Admitting Clerk Goals and Objectives Examples
Greet patients and their families in a friendly, professional manner.
Verify patient demographics and insurance information accurately.
Collect co-payments and verify insurance coverage for services rendered.
Answer phones promptly and courteously.
Schedule appointments in an organized and efficient manner.
Obtain and record accurate patient medical history.
Follow HIPAA guidelines when handling patient information.
Verify patient identification to ensure proper care is provided.
Monitor patient waiting times and provide updates as needed.
Provide patients with necessary paperwork upon admission.
Work within the confines of appointment scheduling parameters.
Maintain confidentiality when dealing with patient information.
Ensure that patient appointments are on schedule.
Notify clinical personnel of patient arrival.
Answer any questions patients may have about their visit or care.
Manage a high volume of phone calls and patient inquiries daily.
Adhere to hospital policies and procedures.
Keep work area tidy and organized.
Meet the needs of patients and visitors in a timely manner.
Explain hospital financial policies to patients.
Coordinate with other departments to ensure smooth patient flow.
Make appropriate referrals to other healthcare providers, as needed.
Update patient records accurately and efficiently.
Handle confidential documents carefully, ensuring they are secure at all times.
Respond to emergencies in a calm and professional manner.
Attend training sessions as required by the organization.
Review patient orders for accuracy before processing the admission.
Track admissions and discharges effectively using approved software systems.
Obtain pre-authorization for procedures or tests, as required by insurance companies.
Understand the basics of medical terminology and its application in a hospital setting.
Ensure billing information is correct before submitting it to the finance department.
Assist with discharge planning for hospitalized patients as needed.
Provide patients with information about hospital services and facilities.
Monitor patient safety throughout the entire visit.
Understand the importance of proper hand hygiene to prevent the spread of infection.
Manage patient complaints in a professional and courteous manner.
Maintain accurate records for tracking purposes.
Work closely with physicians to ensure good patient care.
Assist in keeping the waiting room clean and organized.
Analyze patient data and make recommendations when appropriate.
Coordinate timely transfer of patients to other facilities when necessary.
Monitor patient satisfaction ratings and work to improve them as necessary.
Attend staff meetings as required by management.
Provide accurate and detailed reports to supervisors as needed.
Ensure that all insurance claims are submitted in a timely manner.
Respond to customer inquiries promptly and professionally.
Promote a positive image of the hospital at all times.
Collaborate effectively with other members of the healthcare team, including nurses, doctors, and clinical staff.
Provide education materials to patients and their families about their condition or procedure.
Respond appropriately to emergency situations, such as code blue alerts.
Participate in quality assurance activities as directed by the department head.
Understand the importance of cultural sensitivity when dealing with diverse populations.
Adhere to safety protocols at all times, including PPE requirements, when necessary.
Maintain confidentiality regarding all aspects of patient care and medical records.
Promptly report any safety incidents, errors or accidents to management.
Conduct oneself professionally and with high ethical standards at all times.
Strive to provide excellent customer service in all interactions with patients and visitors alike.
Seek out opportunities for professional development and continuing education.
Develop and maintain effective working relationships with colleagues and other professionals.
Facilitate communication between patients, families, and healthcare providers.
Maintain a high level of awareness of hospital policies and procedures.
Ensure that all patient care areas are clean and well-maintained.
Demonstrate a commitment to providing excellent patient care in every interaction.
Establish and maintain effective lines of communication with physicians, nursing staff, and other members of the healthcare team.
Monitor and manage daily registration functions including but not limited to registration errors, incomplete registrations, and resolution of issues.
Keep up-to-date with any changes in hospital procedures or regulations.
Work with hospital administration to develop new policies and procedures as needed.
Provide information about financial resources and payment options to patients and their families.
Attend departmental meetings and trainings as required by management.
Update patient files regularly with accurate information.
Manage all patient data according to regulatory requirements.
Attend conferences or seminars related to the position to stay current with industry trends and best practices.
Administer appropriate questionnaires and surveys to monitor patient satisfaction.
Ensure that all necessary documents and forms are completed accurately and on time.
Effectively communicate with patients who speak a different language or have limited English proficiency.
Be punctual and reliable in attendance to work.
Efficiently complete tasks while remaining attentive to details.
Participate in the development and implementation of new processes.
Work collaboratively with medical staff to streamline processes and improve patient satisfaction.
Regularly perform quality control checks on work processes to ensure accuracy and efficiency.