Friendliness Goals and Objectives Examples
Greet customers with a smile.
Use polite language when speaking to customers.
Offer assistance when needed.
Be attentive to the customers' needs.
Make eye contact with customers.
Engage in small talk with customers.
Listen actively to customers.
Respond to customer inquiries promptly.
Show empathy towards customers.
Thank customers for their business.
Offer personalized recommendations to customers.
Follow up with customers after service or purchase.
Provide a warm and welcoming environment.
Build rapport with customers.
Remember customers' names and preferences.
Anticipate customer needs and offer solutions.
Use positive body language when interacting with customers.
Display a genuine interest in helping customers.
Handle complaints and conflicts diplomatically.
Provide courteous service at all times.
Offer a sincere apology when necessary.
Make customer satisfaction a top priority.
Address any issues or concerns immediately.
Seek feedback from customers to improve service.
Make each customer feel valued and appreciated.
Use friendly gestures such as handshakes or high-fives.
Compliment customers on their choices or purchases.
Display patience with difficult or indecisive customers.
Create a relaxed and comfortable atmosphere.
Offer refreshments or snacks to customers.
Celebrate special occasions with customers.
Foster an inclusive and diverse environment.
Use humor to lighten the mood and create a positive experience.
Collaborate with coworkers to provide exceptional service.
Learn basic phrases in other languages to communicate with tourists or international visitors.
Show respect towards all customers, regardless of age, race, gender, or socioeconomic status.
Maintain a professional image while still being approachable and personable.
Use positive reinforcement to encourage repeat business from loyal customers.
Help customers find what they are looking for, even if it means referring them to another business or store.
Stay up-to-date on industry trends and product knowledge to better serve customers.
Emphasize the importance of customer satisfaction to coworkers and managers.
Offer help without being intrusive or pushy.
Show flexibility in accommodating customers' requests or preferences.
Dress appropriately for the workplace, keeping in mind that appearance can affect first impressions and overall customer experience.
Keep the store or business clean and organized to make it more inviting and pleasant for customers.
Display enthusiasm and positivity towards the job and the company.
Offer discounts or promotions to regular customers as a way of showing appreciation for their loyalty.
Implement customer feedback or suggestions to improve service and overall experience.
Promote teamwork and cooperation among coworkers to provide seamless service to customers.
Show gratitude towards customers who leave positive reviews online or refer new business.
Attend training sessions or workshops related to customer service to improve skills and knowledge in the field.
Be proactive in identifying potential issues or areas for improvement in customer service, rather than waiting for problems to arise.
Demonstrate a willingness to go above and beyond expectations to ensure customer satisfaction.
Treat each customer as an individual with unique needs and desires, rather than as a generic entity.
Show confidence and assurance when dealing with difficult or irate customers, in order to calm them down and resolve any issues they may have.
Use social media platforms to engage with customers and offer support outside of physical store hours.
Take responsibility for mistakes or shortcomings in service, rather than blaming others or making excuses.
Use technology effectively to streamline processes and enhance customer experience, such as by offering online ordering or scheduling options.
Demonstrate mindfulness towards current events or trending topics that could impact customer experience or preferences, such as COVID-19 protocols or sustainability practices.
Create a welcoming environment for families with children by offering children's activities or play areas within the store/business premises.
Use creative methods of communication with customers, such as handwritten notes or personalized video messages, to add a personal touch to the service experience.
Develop relationships with local businesses and organizations that target similar demographics as your own, in order to expand your customer base through referrals or partnerships.
Offer virtual assistance through chatbots or messaging apps outside of physical store hours, allowing for immediate support even during off-hours.
Maintain a consistent level of friendliness across all channels of communication, including email, phone, chat, social media, etc.
Create a memorable experience for return customers by offering exclusive perks or personalized services based on previous interactions.
Create opportunities for customer engagement by hosting events, contests, webinars, etc that allow for two-way communication between your brand/business and its followers/customers.
Cultivate a culture of positivity among employees that values kindness, empathy, and helpfulness toward both colleagues and customers alike.
Introduce yourself by name when meeting new customers, creating a more personal connection right off the bat.
Use customer input to influence product design or development, demonstrating a commitment to tailored service.
Invest in employee training programs that emphasize the value of empathy, active listening, conflict resolution, etc.
Provide resources such as FAQ pages, how-to guides or video tutorials that answer common questions or concerns that arise among your customers.
Offer free samples or trial periods for products/services as a way of gaining trust and building lasting relationships with potential clients/customers.
Create a sense of urgency around sales/promotions by offering limited-time offers or incentives that demonstrate your appreciation for loyal customers.
Make sure your website is user-friendly and easy to navigate, with clear calls-to-action that guide visitors towards desired outcomes.
Respond promptly to customer inquiries or complaints via email or social media, ensuring they feel heard and valued even if their initial interaction was negative.
Demonstrate openness towards feedback from both satisfied and dissatisfied customers, using this input to inform future decisions about everything from product offerings to pricing models.
Display a sense of ownership over the customer experience, taking pride in providing exceptional service that reflects well upon your brand/business.
Keep track of customer preferences (such as sizing, color preferences, etc) so you can personalize recommendations based on past interactions.
Train employees on effective de-escalation tactics so they can handle tense situations calmly and professionally.
Foster an atmosphere of inclusivity by emphasizing diversity & representation not just in marketing materials but also in staffing/upbringing policies.