Broadband Technician Goals and Objectives Examples
Install and test broadband equipment accurately.
Troubleshoot and repair broadband equipment to ensure optimal performance.
Provide customer support for broadband services and answer technical questions.
Manage inventory of equipment and supplies to ensure timely availability.
Conduct site surveys to determine potential service limitations.
Maintain accurate records of work performed and service calls.
Attend training sessions to stay up-to-date on new technologies.
Ensure adherence to safety policies and procedures while conducting service calls.
Keep up with industry trends to provide innovative solutions to customers.
Identify opportunities for upselling additional broadband services.
Document service calls, including notes on customer interactions and resolution.
Communicate effectively with team members and management regarding service tickets.
Perform regular maintenance and updates on equipment to prevent downtime.
Continuously improve technical knowledge and skills through reading, research, and training.
Troubleshoot network connectivity issues to determine the root cause.
Develop creative solutions to reduce service downtime and increase customer satisfaction.
Offer suggestions for process improvements to reduce cost and improve efficiency.
Coordinate with other technicians to assure timely completion of jobs.
Work independently in the field without supervision or guidance.
Install new cables, fiber-optic lines, and other equipment as needed.
Test all equipment before leaving a job site to ensure it is working properly.
Operate various testing equipment to ensure network performance.
Provide user education on new technology.
Stay up-to-date with the latest technological advancements in broadband services.
Provide input on customer needs and priorities to management for future product development.
Resolve conflicts between clients and company representatives in a professional manner.
Monitor broadband services for quality assurance purposes.
Collaborate with teammates to ensure highest level of customer satisfaction for all service calls.
Maintain records of all job-related expenses including travel.
Review service agreements with customers to ensure understanding of service terms.
Provide on-site consultation for commercial installations.
Work collaboratively with other departments to ensure timely and effective problem resolution.
Maintain a clean, organized vehicle to transport equipment.
Train new technicians on proper installation and repair procedures.
Provide feedback on network performance and equipment reliability.
Conduct regular site inspections to ensure compliance with safety standards.
Collaborate with IT support teams to diagnose and troubleshoot networking issues.
Provide support for field technicians as needed.
Offer training to customers on the use of broadband services and equipment.
Maintain and update client databases with accurate account information.
Understand and adhere to company policies and procedures.
Complete all job duties in a timely manner while maintaining quality work.
Prioritize workload based on customer needs and service level agreements.
Respond quickly to emergency service calls and outages.
Participate in team meetings to discuss progress and develop solutions.
Stay informed of new products, services, and technology in broadband industry.
Investigate customer complaints and take necessary steps to resolve them.
Evaluate network performance data to identify areas for improvement.
Install, configure, and maintain routers, switches, and other network equipment.
Ensure adherence to OSHA regulations and guidelines.
Maintain confidentiality with customer information.
Communicate status updates to customers throughout the process of completing service calls.
Work collaboratively with internal teams to troubleshoot complex issues.
Follow up with customers after service calls to ensure satisfaction.
Document all work completed in customer records systems.
Trouble-shoot software applications related to broadband services.
Manage projects from initiation through implementation stages.
Install new phone, internet, and TV services onsite.
Implement backup procedures to prevent downtime.
Conduct site inspections to ensure compliance with regulations.
Provide training and mentoring to junior technicians.
Monitor system performance and identify potential problems before they become critical.
Collaborate with cross-functional teams to develop new products and services.
Maintain a clean and organized work environment.
Ensure proper disposal of hazardous materials according to EPA guidelines.
Follow up with customers after service calls to ensure satisfaction.
Update customer accounts to reflect changes to service agreements.
Manage and prioritize multiple service requests simultaneously.
Troubleshoot complex network issues using diagnostic tools.
Travel to remote job sites to install or repair equipment.
Order replacement parts as needed and track inventory levels.
Identify cost-saving opportunities by reducing equipment and material expenses.
Keep up-to-date on licensing, certifications and training requirements.
Participate in on-call rotation to respond to emergency service calls outside of normal business hours.
Utilize ticketing systems to document, track and resolve service issues.
Provide regular status reports to management regarding service portfolio performance.
Develop preventative maintenance plans to reduce equipment failure rates.
Adhere to company protocols for reporting any incidents or accidents on the job.
Collaborate with project managers to ensure timely completion of projects.
Stay informed about the latest broadband technology trends to provide better customer service.