Cocktail Server Goals and Objectives Examples
Greet guests with a smile and positive attitude.
Memorize drink recipes and suggest options to diners.
Keep bar area clean and organized.
Take accurate orders and relay them to the bartender.
Handle cash and credit card transactions accurately.
Maintain knowledge of menu items and prices.
Work efficiently during busy times to maximize table turnover.
Offer exceptional customer service.
Ensure all bar supplies are stocked and ready for use.
Create a welcoming atmosphere for guests.
Follow health and safety regulations for food handling and service.
Upsell menu items to increase sales revenue.
Learn about different types of alcohol and their flavor profiles.
Collaborate with other staff members to ensure smooth service.
Manage multiple tables at once.
Attend training sessions to improve skills and knowledge.
Respond to customer complaints or concerns in a professional manner.
Keep track of inventory levels and alert management when supplies need restocking.
Communicate effectively with kitchen staff to coordinate food and drink orders.
Monitor guest behavior and prevent over-serving of alcohol.
Keep up-to-date on current promotions and specials.
Maintain a neat appearance with clean uniform and polished shoes.
Handle high-pressure situations with calmness and efficiency.
Stay organized to keep track of customer tabs and bills.
Monitor guests’ drinking habits to prevent excessive consumption.
Suggest food pairings and specials to customers.
Practice responsible service techniques to prevent underage drinking.
Clean glasses, utensils, and bar equipment regularly.
Arrange bar seating to accommodate customers efficiently.
Respond promptly to requests for refills or additional drinks.
Handle guest payments quickly and efficiently.
Maintain a friendly demeanor even during stressful situations.
Adjust serving style for different customer needs (e.g. business meetings, date nights).
Complete side work duties before and after each shift.
Encourage customers to try new drinks and flavors.
Use suggestive selling techniques to increase sales revenue.
Learn about current events and news to engage in conversation with guests.
Keep an eye out for suspicious behavior and report it to management.
Continuously improve knowledge of cocktails and mixology.
Follow dress code guidelines at all times.
Practice responsible service techniques to prevent drunk driving.
Provide recommendations for wine pairings with food items.
Monitor customer satisfaction and respond to feedback accordingly.
Handle confidential information discreetly (e.g. celebrity guests, VIPs).
Anticipate guest needs and offer assistance when needed.
Serve beverages attractively with garnishes and decorations.
Collaborate with bartenders to develop new drink recipes.
Attend networking events to build relationships with regulars.
Handle any spills or accidents quickly and safely.
Work effectively in a team environment.
Maintain a clean and tidy appearance throughout the shift.
Handle pressure well during busy periods.
Prepare and serve non-alcoholic drinks for designated drivers and underage guests.
Monitor inventory levels and alert management when supplies need restocking.
Suggest drink options based on guest preferences.
Offer recommendations for food items to complement drink choices.
Communicate clearly with staff members using proper etiquette.
Provide a welcoming experience for first-time visitors.
Continually update knowledge of cocktail trends and popular drinks.
Practice active listening skills when taking orders from guests.
Develop a rapport with guests to encourage repeat visits.
Make appropriate recommendations for alcohol consumption based on guests’ tolerance levels.
Ensure that all glassware is free of cracks or chips before serving guests.
Encourage guests to sample new and unique drinks.
Practice responsible service techniques to prevent over-serving of alcohol.
Keep an eye out for customers who may be in need of assistance (e.g. elderly or disabled guests).
Work efficiently to minimize wait times for guests.
Continually strive to improve guest satisfaction levels.
Keep up-to-date on new drink recipes and trends.
Provide exceptional customer service even during challenging situations.
Handle cash and credit card transactions accurately and promptly.
Use proper glassware for each type of drink to enhance the drinking experience.
Monitor guests’ behavior to prevent altercations or disturbances.
Ensure that guests’ bills are accurate and reflect the correct items ordered.
Practice responsible service techniques to prevent serving minors.
Handle any conflicts with customers in a calm and professional manner.
Keep track of inventory levels to avoid running out of popular items.
Respond positively to guest feedback and address any concerns or complaints immediately.
Collaborate with management to develop marketing strategies for new drinks.
Maintain a positive attitude throughout the shift to create a welcoming atmosphere for guests.