Desktop Support Technician Interview Questions
What experience do you have working as a desktop support technician?
How would you rate your technical skills in troubleshooting hardware and software issues?
How familiar are you with Windows and Mac operating systems?
Are you comfortable working with mobile devices such as iPhones and iPads?
Describe a difficult technical problem you solved while working as a desktop support technician.
What processes do you follow when troubleshooting a technical issue?
How do you ensure customer satisfaction when addressing their technical issues?
Are you familiar with remote access tools such as LogMeIn and TeamViewer?
What is your experience with setting up and configuring new workstations?
How do you stay up to date on the latest technologies and trends in the IT industry?
What steps do you take to ensure that customer data is secure?
What experience do you have working with networked printers?
What do you consider to be the most important qualities of a successful desktop support technician?
How do you prioritize tasks when multiple customers require assistance?
How would you handle an angry customer who was having difficulty with their computer?
What do you know about system administration and Active Directory?
How do you diagnose and resolve Internet connection issues?
Are you familiar with virtualization technologies such as VMWare and Hyper-V?
How do you handle requests for software installation and upgrades?
How do you troubleshoot computer performance issues?
How do you handle customer requests for new hardware?
Are you familiar with imaging tools such as Ghost and Acronis?
Describe a time when you had to troubleshoot a complex technical issue.
Are you familiar with scripting languages such as PowerShell and Bash?
How do you handle customer requests for new software?
What experience do you have with troubleshooting network issues?
How do you respond to customer inquiries in a timely manner?
Are you familiar with the configuration and maintenance of routers and switches?
How do you stay organized when managing multiple customer requests?
How do you handle customer requests for new hardware or software?
Are you comfortable working with server operating systems such as Windows Server and Linux?
What experience do you have with creating and managing user accounts?
Are you familiar with remote desktop applications such as Remote Desktop Protocol (RDP)?
How do you handle customer requests for technical support?
Are you familiar with virtual private networks (VPNs) and how to configure them?
What experience do you have with writing technical documentation?
Are you comfortable working with cloud-based applications and services?
What steps do you take to ensure the security of customer data?
Are you familiar with anti-virus and malware protection software?
How do you handle customer requests for software updates and patches?
How do you test new hardware and software before deploying it to customers?
What do you do to stay up to date on the latest developments in the IT industry?
Are you familiar with remote management tools such as Microsoft SCCM and Altiris?
How do you handle customer requests for data recovery?
How do you handle customer requests for network access?
What experience do you have with setting up and configuring wireless networks?
Are you familiar with scripting languages such as Python and JavaScript?
How do you handle customer requests for software installation?
What experience do you have with setting up and configuring email accounts?
Are you comfortable working with mobile device management (MDM) solutions?
How do you handle customer requests for hardware repairs?
Are you familiar with system monitoring tools such as SolarWinds and Nagios?
What experience do you have with setting up and configuring VoIP phones?
Are you familiar with virtual desktop infrastructure (VDI) solutions?
How do you handle customer requests for technical assistance?
What experience do you have with setting up and configuring network printers?
Are you familiar with system backup and recovery tools such as Acronis and ShadowProtect?
What experience do you have with configuring and managing firewalls?
How do you handle customer requests for hardware and software upgrades?
Are you familiar with scripting languages such as PowerShell and Bash?