Bus Person Goals and Objectives Examples
Maintain cleanliness of all dining areas.
Remove dirty dishes and utensils from tables promptly.
Restock condiments and napkins regularly.
Keep floors swept and mopped.
Ensure all tables are set with clean silverware, glasses and plates.
Assist servers in delivering food and drinks to tables.
Carry heavy trays of dishes without accidents or spills.
Refill water pitchers as needed.
Keep hostess stand organized and tidy.
Monitor bathrooms and refill supplies as needed.
Follow safety procedures when handling glassware and dishes.
Work efficiently to maintain a high level of productivity.
Help with setting up and breaking down dining areas for special events.
Respond promptly to customer requests for assistance.
Communicate clearly with other staff members to ensure smooth operations.
Greet customers with a friendly smile and positive attitude.
Be punctual for all shifts and arrive dressed appropriately.
Attend all training sessions and meetings as required.
Understand the restaurant's menu and specials to answer customer questions.
Assure that every table is clean and ready for seating at all times.
Assist with taking reservations over the phone or in person.
Provide excellent customer service even during busy periods.
Handle cash and credit card transactions accurately and efficiently.
Keep track of inventory levels and restock supplies as needed.
Handle complaints or issues with professionalism and courtesy.
Keep the kitchen area clean by removing garbage and washing dishes.
Embrace teamwork and work collaboratively with others to achieve goals.
Report any maintenance issues or equipment malfunctions to management.
Be proactive in identifying areas for improvement in the dining experience.
Maintain a positive attitude even under pressure or when dealing with difficult customers.
Continuously seek opportunities for personal growth and development.
Take initiative to complete tasks without being asked.
Adhere to all health, safety and sanitation regulations and guidelines.
Keep track of lost and found items and return them to customers if possible.
Be flexible to assist in other areas of the restaurant if needed.
Participate in monthly cleaning projects to deep-clean the dining areas.
Follow established protocols when handling food allergies or dietary restrictions.
Ensure that all seating arrangements meet guest preferences while maintaining capacity limitations at the same time.
Clean out trash cans hourly or as necessary in order to reduce messes in front-of-house areas.
Identify potentially hazardous materials on the floor (e.g., broken glass) immediately upon discovery and take appropriate action.
Ensure that the dishwasher is loaded properly (i.e., not overcrowded) so that dishes are cleaned effectively.
Understands the importance of being unobtrusive while still providing guests with top-notch service.
Stays up-to-date on promotions, menus, and specials in order to provide guests with accurate information about menu options.
Is comfortable working with a team and can adapt quickly to changes in responsibilities or duties.
Consistently maintains a professional image through proper grooming standards.
Ensures that all bus carts are stored neatly during shift.
Handles money securely in order to prevent theft or loss.
Quickly sweeps up spills in order to avoid potential slip hazards.
Demonstrates a willingness to go above and beyond in order to ensure guest satisfaction.
Can multitask while still remaining composed under pressure.
Keeps an ear out for guest concerns or complaints, addressing them promptly if they arise.
Is able to maintain composure while handling multiple requests at once.
Works to continually improve their understanding of different menu items.
Anticipates needs before they are expressed by guests.
Takes pride in their work and its impact on the overall guest experience.
Treats coworkers with respect, regardless of position or role.
Maintains cleanliness throughout the restaurant even outside scheduled cleaning times.
Has a strong work ethic and is reliable when it comes to showing up on time.
Is able to understand specific guest preferences and accommodate them accordingly.
Maintains a high level of organization within their work area.
Works diligently to stay productive throughout each shift.
Understands how different areas of the restaurant function together to create a seamless guest experience.
Identifies opportunities to streamline processes in order to save time.
Remembers specific orders or preferences for repeat guests in order to provide personalized service.
Maintains composure even during stressful situations.
Is able to communicate effectively with team members, including those who speak different languages.
Willingness to take on additional tasks when there is downtime.
Prioritizes tasks effectively depending on demand.
Adapts quickly in fast-paced environments.
Communicates politely with guests at all times.
Cleans tables quickly and efficiently without disrupting the guest experience.
Delegates tasks efficiently among team members when necessary.
Remains calm under pressure while serving a large group all at once.
Demonstrates the ability to think on their feet while making critical decisions.
Strives for quality service over speed or quantity of tasks completed.
Maintains a high degree of professionalism in all interactions with guests.
Knows how to respond appropriately to guest complaints or negative feedback.
Is proactive about suggesting menu items based on guest preferences, likes, or dislikes.
Is always looking for ways to optimize efficiency within their role.
Is constantly seeking ways to improve skills, knowledge, abilities or performance through ongoing learning opportunities.