Computer Support Technician Goals and Objectives Examples
Respond to all support requests within 30 minutes.
Resolve 80% of support requests on the first call.
Document all support requests and resolutions accurately.
Conduct regular hardware diagnostics and maintenance.
Keep up-to-date with new technologies and software.
Create effective backup solutions for clients.
Train end-users on software usage.
Manage Active Directory user accounts.
Troubleshoot network connectivity issues.
Ensure all software licenses are up-to-date.
Create custom scripts to automate tasks.
Install and configure servers.
Provide remote support to clients.
Continuously monitor system performance.
Implement and maintain firewalls and security protocols.
Test network speeds and troubleshoot accordingly.
Monitor and manage server backups.
Identify areas for improvement in client systems.
Participate in ongoing training and development programs.
Maintain a positive attitude when working with clients.
Create and maintain technical documentation for clients.
Stay up-to-date on industry news and trends.
Resolve hardware issues such as printer jams or broken keyboards.
Develop effective communication skills with clients.
Assist with mobile device management for clients.
Prioritize urgent support requests over non-urgent ones.
Communicate with other technicians to solve complex issues.
Implement remote access solutions for clients.
Troubleshoot email connectivity issues.
Provide end-user support for Microsoft Office products.
Administer anti-virus software across systems.
Backup, store, and secure critical data files for clients.
Offer suggestions for improving clients' workflow processes.
Test hardware components to identify potential failures before they occur.
Collaborate with other IT teams to solve complex issues across different systems.
Establish strong client relationships through trust and accountability.
Work collaboratively with clients to understand their unique needs.
Provide exceptional customer service to clients.
Implement data recovery solutions for clients.
Recognize and report system security breaches.
Create custom training materials for end-users.
Educate clients on proper cybersecurity protocols.
Monitor software usage to ensure license compliance.
Offer proactive solutions to potential issues.
Develop troubleshooting guides for common issues.
Manage network infrastructure, including routers and switches.
Maintain accurate inventory records for hardware and software.
Configure VPN solutions for remote clients.
Utilize remote monitoring tools to detect and address issues before they arise.
Collect and analyze system performance metrics.
Install and configure operating systems such as Windows or Linux.
Support virtualized environments, such as VMware or Hyper-V.
Administer cloud-based services, like Office 365 or G-Suite.
Deploy and manage printers across client networks.
Evaluate new software solutions for clients' businesses.
Maintain accurate time logs of work completed.
Attend industry events to stay up-to-date on technology advancements.
Mentor junior support technicians in best practices.
Conduct hardware and software upgrades for clients.
Prioritize tasks effectively based on urgency and impact.
Resolve system-level performance issues.
Troubleshoot VPN connectivity issues.
Provide application support, such as QuickBooks or Salesforce.
Establish strong vendor relationships to resolve issues quickly.
Develop testing protocols for new hardware or software deployments.
Ensure all devices are configured correctly for optimal performance.
Participate in disaster recovery planning and testing.
Monitor server logs for errors or security breaches.
Manage domain name servers (DNS) on behalf of clients.
Test and evaluate backup and recovery solutions.
Review system event logs for potential security threats.
Troubleshoot issues with remote desktop connections.
Monitor and optimize system resources, such as CPU or RAM usage.
Develop technical documentation for new hardware or software deployments.
Benchmark system performance to identify bottlenecks.
Provide email migration services for clients.
Implement automated patch management solutions for clients.
Monitor and maintain system updates and patches.
Ensure all systems and devices meet compliance standards.
Continuously improve technical skills through ongoing education and training.