Fine Dining Server Goals and Objectives Examples
Greet guests with a warm welcome and a smile every time they arrive.
Maintain a professional appearance at all times.
Provide attentive and personalized service to each guest.
Take orders accurately and efficiently.
Suggest menu items and make recommendations.
Be knowledgeable about food and drink pairings.
Memorize daily specials and available options.
Keep tables clean, presentable, and properly set.
Organize table settings before guests arrive.
Always be aware of guest needs and anticipate any requests or issues they may have.
Quickly resolve any customer complaints or problems that arise.
Handle cash, credit cards, and other forms of payment accurately and securely.
Follow all safety and sanitation guidelines when handling food and drinks.
Be punctual and reliable when arriving for shifts.
Communicate effectively with coworkers and managers.
Develop a strong understanding of the menu and its ingredients.
Find ways to upsell dishes or beverages without being pushy or aggressive.
Offer dessert or after-dinner drink options to guests.
Serve wine and other alcoholic beverages confidently and responsibly.
Pay attention to detail when preparing and presenting dishes.
Work well under pressure during peak hours.
Collaborate with kitchen staff to ensure timely delivery of meals.
Keep track of inventory levels and notify management of any shortages.
Set up and break down dining areas before and after service.
Continuously check on guests to ensure satisfaction throughout their meal.
Get to know regular customers by name and preferences.
Create a welcoming atmosphere for everyone who walks through the door.
Learn how to properly use various utensils and serving dishes.
Respond quickly to requests for refills or additional condiments.
Be flexible and able to adjust to changing priorities or unexpected situations.
Follow all company policies and procedures.
Offer to take group photos for customers celebrating special occasions.
Keep the restaurant clean and tidy at all times.
Engage in small talk with guests to create a friendly and relaxed environment.
Handle multiple tables at once without becoming overwhelmed.
Stay up-to-date on industry trends and advancements.
Attend staff meetings and training sessions as required.
Create personalized experiences for each guest by going above and beyond their expectations.
Encourage feedback from guests and use it to improve personal performance.
Take on additional responsibilities as needed or requested by management.
Continuously seek out opportunities for professional development.
Work collaboratively with team members to provide seamless service.
Make eye contact with guests when speaking with them.
Thank guests for their patronage before they leave.
Provide accurate and timely information on menu items and specials.
Take ownership of any mistakes or errors made and strive to correct them quickly.
Ensure that every guest leaves satisfied with their dining experience.
Be confident and assertive when dealing with difficult guests or situations.
Offer to refill bread baskets or water glasses as needed.
Keep service areas clean and organized throughout the shift.
Maintain a positive attitude even during long or challenging shifts.
Develop a strong knowledge of food allergies and dietary restrictions.
Adapt communication style to meet the needs of different types of guests.
Provide friendly conversation with guests without being intrusive.
Use suggestive selling techniques to increase sales.
Go above and beyond standard duties to create memorable experiences for guests.
Handle reservations accurately and courteously.
Learn how to properly carve and serve meats tableside.
Always be ready to assist other team members when necessary.
Use proper etiquette when serving food and drinks.
Maintain a calm and professional demeanor during high-pressure situations.
Ensure that all food and drinks are served at the appropriate temperature.
Develop a strong understanding of the restaurant's culture and values.
Stay up-to-date on local events and happenings to suggest to guests.
Keep up with evolving industry trends in fine dining service.
Be comfortable using a POS system to process orders and payments.
Learn how to properly decant wine tableside.
Practice good hygiene and sanitation habits at all times.
Offer guests a selection of fresh herbs and spices to enhance their meals.
Provide accurate wait time estimates for customers waiting for a table.
Remain calm and composed during unexpected service disruptions or equipment failures.
Take pride in delivering exceptional service to every guest.
Be willing to work evenings, weekends, and holidays as needed.
Continuously seek feedback from managers and coworkers to improve performance.
Make recommendations for improvements in service or operations.
Write personalized notes on customer receipts thanking them for their business.
Display a genuine interest in getting to know each guest and their preferences.
Attend industry events or seminars to stay current on best practices.
Take steps to ensure that all guests are seated in a timely and efficient manner.
Demonstrate a strong commitment to delivering the highest quality service possible.