Banquet Server Goals and Objectives Examples
Serve food and drinks to guests in a timely manner.
Ensure the correct temperature of food and beverages.
Follow proper table setting procedures.
Greet guests with a smile and positive attitude.
Exhibit professionalism and good communication skills.
Handle guest complaints promptly and courteously.
Maintain a clean and organized work area.
Accurately take orders from guests.
Deliver food and drinks to tables efficiently.
Check on guests periodically to ensure satisfaction.
Anticipate guest needs and provide exceptional service.
Be knowledgeable about the food and drink offerings.
Assist with set up and breakdown of events.
Work with the kitchen staff to ensure timely delivery of food.
Manage multiple tables at once without error.
Follow standard serving procedures according to company protocols.
Have a strong knowledge of wine and beverage service.
Operate point of sale system accurately and efficiently.
Maintain a positive attitude under pressure.
Serve as a brand ambassador for the company.
Uphold company standards for appearance and grooming.
Remain focused and attentive during long events.
Be able to lift and carry heavy trays and equipment.
Adhere to all health and safety regulations.
Handle cash transactions accurately and securely.
Build rapport with guests to encourage repeat business.
Communicate effectively with other staff members and management.
Attend training sessions and meetings as required.
Have excellent customer service skills.
Show flexibility in adjusting to changing event requirements.
Abide by all company policies and procedures.
Take initiative in problem-solving situations.
Work collaboratively with team members to ensure guest satisfaction.
Display a high level of attention to detail in all tasks.
Be punctual and reliable for scheduled shifts.
Develop a strong knowledge of the venue layout and event schedule.
Take pride in presenting food and beverages- with style and flair.
Be able to work effectively in a fast-paced environment.
Engage with guests in a polite, friendly manner.
Provide exceptional service to VIP clients.
Stay up-to-date on current food and beverage trends.
Participate in team-building activities outside of work hours.
Show enthusiasm for the company and its events.
Continuously seek out opportunities for improvement.
Understand dietary restrictions and be able to make recommendations to guests accordingly.
Maintain composure when faced with difficult guests.
Help guests navigate the venue and answer questions about the event.
Display proper etiquette when interacting with guests.
Ensure tables are set up correctly before guests arrive.
Act as an ambassador for the city or town where the event takes place.
Monitor inventory levels of supplies and equipment.
Make sure tables are cleared efficiently.
Follow proper hand-washing procedures to maintain hygiene standards.
Keep your workstation clean and tidy throughout your shift.
Work closely with the event planner to ensure all details are executed perfectly.
Be aware of any special dietary needs for guests.
Keep track of orders using a system that works best for you and the kitchen staff.
Familiarize yourself with emergency procedures in case of an evacuation or other incident.
Take direction from supervisors and follow through on their instructions.
Deliver bills promptly and accurately to guests at the end of their meal.
Politely suggest menu items or drink specials to customers.
Show empathy and compassion towards guests who may be experiencing difficulties or challenges.
Monitor noise levels and ensure that guests are not disturbed by excessive noise from other tables or areas.
Keep the area around the bar clean and organized.
Use proper glassware and utensils when serving drinks.
Be knowledgeable about different types of beer, wine, and liquor.
Keep track of inventory levels of alcohol and report to management when supplies are running low.
Clean and polish glassware and silverware as needed throughout your shift.
Follow all company policies regarding serving alcohol.
Be aware of any local or state laws regarding the service of alcohol.
Handle any spills or accidents efficiently and safely.
Participate in mandatory training programs on responsible serving practices.
Offer non-alcoholic beverage options to guests who decline alcohol.
Maintain sobriety during your shift.
Use proper hand signals when carrying trays to avoid accidents.
Use appropriate body language when dealing with guests to make them feel comfortable and welcome.
Ensure that food is properly prepared according to guest's requests.
Practice good hygiene by washing hands frequently and using hand sanitizer as necessary.
Follow all food safety protocols to prevent contamination and food poisoning.
Work cooperatively with other staff members to ensure the event runs smoothly from start to finish.