Cab Driver Goals and Objectives Examples
Drive safely and responsibly at all times.
Provide excellent customer service to passengers.
Maintain a clean and well-maintained taxi cab.
Ensure that your vehicle is fully fueled and ready for the day’s work.
Strictly follow the traffic rules and regulations.
Provide an accurate fare calculation to passengers.
Be punctual in picking up and delivering passengers.
Keep track of passenger destinations and routes taken during each trip.
Always keep communication lines open with dispatchers or supervisors.
Strive to provide a pleasant and comfortable ride for passengers.
Keep a record of all fares collected throughout the day.
Maintain a friendly and professional attitude at all times.
Help passengers with their luggage when needed.
Respond promptly to passenger requests and needs.
Follow appropriate grooming standards.
Keep the interior of the taxi clean and presentable.
Stay updated on street layouts, landmarks, and popular destinations in the area.
Maintain a good knowledge of local laws and regulations regarding taxi services.
Keep your taxi cab in good mechanical condition by performing regular maintenance checks.
Take responsibility for providing passengers with a smooth, safe, and enjoyable ride.
Treat all passengers with respect, regardless of race, gender, age, or nationality.
Avoid using your phone while driving unless it's necessary for work purposes.
Keep your vehicle well-stocked with amenities such as water bottles, mints, tissues, etc.
Be attentive and alert while driving, especially during adverse weather conditions.
Offer suggestions for restaurants, tourist attractions or other places of interest to passengers if asked.
Work overtime if required without hesitation.
Continuously improve knowledge about new roads or areas around the city.
Resolve disputes or complaints from passengers calmly and professionally.
Provide customers with an appropriate receipt for payment made after every trip.
Report any accidents or incidents immediately to the appropriate parties.
Consistently maintain high levels of personal hygiene while on duty.
Ensure that the air conditioning and heating systems are functioning correctly for passengers’ comfort.
Always keep an emergency kit in your cab in case of unexpected incidents.
Use GPS navigation systems to find the shortest routes to destinations.
Accept different payment methods such as cash, credit cards, or digital payments to maximize earnings.
Show respect to other drivers, pedestrians, and law enforcement officers on the road.
Keep your license and registration documents up-to-date and readily available in case of inspection.
Attend training sessions organized by the company to learn new skills or techniques.
Regularly clean the windows and mirrors of your cab to ensure clear visibility while driving.
Adhere to speed limits while driving on highways or busy streets.
Manage time effectively to ensure on-time pickup and delivery of passengers.
Notify passengers about any ongoing promotions or discounts offered by the company.
Respect the privacy of your passengers by not engaging in personal conversations unless initiated by them.
Spot potential hazards on the road and take necessary precautions to avoid accidents or collisions.
Show empathy towards passengers who may be experiencing anxiety or discomfort.
Stay informed about sporting events, concerts or other major events that might cause traffic congestion in certain areas.
Create a welcoming atmosphere for passengers by keeping the car fresh and pleasant smelling.
Make sure that the music played in your cab appeals to most passengers' tastes.
Be courteous and helpful towards other cab drivers who may need assistance while on the road.
Invest in a hands-free device for making calls while on the job to reduce distractions while driving.
Prioritize safety over speed when driving even in rush-hours.
Always notify dispatchers when you arrive at each pickup location to avoid delays or miscommunications.
Offer assistance to elderly passengers or those with disabilities when getting in or out of the cab.
Apply defensive driving techniques to anticipate potential hazards on the road.
Routinely inspect brakes, headlights, taillights, turn signals, wipers, and seat belts before starting a shift.
Familiarize yourself with alternative routes during traffic jams or road closures.
Keep a logbook detailing maintenance checks or repairs done for future reference.
Cooperate with other drivers or law enforcement officers in case of accidents or emergencies.
Handle money transactions professionally and accurately using digital payment systems where possible.
Allow passengers some autonomy over the air conditioning or music volume settings during long journeys.
Ensure that your taximeter is calibrated according to government regulations at all times.
Regularly check tire pressure to reduce wear-and-tear on tires and increase fuel efficiency.
Display professional marketing materials promoting your services inside the taxi cab.
Be knowledgeable about nearby hospitals, police stations or other emergency services in case of untoward incidents.
Remain focused on driving while engaging with passengers politely during trips.
Install a dashcam in your taxicab to provide evidence in case of accidents or disputes.
Stay calm under pressure even during challenging situations like heavy traffic, passenger arguments, or vehicle breakdowns.
Build rapport with regular customers by maintaining records of their preferences or frequent destinations.
Maintain confidentiality regarding personal information shared by your passengers during trips.
Take responsibility for cleaning up any spills, stains, or messes made by passengers inside the taxi cab.
Conduct regular inspections of safety equipment such as fire extinguishers, first aid kits, and spare tires before every shift.
Familiarize yourself with local festivals or events that might attract more customers to your services.
Know your way around airports, bus terminals or train stations for easy access to transport hubs.
Wear appropriate attire like uniforms or dress appropriately according to cultural norms for professional appearance.
Offer help with loading or unloading luggage into your taxi cab when required by clients or passengers.
Treat every passenger fairly without discriminating based on their origin, language, religion or ethnicity.
Be transparent about pricing policies and inform customers beforehand about any additional costs involved.
Maintain proper etiquette when greeting customers at pick-up locations.
Prioritize passenger safety over convenience in instances like leaving carrying extra luggage inside the vehicle.
Be courteous towards fellow drivers on the road by staying within traffic lanes and avoiding sudden lane changes.