Cashier Clerk Goals and Objectives Examples
Process customer transactions accurately and efficiently.
Maintain a friendly and helpful demeanor towards customers.
Meet or exceed daily sales goals.
Keep a neat and organized cash register area.
Follow all cash handling procedures without error.
Accurately count money and make change for customers.
Upsell products to customers when appropriate.
Resolve customer complaints in a professional manner.
Stay knowledgeable about products and promotions.
Help maintain inventory levels by alerting managers when stock runs low.
Handle multiple tasks at once, such as answering phones while processing transactions.
Balance cash register at the end of each shift without discrepancies.
Keep track of coupons, discounts, and promotions during transactions.
Assist with stocking shelves and cleaning the store as needed.
Continually improve on speed and accuracy of transactions.
Communicate effectively with team members and managers.
Show up for shifts on time and ready to work.
Attend training sessions and staff meetings as required.
Demonstrate flexibility when working different shifts or covering for absent coworkers.
Keep up with changes in policies or procedures and adjust accordingly.
Maintain a high level of organization with paperwork and documentation.
Help ensure store security by following protocol for opening/closing the store, checking identification for certain transactions, etc.
Build positive relationships with regular customers by providing excellent service.
Use problem-solving skills to resolve issues that may arise during transactions.
Create a welcoming environment for customers by greeting them with a smile.
Learn how to use new equipment or software as they are introduced.
Respond promptly to requests from customers or managers.
Dress appropriately and maintain personal hygiene while on the job.
Stay focused even during busy times or high-pressure situations.
Keep track of promotions, sales trends, and other important information.
Maintain a clean and organized personal appearance.
Stay up-to-date on store policies regarding returns and refunds.
Build trust with customers by handling their personal information confidentially.
Be aware of potential fraud or theft and take steps to prevent it.
Follow security protocols during opening/closing of the store.
Handle money safely and securely.
Help reduce shrink by detecting and reporting any suspicious activity.
Provide excellent customer service even in difficult or stressful situations.
Follow proper procedures when accepting checks or processing credit/debit cards.
Show initiative by suggesting improvements to the store's operations.
Take responsibility for mistakes and work to correct them promptly.
Use active listening skills when interacting with customers.
Explain product features and benefits to customers when appropriate.
Understand and follow state laws regarding sales tax, age verification, etc.
Be punctual when returning from breaks or starting a new shift.
Work collaboratively with coworkers to meet store goals.
Pay attention to detail to avoid errors in transactions.
Maintain a positive attitude even during challenging times.
Show empathy towards customers who are unhappy or dissatisfied.
Build rapport with customers by remembering their preferences and making them feel valued.
Stay calm and composed under pressure.
Take feedback from supervisors and use it to improve performance.
Be knowledgeable about the store's policies regarding discounts and promotions.
Help maintain a safe and clean environment for customers and employees.
Learn how to operate a variety of equipment (scanners, registers, etc.) as needed.
Show enthusiasm for products and services offered by the store.
Be able to work independently without constant supervision.
Follow through on assigned tasks and complete them within a timely manner.
Think creatively to find solutions to customer problems or concerns.
Show professionalism by maintaining composure even during stressful situations.
Adhere to the store's dress code and grooming policies.
Have a good memory for product and pricing information.
Take measures to prevent damage to merchandise during transactions.
Be able to work in a fast-paced environment.
Stay organized during high volume times.
Treat all customers with respect regardless of race, gender, or other personal attributes.
Be flexible with scheduling needs of the store.
Be willing to assist coworkers with tasks when needed.
Follow through on special requests made by customers or managers.
Keep up-to-date with changes in technology that are relevant to cashiering.
Prioritize customer service over completing other tasks when necessary.
Understand the importance of teamwork in achieving store goals.
Be reliable and dependable on a consistent basis.
Use time-management skills effectively to complete tasks in a timely manner.
Pay close attention to detail during financial transactions.
Be patient when dealing with customers who require extra assistance.
Maintain a positive rapport with managers and supervisors.
Take constructive feedback from customers and coworkers seriously.
Continually strive to improve performance and exceed expectations.