Admitting Representative Goals and Objectives Examples
Meet daily admission targets.
Maintain updated knowledge of insurance policies and procedures.
Follow proper identification verification protocols.
Provide clear and accurate information to patients and family members.
Respond to patient inquiries in a timely and courteous manner.
Enter all patient information into electronic health record system accurately.
Ensure compliance with HIPAA privacy regulations.
Collaborate with other departments to streamline admission processes.
Attend ongoing training sessions as required.
Conduct thorough intake interviews with new patients.
Use communication skills to diffuse tense or difficult situations.
Complete required paperwork for admission process.
Verify insurance coverage and obtain necessary authorizations.
Ensure the accuracy of all billing and financial information.
Meet performance metrics for productivity and efficiency.
Maintain a professional appearance and demeanor at all times.
Demonstrate empathy and compassion towards patients and their families.
Adhere to hospital policies and procedures consistently.
Participate in quality improvement initiatives.
Assist with discharge planning as needed.
Ensure that all patient rights are respected and upheld.
Use problem-solving skills to resolve any issues that may arise during admissions process.
Work collaboratively with physicians and nursing staff to provide exceptional patient care.
Utilize cultural sensitivity when interacting with diverse populations.
Maintain accurate records of all admissions activity.
Keep up-to-date with changing regulations related to healthcare admissions.
Facilitate effective transitions from outpatient to inpatient care.
Identify potential risks during the admissions process and address accordingly.
Communicate effectively with patients who have limited English proficiency.
Support organizational goals related to patient satisfaction and experience.
Advocate for patients' needs and preferences during the admissions process.
Foster a positive working relationship with interdisciplinary team members.
Continuously evaluate and improve upon personal performance metrics.
Work collaboratively with case management team to ensure smooth transition of care.
Document all relevant communication related to admissions process appropriately.
Demonstrate flexibility in response to changing priorities or patient needs.
Consistently provide exceptional customer service to patients and their families.
Handle sensitive information discreetly and confidentially.
Seek out opportunities for professional development and growth.
Ensure a clean and organized work environment for both patients and staff.
Comply with safety standards and infection control protocols at all times.
Develop rapport with patients, acting as an advocate for their needs throughout the admissions process.
Use problem-solving skills to identify areas for improvement within the admissions process, and implement solutions accordingly.
Continuously evaluate effectiveness of communication strategies used during admissions process, making adjustments as necessary.
Attend staff meetings and training sessions regularly to stay up-to-date on organizational policies and procedures.
Collaborate with billing department to ensure accurate charges are applied for admissions services rendered.
Participate in multidisciplinary rounds related to patient care as appropriate.
Demonstrate a commitment to quality assurance and performance improvement efforts related to admissions procedures.
Foster collaborative relationships with external partners such as referral sources, insurance companies, etc.
Provide prompt follow-up to patients related to questions or concerns arising during the admissions process.
Utilize data-driven approaches to evaluate performance metrics related to admissions activities, identifying areas for improvement and developing solutions accordingly.
Actively seek out feedback from patients regarding their experience during the admissions process, using this information to inform improvements moving forward.
Ensure that all documentation related to the admissions process is completed accurately and in a timely manner, adhering to all regulatory requirements related to medical record-keeping practices.
Continuously assess patient satisfaction with the admissions process, making changes as necessary in order to improve overall experience for future patients.
Collaborate closely with case managers throughout the hospital system in order to ensure that patients are receiving optimal care across all levels of their healthcare journey, from admission through discharge and beyond.
Use team-building skills when collaborating with colleagues in order to optimize overall teamwork dynamics within the admissions department itself as well as across departmental lines throughout the hospital system more broadly.
Work proactively with clinical staff members throughout our hospital system in order to ensure that patients are admitted promptly when necessary while also maintaining high standards of safety/quality throughout the process.