Food Runner Goals and Objectives Examples
Deliver food to tables promptly.
Ensure the accuracy of the order before delivering it.
Use proper serving techniques when delivering food.
Follow the restaurant’s established food runner procedures.
Pay attention to details and avoid mistakes.
Keep track of multiple orders at once.
Prioritize orders based on their urgency.
Prevent cross-contamination when delivering multiple orders.
Communicate effectively with servers and kitchen staff.
Be aware of food allergies and special requests.
Provide excellent customer service and be friendly to guests.
Maintain a positive attitude even during busy times.
Work efficiently to keep wait times to a minimum.
Maintain a clean uniform and personal hygiene standards.
Stay organized and keep the work area clean.
Follow safety protocols, including wearing non-slip shoes.
Learn the restaurant’s menu and be able to answer questions from customers.
Keep track of orders that are running late and communicate this to servers and managers.
Use teamwork to help other staff members when necessary.
Provide assistance to guests with mobility limitations or disabilities.
Handle cash payments accurately and responsibly.
Keep up-to-date with any changes in menu items or specials.
Attend training sessions and meetings as required by management.
Make recommendations to guests based on their preferences and dietary restrictions.
Follow the restaurant’s standard operating procedures for handling complaints or issues with guests.
Be punctual and arrive for scheduled shifts on time.
Work diligently during busy periods to keep up with demand.
Keep an eye out for potential issues or problems and report them to management promptly.
Follow health and safety regulations related to food handling and preparation.
Keep all food delivery equipment, such as trays, clean and well-maintained.
Learn how to use the restaurant’s POS system to place orders and print receipts.
Seek feedback from guests and colleagues to improve performance.
Keep track of inventory items used for food delivery and report any discrepancies to management.
Maintain a professional appearance at all times, representing the restaurant well.
Be aware of upcoming events or special occasions that may increase demand for food delivery services.
Make sure that all condiments, utensils, and napkins are included with each order.
Use a positive tone of voice when interacting with guests.
Offer to refill drinks before they are empty.
Keep the dining area clean and tidy throughout service.
Be familiar with the restaurant’s sanitation procedures and follow them diligently.
Learn how to manage stress effectively during busy periods.
Make sure that all plates and glasses are free of smudges or marks before delivering them to guests.
Know how to handle situations where guests leave without paying their bill.
Report any issues with equipment, such as broken trays, to management.
Follow up with guests after their meal to ensure that everything was satisfactory.
Stay alert for potential hazards in the work environment and report them promptly.
Learn how to read body language and anticipate guest needs before they ask.
Work collaboratively with team members to ensure smooth service.
Communicate clearly and effectively with other staff members, including kitchen staff and servers.
Learn how to handle difficult situations with grace and professionalism.
Keep an eye out for any lost items or forgotten belongings left behind by guests.
Be knowledgeable about the restaurant’s wine list and make recommendations to interested guests.
Learn how to multitask effectively during peak periods.
Keep the dining area organized and free of clutter.
Ensure that all orders are delivered piping hot or perfectly chilled, depending on the dish.
Learn how to use a variety of food delivery equipment, such as heat lamps and warming trays.
Be willing to go above and beyond to ensure guest satisfaction.
Be dependable and reliable, always showing up for work as scheduled.
Maintain a calm and composed demeanor during high-pressure situations.
Be proactive in addressing potential issues before they become larger problems.
Help to train new food runners to ensure that they are successful in their role.
Be flexible and adaptable when it comes to changing circumstances or last-minute requests.
Learn how to communicate effectively with guests who speak different languages.
Take ownership of mistakes and work to rectify them as quickly as possible.
Maintain a positive attitude even when dealing with difficult or demanding guests.
Learn how to read menus upside down in order to better serve guests sitting across from you.
Keep an eye out for guests who may need additional assistance, such as the elderly or families with young children.
Be willing to take on additional tasks or responsibilities as needed by management.
Learn how to anticipate guest preferences based on their previous orders or requests.
Make sure that all food orders are properly plated and garnished before being delivered to guests.
Keep track of tables that have requested separate checks and ensure that each order is accurately split up.
Learn how to carry multiple plates and glasses at once without spilling or dropping anything.
Offer suggestions for side dishes or appetizers that complement main entrees.
Be patient and understanding when dealing with guests who may be new to the restaurant experience.
Learn how to match wine selections with particular dishes on the menu.
Make sure that all orders are properly labeled and packaged for takeout or delivery.
Know the proper temperature ranges for different types of food and follow these guidelines closely.
Communicate effectively with guests who may have hearing or vision impairments.
Be willing to work flexible hours, including evenings and weekends.
Be passionate about the restaurant industry and committed to providing excellent service to guests at all times.