Cashier Skills Goals and Objectives Examples
Meet daily sales targets.
Accurately handle cash payments.
Efficiently process credit and debit card transactions.
Provide excellent customer service.
Maintain a clean and organized work area.
Handle customer complaints with professionalism and empathy.
Quickly scan and bag items using proper techniques.
Memorize product codes for faster transaction processing.
Follow company policies and procedures at all times.
Learn and use new technology to improve productivity.
Maintain accurate records of transactions.
Suggest upsell items to customers when appropriate.
Attend training sessions to learn new skills and techniques.
Use active listening skills to understand customer needs.
Offer assistance to customers in finding products or navigating the store.
Maintain a friendly and positive attitude towards customers and coworkers.
Keep up-to-date on product pricing and promotions.
Provide accurate change to customers.
Process price adjustments and refunds correctly.
Identify counterfeit bills to prevent fraud.
Remain calm and focused during busy periods.
Work efficiently without sacrificing accuracy.
Keep track of inventory stock levels.
Communicate effectively with coworkers and management.
Understand and follow safety protocols.
Keep confidential customer information private.
Consistently arrive on-time for scheduled shifts.
Offer discounts to loyal customers.
Assist with restocking shelves as needed.
Build strong relationships with regular customers.
Handle multiple tasks simultaneously.
Display a professional appearance and demeanor at all times.
Recognize and report any suspicious activity to management or security.
Stay knowledgeable about updates to products and services offered by the company.
Handle returns and exchanges accurately and efficiently.
Use time-management skills to prioritize tasks effectively.
Develop a deep understanding of the store layout to quickly locate products for customers.
Monitor checkout lines to ensure they are moving smoothly.
Resolve conflicts between coworkers or customers professionally.
Help customers navigate the checkout process, especially if they are unfamiliar with technology.
Demonstrate flexibility in adapting to changes in scheduling or responsibilities.
Participate in team-building activities to strengthen coworker relationships.
Keep track of coupons and promotional offers for customers.
Maintain a polite tone of voice while interacting with customers, even in difficult situations.
Accurately count cash drawers before and after shifts.
Anticipate customer needs before they arise, such as providing extra bags or wrapping fragile items securely.
Train new hires on cashier procedures and techniques as needed.
Develop confidence in handling unexpected situations, such as power outages or system malfunctions.
Maintain a level of patience, especially when dealing with difficult customers or technical issues.
Respond promptly to calls for assistance from coworkers or management.
Prioritize the safety of customers by enforcing mask and distancing guidelines, where applicable.
Continuously seek feedback from customers to improve your performance on the job.
Demonstrate strong math skills to calculate totals quickly and accurately.
Ensure that discount codes are entered correctly into the system so that customers receive their intended savings.
Take initiative to help coworkers when you have spare time during slow business periods.
Know how to troubleshoot common technical issues with registers or payment machines, such as paper jams or connectivity problems.
Adapt communication style to match that of different types of customers, such as those who are hard of hearing or speak English as a second language.
Cross-sell complementary products, such as batteries or gift cards, to increase the overall purchase amount.
Demonstrate proficiency in both cash handling and electronic payment processing methods.
Practice honesty at all times, including reporting any errors made while handling cash or processing transactions.
Stay up-to-date on local employment laws related to overtime pay or shift scheduling.
Provide clear instructions for using coupons or merchandise credits.
Understand how to use weighing scales or scanners for items that do not have product codes.
Use polite language when asking customers for ID when making purchases that require age verification.
Take legal requirements seriously when observing regulations around liquor and tobacco purchases.
Be prepared to handle large amounts of cash during the opening, closing, or transfer of drawers.
Gain fluency in multiple languages relevant to the store's clientele base.
Arrive at work each day fully rested and emotionally prepared to engage with others.
Utilize POS software shortcuts or keyboard hotkeys to streamline transaction time.
Use discretion when offering discounts or compensations for customers who bring forward complaints.
Multitask between serving customers, handling phone calls, or addressing any maintenance-related concerns.
Double-check prices against external sources like flyers or competitor prices when discrepancies arise.
Follow procedures related to handling spoiled or returned food items.
Implement strategies for managing stress during especially busy periods of the year.
Seek feedback from supervisors or managers on ways you can improve your efficiency or customer service skills.
Master the process of breaking down large bills into smaller denominations when giving change.
Avoid touching your face, eyes, mouth or nose while working to prevent spreading germs.
Ensure that loyalty points are being tracked correctly so that frequent buyers receive accurate credit towards rewards programs.
Constantly monitor your environment for potential hazards or risks that could cause harm.
Keep abreast of market trends that might impact consumer demand for specific products sold by the store.