Food Server Goals and Objectives Examples
Serve each customer with a friendly attitude and a smile.
Learn the menu thoroughly in order to answer any questions customers may have.
Provide accurate wait time estimates for tables and be mindful of how long they are waiting.
Keep tables clean and tidy throughout the shift.
Ensure that all guests have everything they need, including utensils, condiments, and napkins.
Take orders promptly and correctly, double-checking all details before entering them into the system.
Be able to suggest menu items based on customer preferences and dietary restrictions.
Keep an eye on tables to ensure that glasses are refilled as needed.
Be knowledgeable about daily specials and able to explain them to customers.
Make recommendations for drinks, appetizers, and desserts.
Meet or exceed sales goals for any up-selling opportunities.
Be attentive to customer needs such as allergies or special requests.
Communicate effectively with kitchen staff to ensure timely delivery of food.
Maintain a positive attitude even in challenging situations.
Work efficiently and quickly without sacrificing quality.
Know how to operate point-of-sale systems accurately.
Deliver correct bills with appropriate tips included.
Assist in training new servers when needed.
Follow all safety protocols to prevent accidents or injuries on the job.
Inform management of any food waste or spoilage issues.
Attend all team meetings and training sessions as required.
Handle cash transactions accurately and in a timely manner.
Understand all restaurant policies regarding breaks, scheduling, and dress code.
Keep dining area clean and organized at all times.
Practice good hygiene habits, including hand washing and hair restraint.
Resolve conflicts among customers amicably.
Be aware of special events such as birthdays or anniversaries, and take appropriate measures to make them memorable.
Be able to handle multiple tables at once while still providing excellent service.
Keep a positive attitude even under stressful circumstances.
Be prepared to handle emergencies such as spills or customer injuries.
Remain calm and collected during busy shifts.
Provide accurate change for cash transactions.
Answer phone calls in a friendly and professional manner.
Know how to set up tables correctly for different party sizes.
Attend all food safety training sessions and follow proper hygiene protocols.
Anticipate customer needs before they ask for something.
Be knowledgeable about any alcoholic beverages served in the restaurant.
Follow all state and local laws regarding the sale of alcohol and tobacco products.
Be aware of any food allergens contained in menu items.
Maintain a clean and organized serving station.
Take pride in the appearance of the dining area by keeping it clean and well-maintained.
Manage time effectively to serve as many customers as possible within a shift.
Keep an eye on tables to ensure that customers are not waiting too long for their orders.
Work collaboratively with other servers and kitchen staff.
Be punctual and arrive on time for scheduled shifts.
Always thank customers for their patronage before they leave.
Address customer complaints professionally and in a timely manner.
Actively listen to customer feedback to improve service quality.
Strive to go above and beyond customer expectations whenever possible.
Practice proper food handling techniques.
Assist in food preparation when necessary.
Keep track of inventory levels for popular menu items.
Continuously improve knowledge of food trends and industry updates.
Ensure that food is cooked to the appropriate temperature and is safe to eat.
Prioritize cleanliness throughout the restaurant, including restrooms.
Help set up and break down the dining area before and after shifts.
Communicate effectively with coworkers to ensure that all tables are served in a timely manner.
Be courteous and professional at all times, even when dealing with difficult customers.
Confirm that customer orders are correct before delivering them to the table.
Adhere to any dietary restrictions of customers such as vegetarian or gluten-free options.
Respond to customer requests promptly and respectfully.
Strive for excellence in all aspects of service, from presentation to delivery time.
Help maintain a warm and welcoming atmosphere in the restaurant.
Anticipate potential problems and take action to prevent them before they occur.
Keep track of which tables are waiting for food and expedite delivery where necessary.
Support team members by helping with tasks such as clearing tables or washing dishes.
Treat all customers with respect, regardless of their background or status.
Take ownership of mistakes and work to quickly rectify them.
Know how to manage customer complaints effectively and calmly.
Maintain awareness of current promotions and discounts offered by the restaurant.
Keep track of orders that require modifications or special instructions.
Work collaboratively with kitchen staff to ensure that orders are complete before being delivered.
Work quickly and efficiently during peak hours while still providing quality service.
Engage with customers by asking questions and making conversation when appropriate.
Learn the names of regular customers.
Provide a memorable dining experience that encourages customers to return.
Take pride in the restaurant's appearance and cleanliness standards.
Offer to pack leftovers for customers to take home if applicable.
Train new servers on best practices and techniques for excellent service.
Remain attentive to customers until they have fully completed their meal and have left the restaurant.