Desktop Engineer Goals and Objectives Examples
Maintain and troubleshoot desktop hardware.
Ensure all desktops are up-to-date with the latest software patches.
Monitor desktop usage to ensure optimal performance.
Troubleshoot and resolve all desktop-related issues.
Setup new desktops for employees.
Provide training to new employees on how to use their desktops efficiently.
Deploy new software applications across all desktops.
Create and maintain a database of all desktop devices.
Develop and implement desktop security protocols.
Manage internal desktop inventory.
Ensure all desktops are backed up regularly.
Keep track of software licenses.
Monitor desktop usage to identify potential issues before they occur.
Collaborate with other IT teams to ensure optimal performance.
Perform regular system maintenance tasks.
Implement energy-saving measures on all desktops.
Develop and maintain documentation related to desktop usage.
Resolve desktop-related incidents and service requests within SLA.
Work with management to develop and implement policies related to desktop usage.
Maintain asset lifecycle information for all desktop devices.
Continuously optimize desktop configurations for better performance.
Manage software distribution and license compliance across all desktops.
Identify areas for improvement in the current desktop environment.
Create and manage workflow processes for the resolution of incidents and service requests.
Provide support for remote users accessing corporate resources from their desktops.
Develop and maintain an online knowledge base for users to access common solutions to their desktop problems.
Keep up-to-date on new technologies and solutions related to desktop environments.
Establish and maintain relationships with third-party vendors who provide services related to desktop support such as antivirus, imaging, etc.
Provide support for mobile devices that connect to the corporate network.
Optimize user profiles to reduce login times and improve performance.
Implement and maintain desktop virtualization solutions.
Develop and maintain standard operating procedures related to desktop support.
Participate in testing new hardware and software releases before deployment.
Implement and maintain desktop security and access controls.
Create and provide training materials for end-users on how to use their desktops efficiently.
Monitor network performance to identify potential issues that may affect desktop performance.
Optimize the desktop environment for high availability.
Maintain accurate records of all service requests and incidents resolved.
Perform regular system backups and restores in case of data loss.
Ensure compliance with all corporate policies and standards related to desktop usage.
Provide remote support to users who are working off-site.
Troubleshoot printer-related issues across all desktops.
Manage and maintain print servers for optimal performance.
Establish and maintain relationships with all office locations to ensure consistent desktop support globally.
Develop and implement disaster recovery plans for the desktop environment.
Establish and maintain end-to-end encryption protocols for desktop communication.
Develop and maintain desktop build images for easy deployment of new desktops.
Manage and maintain user accounts and access rights for all desktop devices.
Continuously monitor the desktop environment for potential security threats.
Develop and maintain a comprehensive inventory of desktop-related assets.
Perform regular maintenance tasks on all desktop devices such as dusting, cleaning, etc.
Work with the procurement team to purchase new desktop devices as needed.
Provide on-call support for critical incidents outside of normal business hours.
Collaborate with other IT teams to ensure consistent delivery of services across all domains.
Develop and implement a patch management strategy for all desktop devices.
Ensure all desktops are compliant with industry regulations and standards.
Participate in the development of disaster recovery plans for other IT domains that rely on the desktop environment.
Develop and implement a desktop security incident response plan.
Conduct regular vulnerability assessments of the desktop environment.
Develop and maintain a comprehensive software inventory for all desktop devices.
Ensure all desktop devices are configured with the latest drivers.
Participate in the development of IT budgets related to desktop support.
Ensure all desktop devices are optimized for energy efficiency.
Establish and maintain relationships with business units to identify their unique desktop requirements.
Develop and deliver training programs for new hires related to the use of their desktops.
Manage and resolve conflicts related to desktop support priorities.
Monitor and report on key performance indicators related to desktop support.
Work with HR to develop policies related to the use of personal devices for work purposes.
Develop and maintain a directory of approved software applications for use on desktop devices.
Provide technical assistance to users during the installation of new software applications.
Participate in disaster recovery testing exercises for the desktop environment.
Develop and implement desktop-related data retention policies.
Work with facilities management to ensure optimal physical conditions for desktop devices.
Develop and implement procedures for the secure disposal of old desktop devices.
Work with security teams to implement measures such as firewalls, intrusion detection systems, etc., for the desktop environment.
Ensure all desktop devices are configured with appropriate power management settings.
Develop and maintain an internal knowledge base related to common desktop problems and their solutions.
Perform root cause analyses on recurring desktop issues to identify underlying causes.
Provide support for system migrations and upgrades related to the desktop environment.
Develop and maintain a comprehensive disaster recovery plan for the entire desktop environment.