Cisco Voice Engineer Goals and Objectives Examples
Achieve advanced knowledge of Cisco voice technologies and products.
Provide high-quality voice solutions that meet customer requirements.
Contribute to the development and implementation of voice network designs.
Ensure the smooth operation of voice networks by performing regular maintenance.
Monitor, analyze, and report on voice network performance.
Continuously improve voice network performance through proactive problem-solving.
Develop and maintain documentation for voice network design, configuration, and operations.
Build strong relationships with customers and stakeholders to better understand their needs and expectations.
Deliver training to end-users to promote adoption and usage of the voice system.
Stay up-to-date with industry trends and best practices in voice network engineering.
Act as a subject matter expert on Cisco voice technologies to provide technical guidance to customers and team members.
Work collaboratively with cross-functional teams to resolve complex technical issues related to voice systems.
Identify areas for improvement in the voice network design and make recommendations to management.
Ensure regulatory compliance for voice network operations.
Participate in the development of disaster recovery plans for voice networks.
Conduct regular testing of voice network backup and recovery processes.
Implement security measures to protect voice networks against cyber-attacks and data breaches.
Collaborate with vendors to ensure timely delivery of hardware and software for voice networks.
Develop and implement policies and procedures for voice system administration.
Manage multiple projects simultaneously while maintaining quality standards.
Communicate effectively with team members, customers, and stakeholders.
Engage in continuous learning to stay current on new Cisco technologies and products.
Provide timely escalation of issues to management as appropriate.
Optimize voice system resource utilization to reduce costs.
Analyze call patterns and traffic to identify opportunities for optimization.
Implement quality of service (QoS) measures to ensure optimal voice call quality.
Troubleshoot and resolve voice network issues related to dial plans, call routing, and connectivity.
Work with third-party providers to troubleshoot and resolve issues related to voice network integration.
Configure voice gateways, routers, switches, and other network devices to support voice services.
Design and implement voice network redundancy to ensure high availability.
Monitor and manage voice network performance using SNMP and other monitoring tools.
Collaborate with vendors to develop custom voice applications for specific customer requirements.
Develop and maintain test plans for voice system upgrades and changes.
Conduct user acceptance testing of new voice system features and functionality.
Provide technical guidance to end-users on voice system usage and troubleshooting.
Support remote users accessing the voice system via VPN or other remote access solutions.
Collaborate with IT security team to ensure compliance with security policies and procedures.
Perform regular backups of voice system configurations and data.
Develop disaster recovery plans for voice systems.
Test voice system failover and fallback procedures.
Develop and maintain scripts for automated voice system administration tasks.
Train junior team members on Cisco voice technologies and products.
Participate in team meetings to review project progress and share knowledge.
Work with IT architects to develop long-term voice network strategies.
Maintain up-to-date knowledge of industry trends in unified communications.
Provide guidance to customers on unified communications features and benefits.
Identify opportunities for process improvement in voice system administration.
Manage vendor relationships to ensure timely delivery of hardware and software for voice networks.
Develop and maintain metrics for measuring the performance of the voice system.
Implement procedures for proactive identification and resolution of issues related to the voice system.
Ensure proper licensing of all voice system components.
Stay up-to-date with Cisco certifications related to voice engineering.
Conduct regular security audits of voice systems.
Develop and maintain relationships with third-party service providers to support voice network operations.
Stay current on industry trends in cloud-based voice solutions.
Work with customer teams to develop voice system integration plans.
Manage project timelines and budgets for voice system deployment projects.
Provide technical guidance to customers on vendor selection for voice system components.
Develop and maintain a knowledge base of solutions to commonly encountered voice system issues.
Develop and maintain relationships with peer organizations within the company.
Participate in cross-functional teams to support IT initiatives.
Identify areas for cost savings in voice network operations.
Implement tools for automating voice system administration tasks.
Collaborate with vendors to develop custom reporting solutions for voice system performance metrics.
Work with IT security team to ensure proper access control for voice network resources.
Develop and maintain a disaster recovery plan for voice system data and configurations.
Test voice system failover and fallback procedures regularly.
Develop and maintain documentation for all voice network components.
Support the development of training materials for end-users.
Maintain up-to-date knowledge of regulatory requirements related to voice networks.
Participate in industry events and conferences focused on unified communications.
Develop and maintain relationships with key stakeholders within customer organizations.
Develop and implement procedures for patch management of voice system components.
Monitor vendor release notes for updates and patches related to voice system components.
Work with IT security team to identify potential vulnerabilities in voice system components.
Implement measures for preventing toll fraud on voice systems.
Develop and maintain disaster recovery plans for voice system components hosted in the cloud.
Conduct regular testing of cloud-based voice system failover procedures.
Develop and maintain relationships with cloud service providers supporting voice systems.
Develop and maintain voice system performance dashboards for management reporting.