Dispatcher Goals and Objectives Examples
Answer incoming calls promptly and professionally.
Document all calls accurately and completely.
Determine appropriate response to each call.
Dispatch appropriate personnel or resources to the scene.
Monitor on-duty personnel and ensure they are responding to calls as needed.
Stay up-to-date with road closures, construction, and other traffic-related issues.
Utilize mapping software to determine best routes for responders.
Communicate effectively with responding units to provide necessary information.
Remain calm and composed during high-pressure situations.
Provide clear and concise instructions to callers and responders.
Use radio equipment efficiently and effectively.
Follow established protocols when dealing with emergency situations.
Keep accurate logs of all calls and responses.
Maintain a professional demeanor at all times.
Work collaboratively with other dispatchers to ensure seamless coverage.
Quickly ascertain the nature of the emergency and prioritize accordingly.
Ensure that all equipment is functioning properly and report any malfunctions.
Provide backup support to other departments as needed.
Comply with all laws, regulations, and policies related to dispatching.
Keep abreast of changes in emergency response procedures and update accordingly.
Be available to work a flexible schedule, including nights, weekends, and holidays.
Preserve confidentiality of sensitive information.
Respond to inquiries from the public in a timely manner.
Conduct follow-up calls or visits as necessary to ensure satisfaction.
Consistently provide excellent customer service.
Evaluate effectiveness of dispatch processes and make recommendations for improvements.
Participate in ongoing training and development opportunities.
Foster positive working relationships with co-workers, supervisors, and external stakeholders.
Meet or exceed established performance standards for call volume, response time, etc.
Communicate effectively with non-native English speakers and people with disabilities.
Keep all documentation accurate and up-to-date.
Interact professionally with law enforcement, fire department, EMS, and other agencies.
Initiate actions to resolve problems or conflicts as they arise.
Collect relevant data from callers to inform decision-making regarding response resources.
Confirm that responding units have arrived at the scene safely and without incident.
Monitor the status of incidents and notify appropriate parties of changes or updates.
Report any suspicious activity or potential threats to law enforcement officials.
Serve as a liaison between responders and victims or witnesses.
Use conflict resolution skills to de-escalate tense situations.
Assist callers in providing basic first aid until responding units arrive, if necessary.
Maintain a positive attitude under stressful conditions.
Exhibit a high degree of situational awareness at all times.
Escalate urgent situations appropriately and without delay.
Keep accurate records of all equipment purchases, repairs, and maintenance activities.
Provide phone assistance to drivers experiencing vehicle breakdowns or malfunctions.
Work independently with minimal supervision while still following established protocols.
Train new dispatchers in standard operating procedures and best practices.
Develop comprehensive training materials for new or existing employees.
Attend regular meetings with colleagues and management staff to discuss operational issues.
Coordinate mutual aid agreements with neighboring jurisdictions when needed.
Manage multiple tasks simultaneously without sacrificing accuracy or quality.
Respond quickly to email inquiries from internal or external stakeholders.
Produce reports detailing dispatch activities, response times, and incident outcomes.
Use logical reasoning to identify potential solutions to complex problems.
Take appropriate steps to secure confidential data and sensitive information from unauthorized access.
Make recommendations for improvements in response protocols based on analysis of dispatch data.
Demonstrate proficiency in using software systems that support dispatch operations (e.g., computer-aided dispatch).
Use interpersonal skills to establish rapport with callers and keep them calm during emergencies.
Actively listen to callers to fully understand their needs and concerns.
Assess the credibility of callers and potential risks associated with each call received.
Work collaboratively with other emergency services personnel during joint operations or mutual aid incidents.
Clearly communicate safety guidelines to responders and members of the public during major events or disasters.
Organize resources efficiently during large-scale events or natural disasters to minimize response time delays.
Use technology tools such as GPS tracking devices to monitor responder locations in real-time during an incident response event.
Provide training for new staff members on standard operating procedures, protocols, and safety plans.
Develop effective strategies for managing high-volume call periods.
Understand emerging technologies being used in various industries to improve communication.
Foster critical relationships with other organizations in order to manage high-priority calls.
Demonstrate effective collaboration with police officers, firefighters, EMTs, medical professionals, transportation teams, utility crews, equipment vendors.
Mentor junior dispatchers through practical experience.
Identify gaps in training resources or information access that could hinder effective dispatch services.
Use data-driven insights to consistently meet service goals.
Develop strategies that streamline workflow processes across teams.
Use both verbal and written communication skills in clearly conveying important details.
Adapt operational procedures based on environmental changes such as increased demand or resource constraints.
Effectively communicate crucial information in real-time by utilizing various software systems.
Facilitate continuous improvement initiatives aimed at enhancing operational effectiveness.
Document special needs requests from callers in order to ensure appropriate attention is given.
Organize equipment and resources within facilities so that they are readily available when needed.
Assess emerging trends in dispatch services in order to develop strategic plans for future growth.