Crisis Management Goals and Objectives Examples
Develop and implement an effective crisis response plan.
Train employees on the crisis response plan.
Conduct regular crisis simulations to ensure readiness.
Establish clear communication channels during a crisis.
Create a crisis communications plan that includes social media.
Monitor social media during a crisis and respond promptly.
Have a designated spokesperson for media inquiries during a crisis.
Develop relationships with local media outlets to facilitate communication during a crisis.
Provide regular updates to stakeholders during a crisis.
Establish a hotline or other means for stakeholders to report concerns during a crisis.
Ensure that all employees are aware of their roles and responsibilities during a crisis.
Conduct regular audits to ensure that equipment and resources are available for crisis response.
Document all actions taken during a crisis for future reference.
Establish partnerships with emergency responders and local authorities.
Identify potential crises and develop contingency plans for each scenario.
Conduct risk assessments to identify vulnerabilities and mitigate risks.
Review insurance policies to ensure adequate coverage for potential crises.
Develop relationships with key suppliers and vendors to ensure continuity of operations during a crisis.
Develop and practice an evacuation plan.
Identify and secure alternate facilities in case primary facilities are unavailable during a crisis.
Establish protocols for dealing with physical threats during a crisis.
Develop protocols for dealing with cyberattacks during a crisis.
Establish protocols for dealing with natural disasters during a crisis.
Develop protocols for dealing with workplace violence during a crisis.
Establish protocols for dealing with pandemics during a crisis.
Train employees on how to use emergency equipment such as fire extinguishers and first-aid kits.
Conduct regular maintenance checks on emergency equipment.
Ensure that emergency exits are clearly marked and accessible.
Ensure that emergency lighting is functional.
Develop and implement protocols for securing sensitive information during a crisis.
Establish protocols for securing physical assets during a crisis.
Develop protocols for securing intellectual property during a crisis.
Implement safeguards to prevent data breaches during a crisis.
Develop and implement protocols for remote work during a crisis.
Train employees on how to work remotely during a crisis.
Implement technology solutions to facilitate remote work during a crisis.
Establish protocols for managing supply chain disruptions during a crisis.
Develop and implement protocols for managing financial disruptions during a crisis.
Establish protocols for managing employee welfare during a crisis.
Develop and implement protocols for managing customer relations during a crisis.
Establish protocols for managing reputational damage during a crisis.
Develop and implement protocols for managing legal issues during a crisis.
Establish protocols for managing regulatory compliance issues during a crisis.
Develop and implement protocols for managing insurance claims during a crisis.
Foster partnerships between organizations in order to more effectively manage large scale crises (in case of non-profit).
Develop partnerships with healthcare organizations in order to prepare for pandemics or medical crises (in case of non-profit).
Regularly engage with community members in order to understand any potential crises that may arise (in case of non-profit).
Maintain sound financial management systems so that resources can be effectively allocated in times of crisis (in case of non-profit).
Continuously train staff to be able to provide support throughout different types of crises (in case of non-profit).
Expand reach of services through online platforms so that support can be provided even if social distancing measures are in place (in case of non-profit).
Leverage data insights in order to better understand the effects of crises on communities (in case of non-profit).
Collect feedback from community members on how services can be better provided in times of crisis (in case of non-profit).
Work with local government officials and other organizations in order to develop better coordinated responses to crises (in case of non-profit).
Develop alternative fundraising methods in response to economic downturns due to crises (in case of non-profit).
Assign pre-defined roles and responsibilities to volunteers who come forward in response to the organization's call for help (in case of non-profit).
Develop inventory lists and monitor supplies regularly in order to address immediate needs (in case of non-profit).
Maintain databases of contact information for donors, volunteers, and other stakeholders so that they can be contacted quickly in times of need (in case of non-profit).
Train community leaders to be able to effectively respond when crises occur within their communities.
Ensure proper mental health support services are available for employees and community members alike.
Work with govt agencies or NGOs to set up emergency medical facilities based on need.
Train teams on handling public sentiment both online and offline.
Knowing how to prioritise actions over mere reactions.
Containment strategies need to be thought out before hand.
Training to work under pressure, stay calm.
Awareness training goes beyond just the team, it includes families.
Prioritizing immediate life-saving actions.
Being well versed with international laws around disaster mgmt.
Conducting regular reviews of SOPs.
Training centres set up across regions.
Create mechanisms that allow NGOs, private firms, and individual volunteers can coordinate efforts in times of need.
Community drills on handling disasters should be planned.
Establish partnerships with other organisations or governments across borders as most international disasters require aid from multiple countries.
Redundancy planning - backup locations, multiple phone lines etc should be put in place.
Optimizing use of technology in disaster preparedness/response.