Billing Coordinator Goals and Objectives Examples
Meet or exceed monthly billing targets.
Ensure accuracy of invoices before sending them out.
Reduce billing cycle time by 10% within the first quarter of employment.
Analyze accounts receivable aging reports and develop a plan to reduce past-due balances.
Resolve billing disputes within two business days.
Provide excellent customer service to clients when addressing billing inquiries.
Improve invoicing process by implementing new software or automation tools.
Collaborate with sales teams to ensure accurate and timely invoicing for new orders.
Develop and maintain a filing system for billing records.
Generate regular reports on billing activity for management review.
Train new hires on billing policies, procedures, and systems.
Participate in cross-functional teams to improve company-wide billing practices.
Identify opportunities for cost savings in the billing process without sacrificing quality.
Complete daily tasks within prescribed deadlines.
Maintain open communication with internal departments regarding any billing issues or concerns.
Implement a system for tracking and following up on unpaid invoices.
Monitor client payment patterns and suggest changes to payment terms as necessary.
Update customer information in the billing system as needed.
Review contracts to ensure all agreed-upon payment terms are being followed.
Conduct periodic audits of billing records to ensure compliance with regulations and company policies.
Keep up-to-date with changes in regulations related to billing practices.
Work with third-party providers to manage invoicing for outsourced services.
Streamline the billing process by eliminating redundancies and inefficiencies.
Review billing codes to ensure accuracy and consistency across all invoices.
Maintain a high level of confidentiality when dealing with sensitive financial information.
Write clear and concise emails when communicating with clients regarding their billings.
Attend continuing education courses or seminars related to the job function.
Develop and maintain positive relationships with customers, vendors, and internal teams.
Review and approve vendor invoices for payment.
Handle special billing requests from clients or sales reps.
Mentor other billing coordinators on best practices and procedures.
Ensure that all necessary documentation is included with each invoice.
Develop and implement a process for tracking expenses related to client projects.
Conduct audits of invoices received from vendors to ensure accuracy and proper approval.
Manage a high volume of invoices daily while maintaining accuracy and efficiency.
Communicate effectively with clients regarding any discrepancies on their invoices.
Verify that all purchase orders are attached to corresponding invoices before processing payment.
Monitor the aging of accounts receivable and escalate any overdue balances to management.
Create and maintain reports on client payment performance.
Track and report on unapplied payments and credits within the billing system.
Ensure that all client information in the billing system is accurate and up-to-date.
Prioritize tasks based on urgency and communicate delays to relevant parties.
Develop and maintain a knowledge base of common billing issues and their resolutions.
Analyze past-due accounts receivable to identify root causes and develop solutions for improvement.
Provide regular feedback to management on ways to improve the billing process.
Evaluate the effectiveness of billing policies and procedures and recommend changes as needed.
Identify opportunities for cross-selling or upselling when reviewing client invoices.
Produce ad-hoc billing reports upon request from management or clients.
Respond to client inquiries regarding billing discrepancies in a timely manner.
Maintain an organized and efficient workspace to ensure maximum productivity.
Assist with month-end closing activities related to billing.
Ensure that all invoice details are accurately captured in the billing system for reporting purposes.
Manage the daily processing of credit card transactions for client payments.
Continuously monitor and improve the accuracy of data entered into the billing system.
Monitor client credit limits and suggest changes as needed to minimize risk.
Develop and document standard operating procedures for billing-related tasks.
Ensure that all invoices are sent out on time to avoid any delays in payments.
Stay up-to-date on industry trends related to billing practices.
Work with accounts payable to resolve any discrepancies between vendor invoices and purchase orders.
Develop and implement a process for tracking non-revenue expenses associated with client projects.
Participate in the development of annual budgets and financial forecasts related to billing.
Monitor and reconcile bank statements as it relates to client payments.
Monitor unbilled revenue balances and ensure they are reconciled on a monthly basis.
Ensure that all invoices comply with applicable tax regulations.
Analyze customer payment histories to identify trends and patterns.
Maintain a high level of attention to detail when reviewing invoices before sending them out.
Develop and maintain a system for tracking billing-related disputes and their resolutions.
Provide regular feedback to sales teams regarding customer billing issues or concerns.
Manage and maintain the integrity of the billing system database.
Continuously evaluate and improve the company's billing processes to ensure maximum efficiency.
Communicate clearly and professionally with clients over the phone or in person regarding any billing questions or concerns.
Train new employees on the company's billing policies, procedures, and systems.
Foster positive relationships with other departments to ensure smooth communication and coordination of activities related to billing.
Collect data related to billing performance metrics and report findings to management on a regular basis.
Establish standards for quality control of invoice processing and monitor compliance.
Identify opportunities for automation in the billing process to increase efficiency and reduce errors.
Keep accurate records of all billing-related activities and transactions.
Proactively identify billing issues before they become problems for clients.
Attend meetings with management to provide updates on billing-related activities and progress towards goals.
Ensure that all billing-related documentation is properly filed and archived for compliance purposes.