Desktop Technician Goals and Objectives Examples
Increase the number of successful desktop repairs completed per week.
Improve turnaround time for desktop repairs.
Maintain accurate inventory of desktop hardware and software.
Ensure all desktops are properly configured for security purposes.
Implement regular maintenance and updates to prevent downtime.
Improve communication with end-users regarding desktop issues.
Provide training sessions on desktop usage and best practices.
Develop comprehensive troubleshooting guides for common desktop issues.
Keep abreast of current technology trends affecting desktops.
Streamline processes and procedures for desktop repair.
Implement effective backup protocols for desktop data.
Resolve all helpdesk tickets in a timely manner.
Document all desktop repairs with detailed notes.
Work collaboratively with other IT team members to resolve complex issues.
Build and maintain positive relationships with end-users.
Perform routine system checks to ensure optimal performance of desktops.
Develop an effective disaster recovery plan for desktop systems.
Identify areas requiring process improvements and make recommendations.
Continuously evaluate and improve the overall desktop user experience.
Monitor system performance and make adjustments as needed.
Attend industry trainings and certifications to improve skillset.
Participate in cross-functional projects impacting desktops.
Ensure all desktops comply with company policies and standards.
Manage software licenses for all desktop applications.
Analyze root causes of recurring desktop issues and implement permanent solutions.
Stay up-to-date with security threats and implement necessary measures to protect desktops.
Create knowledge base articles for common desktop issues.
Proactively identify potential security risks and take appropriate actions to mitigate them.
Build and maintain relationships with hardware vendors to ensure quality service.
Work with end-users to determine their specific hardware and software needs.
Design, implement, and maintain standard operating procedures for desktop support.
Ensure all desktops are up-to-date with operating system patches and antivirus software.
Coordinate with end-users regarding hardware replacement and upgrades.
Maintain an accurate inventory of all desktop assets.
Provide remote support for offsite users when necessary.
Facilitate the transfer of data between old and new desktop systems.
Respond to emergency situations affecting desktop systems.
Troubleshoot and resolve printer connectivity issues.
Maintain and troubleshoot peripheral devices, such as scanners and projectors.
Perform regular system backups and test for data recovery capabilities.
Develop and manage a schedule for hardware maintenance, upgrades, and replacements.
Document procedures for managing user accounts on desktop systems.
Provide training sessions on proper usage of desktop applications.
Monitor system logs for signs of security breaches or performance issues.
Implement monitoring tools to proactively identify issues before they impact end-users.
Continuously evaluate the effectiveness of antivirus software and update policies as needed.
Develop a comprehensive knowledge of all desktop software used within the organization.
Work with end-users to determine their specific software needs.
Update and maintain system images for new desktop deployments.
Test new software releases before deployment to ensure compatibility with existing systems.
Develop and maintain relationships with key stakeholders across the organization.
Maintain accurate documentation for all troubleshooting steps taken.
Identify areas in need of process improvement and make recommendations to senior management.
Coordinate with other IT teams to ensure consistency across systems and applications.
Prioritize helpdesk tickets based on urgency and impact to end-users.
Work with vendors to resolve hardware or software issues impacting desktops.
Implement measures to prevent data loss due to power outages or hardware failure.
Monitor system resources to optimize performance and prevent downtime.
Provide training sessions on best practices for data backup and recovery.
Maintain accurate documentation for all desktop-related expenses.
Develop and maintain relationships with key stakeholders across the organization.
Work with end-users to troubleshoot issues related to remote access.
Coordinate with outside vendors to resolve network connectivity issues.
Develop procedures for protecting critical data in the event of a disaster.
Establish and maintain relationships with other IT departments within the organization.
Ensure all desktop systems adhere to compliance regulations.
Troubleshoot and resolve issues with virtual desktop infrastructure (VDI) systems.
Implement measures to prevent unauthorized access to sensitive data.
Monitor system performance and proactively identify potential bottlenecks.
Provide guidance to end-users on proper email etiquette and security practices.
Create documentation for hardware and software installation procedures.
Maintain accurate records of all desktop-related support requests and issues.
Stay up-to-date with industry trends in desktop support technology.
Provide remote support for mobile devices when necessary.
Work with internal auditors to ensure all desktop systems meet audit requirements.
Troubleshoot and resolve connectivity issues between desktops and other devices, such as servers or printers.
Test new hardware or software releases before deployment to ensure compatibility and minimize downtime.
Develop and maintain relationships with hardware and software vendors.
Continuously improve desktop support processes to increase efficiency and reduce downtime.
Provide recommendations for process improvements to senior management based on analysis of desktop support metrics.