Front Desk Associate Goals and Objectives Examples
Greet guests with a smile and positive attitude.
Attend to guests' needs promptly and efficiently.
Answer phone calls in a professional manner.
Provide accurate information to guests regarding hotel amenities and services.
Process check-ins and check-outs quickly and accurately.
Maintain a neat and tidy front desk area at all times.
Handle cash and credit transactions accurately.
Multitask effectively during busy periods.
Be knowledgeable about local attractions and events.
Handle guest complaints professionally and diplomatically.
Keep the reservation system up-to-date and accurate.
Follow up with guests after their stay to ensure satisfaction.
Create a welcoming atmosphere for guests.
Respond to email inquiries in a timely manner.
Stay current on hotel policies and procedures.
Contribute to a positive team dynamic.
Upsell hotel amenities and services when appropriate.
Maintain guest confidentiality at all times.
Participate in ongoing training and development programs.
Anticipate guests' needs before they arise.
Keep accurate records of guest interactions and requests.
Provide exceptional service to VIP guests.
Foster positive relationships with frequent guests.
Manage room inventory to maximize occupancy rates.
Collaborate with other departments to ensure smooth operations.
Conduct regular quality checks of guest rooms and public areas.
Recognize and resolve problems before they escalate.
Maintain a calm demeanor during high-pressure situations.
Monitor and respond to online reviews of the hotel.
Assist with group bookings and event planning.
Follow safety protocols and procedures at all times.
Communicate effectively with colleagues and superiors.
Maintain a professional appearance at all times.
Demonstrate flexibility in work schedule as needed.
Promote a positive image of the hotel in the community.
Provide exceptional service to guests with special needs.
Meet or exceed performance metrics related to guest satisfaction.
Assist with marketing and promotional initiatives.
Produce accurate reports on hotel occupancy rates and revenue.
Demonstrate a commitment to continuous improvement.
Develop strong product knowledge of the hotel and its services.
Take ownership of guest complaints until resolution is achieved.
Follow up with guests to ensure their needs have been met.
Attend regular staff meetings and training sessions.
Foster positive relationships with vendors and suppliers.
Keep accurate records of expenses and receipts.
Manage social media accounts for the hotel.
Handle emergency situations calmly and professionally.
Ensure that all necessary supplies are stocked at the front desk.
Provide support to other departments as needed.
Maintain a pleasant tone of voice when speaking to guests.
Be proactive in identifying areas for process improvement.
Demonstrate flexibility in work duties as needed.
Provide guidance and support to new employees as needed.
Work collaboratively with housekeeping staff to ensure guest satisfaction.
Act as a brand ambassador for the hotel.
Demonstrate an understanding of revenue management principles.
Foster positive relationships with local businesses and organizations.
Participate in customer service training programs.
Communicate effectively with guests from diverse backgrounds.
Promote a safe and secure environment for guests and staff.
Demonstrate empathy and concern for guests' well-being.
Be knowledgeable about competitor hotels in the area.
Maintain a positive attitude during challenging situations.
Collaborate with food and beverage staff to provide excellent service to guests.
Maintain a high level of integrity and ethics at all times.
Demonstrate strong time-management skills.
Respond promptly to guest requests for wake-up calls or other amenities.
Follow up with guests who express dissatisfaction with their stay.
Promote the hotel's loyalty program to guests.
Contribute to a positive work culture through effective communication and teamwork.
Demonstrate a commitment to environmental sustainability initiatives.
Keep abreast of industry trends and best practices.
Meet or exceed sales targets related to upselling hotel amenities and services.
Be knowledgeable about emergency procedures in the hotel.
Provide accurate billing information to guests upon check-out.
Foster positive relationships with travel agents and booking platforms.
Manage guest inquiries on social media platforms.
Follow up with guests who leave feedback on review sites.
Maintain accurate records of guest feedback and complaints for management review.