Doorman Goals and Objectives Examples
Greet every resident and guest with a smile.
Ensure that all residents and guests feel welcome.
Open the door for all residents and guests.
Help residents and guests with their bags and luggage.
Keep the lobby clean and tidy.
Ensure that the building entrance is secure.
Be available to assist residents and guests at all times.
Take messages for residents when necessary.
Monitor the security cameras at all times.
Report any suspicious activity to management immediately.
Assist in emergency situations such as fires or medical emergencies.
Maintain a professional appearance at all times.
Attend training sessions to improve skills and knowledge.
Know all residents by name.
Provide directions to visitors and delivery personnel.
Assist with move-ins and move-outs.
Arrange for transportation for residents and guests.
Provide information about local attractions and events.
Be knowledgeable about building amenities and services.
Ensure that mail is delivered promptly to residents.
Assist with package deliveries.
Maintain confidentiality of resident information.
Respond to resident complaints and concerns in a timely manner.
Remain calm and composed in stressful situations.
Coordinate parking for residents and guests.
Ensure that the garage is secure and well-lit.
Make rounds of the building to check for any problems or issues.
Keep accurate records of incidents and activities.
Work well with other staff members and departments.
Be respectful of resident privacy at all times.
Display a positive attitude towards work and colleagues.
Report maintenance issues to management promptly.
Communicate effectively with residents, guests, and colleagues.
Be willing to work flexible hours as required.
Attend resident meetings as required.
Conduct daily checks of building systems such as elevators and HVAC units.
Ensure that all emergency equipment is in good working order.
Follow all safety procedures and protocols.
Keep the front desk area clean and clutter-free.
Display a friendly and approachable demeanor.
Be proactive in identifying potential problems or issues.
Monitor visitor access to the building.
Confirm identity of all visitors before granting them access to the building.
Maintain a log of all visitors to the building.
Be willing to assist with tasks outside of job description when required.
Assist with event planning and coordination.
Provide recommendations for local services such as restaurants and stores.
Respond quickly to resident requests for assistance.
Assist with resident package retrieval after hours.
Ensure that all deliveries are properly logged and tracked.
Monitor noise levels in common areas to ensure that residents are not disturbed.
Work collaboratively with other doormen on shift changes.
Remain alert and vigilant at all times.
Be knowledgeable about building regulations and bylaws.
Respond appropriately to emergencies, alarms, and alerts.
Understand and follow health and safety standards.
Follow all fire safety procedures and protocols.
Maintain a positive relationship with residents, guests, and management.
Maintain accurate records of all incidents and activities.
Communicate effectively with residents, guests, and colleagues.
Handle resident complaints with professionalism and courtesy.
Uphold the reputation and image of the building at all times.
Take responsibility for personal growth and development.
Stay up-to-date on industry trends and best practices.
Attend seminars and conferences when possible.
Demonstrate a willingness to learn new skills and take on new responsibilities.
Be punctual and reliable in attendance.
Identify opportunities for improvement within own work processes.
Cooperate fully with inspectors and auditors.
Follow all company policies and procedures.
Maintain a positive and supportive work environment.
Treat every resident and guest with respect and dignity.
Be responsive and attentive to resident needs.
Foster a sense of community within the building.
Encourage positive interactions between residents and guests.
Demonstrate a commitment to excellent customer service.
Take pride in the appearance and functionality of the building.
Work collaboratively with other staff members to ensure that the building runs smoothly.
Strive for excellence in all aspects of the job.
Embrace change and adapt to new situations as they arise.