Desktop Analyst Goals and Objectives Examples
Maintain a 95% availability rate for all desktops.
Respond to all support tickets within 30 minutes.
Resolve all support tickets within 24 hours.
Update and maintain all desktop software.
Perform regular security updates on all desktops.
Manage and maintain printers and peripherals.
Provide IT training to new users.
Create and maintain technical documentation.
Monitor disk space on all desktops.
Troubleshoot and diagnose hardware issues.
Implement backup and recovery procedures.
Conduct routine maintenance on servers, storage, and networking devices.
Ensure all desktops are compliant with company policies.
Manage software licensing for all desktops.
Assist with the implementation of new technologies.
Test and evaluate new software and hardware.
Provide technical support for remote users.
Collaborate with other IT teams as needed.
Create and manage user accounts.
Monitor and analyze system performance.
Develop and implement disaster recovery plans.
Provide support for Microsoft Office Suite.
Provide support for web browsers.
Diagnose and resolve network issues.
Administer group policies and permissions.
Implement mobile device management strategies.
Install, configure, and maintain virtualization software.
Support VPN connectivity for remote users.
Ensure compliance with all data protection regulations.
Manage software inventory and licenses.
Configure email clients for users.
Help users troubleshoot software issues.
Assist with hardware upgrades and replacements.
Coordinate with vendors to resolve issues.
Provide guidance on best practices for IT security.
Assist with the setup of audio/visual equipment.
Ensure compliance with software development policies.
Document and report on software usage.
Create and manage network shares.
Perform file maintenance tasks.
Manage data backups and recovery.
Develop and implement security protocols for remote access.
Assist with the implementation of network infrastructure.
Provide guidance on compliance with HIPAA regulations.
Troubleshoot connectivity issues for remote users.
Assist with software deployments.
Collaborate with other teams to improve efficiency.
Administer Active Directory.
Create and manage group policies.
Configure and manage network printing.
Analyze system logs for errors.
Identify and eliminate vulnerabilities in systems.
Provide guidance on mobile device security.
Monitor and manage network traffic.
Manage inventory of equipment and supplies.
Conduct regular security audits.
Participate in disaster recovery drills.
Maintain detailed records of all IT activities.
Ensure compliance with PCI regulations.
Provide support for video conferencing tools.
Identify and address software conflicts.
Test and evaluate new software packages.
Develop training materials for end-users.
Resolve issues with software integrations.
Ensure compatibility between hardware and software.
Maintain knowledge of emerging technologies.
Implement processes to increase efficiency.
Streamline workflows for IT processes.
Prioritize support tickets based on urgency.
Optimize desktop settings for user productivity.
Manage DNS and DHCP configurations.
Administer firewalls and security appliances.
Monitor server performance and availability.
Secure all endpoints from external threats.
Automate common IT tasks for increased efficiency.
Implement cloud-based solutions where appropriate.
Develop and implement an asset management process.
Ensure compliance with GDPR regulations.
Provide support for remote access solutions.
Maintain high levels of customer satisfaction through exceptional service delivery.