Auto Glass Technician Goals and Objectives Examples
Complete 3 windshield installations per day.
Master the use of hand and power tools for glass repair.
Ensure customer satisfaction through quick, quality repairs.
Manage inventory of needed tools and supplies to ensure efficient workflow.
Achieve a minimum of 90% positive customer feedback.
Maintain a clean and organized work area.
Adhere to all safety protocols and procedures.
Keep up-to-date with advancements in automotive glass technology.
Be able to diagnose and troubleshoot problems with windshields.
Work effectively as part of a team or independently.
Have knowledge of different types of auto glass and their properties.
Ensure all glass is installed correctly the first time.
Provide accurate estimates of repair times and costs.
Attend training sessions to improve skills and knowledge.
Perform inspections of all repaired and replaced glass to ensure quality control.
Follow state and federal regulations pertaining to auto glass installation.
Work well under pressure and meet deadlines.
Provide customer education on how to care for their newly repaired glass.
Strive to reduce waste and increase efficiency in daily operations.
Use protective gear during all stages of repair and installation.
Keep track of job progress and maintain detailed records.
Communicate effectively with customers, colleagues, and managers.
Demonstrate excellent problem-solving skills.
Handle materials and equipment safely and efficiently.
Deliver exceptional service to customers every time.
Develop strong professional relationships with vendors and suppliers.
Stay updated on new products in the market.
Cultivate a professional attitude towards customers and colleagues at all times.
Know how to install wiper blades properly.
Have an understanding of tinting laws in your state.
Be able to explain the features of various types of glass clearly to customers.
Be able to interpret and follow instructions accurately.
Maintain a high level of accuracy and attention to detail.
Be able to use a range of power tools in a safe and effective manner.
Develop effective solutions for difficult repair situations.
Must be knowledgeable about auto manufacturers' regulations regarding windshields.
Assist with maintaining an inventory of parts, tools, and equipment.
Continually seek to improve knowledge and skills through education and training.
Work efficiently in time-sensitive situations.
Must have excellent communication skills to provide customers with clear explanations of repair options.
Ensure all work areas are free from hazards.
Perform all repairs and installations within established timelines.
Exhibit a willingness to learn and adapt to new methods.
Comply with company policies and procedures.
Take responsibility for own performance and career growth.
Must be able to lift heavy objects such as windshields safely.
Possess good spatial awareness skills.
Maintain professional appearance and demeanor at all times.
Demonstrate ability to work with minimal supervision.
Assist in the cleaning and maintenance of tools and equipment.
Consistently meet or exceed daily repair targets.
Attend team meetings and contribute positively to discussions.
Work proactively to identify potential improvements in processes or procedures.
Provide excellent customer service over the phone or via email.
Maintain good communication with all departments in the organization.
Keep up-to-date with industry news and trends.
Strive to continuously improve service delivery standards.
Encourage teamwork and collaborate effectively with colleagues on projects.
Stay organized and maintain accurate records of work performed.
Demonstrate excellent judgment in making decisions related to auto glass repair and replacement.
Be able to work flexible hours, including weekends and holidays if necessary.
Attend safety training sessions and adhere to safety protocols.
Be able to work in a variety of weather conditions.
Possess excellent customer service skills.
Demonstrate a positive attitude towards customers and colleagues.
Be able to multi-task effectively.
Manage time efficiently to complete all necessary tasks.
Provide feedback to management on ways to improve the auto glass repair process.
Focus on efficiency and quality in all work performed.
Demonstrate excellent problem-solving skills.
Be able to communicate effectively with customers who may have limited knowledge of auto glass repair.
Exhibit initiative and take responsibility for completing tasks promptly and accurately.
Stay calm and focused in high-stress situations.
Keep all tools clean and well-maintained to avoid damage or injury.
Provide customers with accurate and detailed quotes before beginning work.
Continuously monitor work processes to identify areas where improvements can be made.
Work collaboratively with other departments to ensure customer satisfaction.
Demonstrate willingness to learn from experiences and colleagues to improve performance.
Strive for excellence in all aspects of auto glass installation, repair, and maintenance.