Desk Receptionist Goals and Objectives Examples
Answer all phone calls within three rings.
Greet every visitor with a smile and eye contact.
Maintain a professional appearance at all times.
Keep the reception area clean and organized.
Follow all company protocols for screening visitors and guests.
Respond to all inquiries in a timely and accurate manner.
Provide excellent customer service to all guests.
Manage incoming and outgoing mail and packages.
Keep track of office supplies and order replacements as needed.
Maintain an up-to-date directory of staff members and their contact information.
Assist with scheduling appointments and meetings.
Coordinate with other departments to ensure smooth operations.
Monitor security cameras and report any suspicious activity.
Take detailed messages for staff members who are unavailable.
Ensure that all visitors sign in and out properly.
Participate in training and development programs as required.
Use the computer system to access and update records.
Maintain confidentiality of sensitive information.
Provide support to other administrative staff as needed.
Stay informed about company policies and procedures.
Handle special projects or assignments as assigned by supervisor.
Deliver exceptional customer service to clients, vendors, and employees.
Coordinate and distribute incoming and outgoing mail packages for the organization.
Arrange appointments and monitor the appointment schedule for team members.
Organize company outings, events, and meetings when necessary.
Direct calls, messages, or correspondence to appropriate staff member when necessary.
Maintain up-to-date knowledge on the company's products or services to provide accurate information to callers or visitors.
Handle confidential information appropriately in accordance with company policies or legal requirements.
Troubleshoot phone system, fax machine, and other office equipment issues.
Handle petty cash safely and accurately according to company policy.
Attend company meetings or seminars as directed by management.
Provide assistance to customers or clients who speak other languages.
Prepare customer satisfaction surveys for administrative review.
Keep company calendar up to date with meetings, events, and holidays.
Schedule and coordinate conference rooms as needed for team members or clients.
Answer questions about company policies, procedures, or services accurately and efficiently.
Manage office supplies inventory and place orders when necessary.
Assist with the preparation of presentations, proposals, and reports.
Maintain a clean and organized reception area free from clutter and debris.
Develop effective relationships with vendors and suppliers that work with the organization.
Supervise the work of volunteers, interns, or other support staff in the reception area.
Use effective communication skills to interact with team members, customers, or clients.
Maintain an updated visitor log for security purposes.
Respond quickly and professionally to any emergencies that occur within the building.
Provide support to sales representatives or marketing team members when necessary.
Routinely check voicemails and return all missed calls within the same business day.
Attract and retain new clients by creating an inviting atmosphere in the reception area.
Ensure that all visitors follow company policies while on company premises.
Attend relevant conferences or training programs to stay current in job knowledge and skills.
Participate in cross-functional teams to drive process and quality improvements.
Update and maintain accurate records for all visitors and guests.
Follow established protocols for resolving conflicts or complaints from customers or clients.
Handle multiple tasks simultaneously under tight deadlines.
Provide basic technical support to staff members when required.
Maintain a professional demeanor at all times when dealing with difficult customers or clients.
Provide excellent verbal and written communication skills to ensure clear understanding of each situation by both parties.
Take proactive measures to increase customer satisfaction levels.
Work effectively with team members in other departments to ensure smooth operations.
Assist with training and mentoring new staff members.
Ensure that all required paperwork is completed accurately and on time.
Evaluate performance goals and progress with manager on a regular basis.
Demonstrate flexibility by adjusting to changing priorities as needed.
Manage and prioritize multiple tasks while maintaining excellent attention to detail.
Maintain accurate logs of all visitors, packages, and messages received.
Follow all safety protocols and procedures in accordance with company policy.
Coordinate travel arrangements for team members or executive staff when necessary.
Handle confidential information with discretion and maintain confidentiality at all times.
Work collaboratively with other departments or teams to resolve issues quickly and effectively.
Provide exceptional problem-solving skills to resolve a variety of issues.
Effectively communicate any changes or updates to company policies or procedures.
Demonstrate a positive attitude and willingness to help others whenever possible.
Maintain accurate inventory records for all office supplies, equipment, and furniture.
Keep the reception area stocked with refreshments or magazines for visitors.
Provide backup support to other administrative staff as needed during peak periods or staff absences.
Demonstrate strong organizational skills by keeping track of multiple tasks at once.
Develop and implement new processes to increase efficiency and productivity in the reception area.
Attend regular meetings with management to discuss performance goals and progress.
Participate in company events or activities to promote a positive culture and teamwork environment.
Maintain accurate records for special projects or assignments as directed by supervisor.
Pursue ongoing professional development opportunities to enhance job knowledge and skills.