Front Desk Attendant Goals and Objectives Examples
Greet guests promptly and warmly upon arrival.
Check in guests efficiently and accurately.
Provide accurate room information and rates to guests.
Anticipate guest needs and offer assistance proactively.
Handle guest complaints and resolve them promptly and effectively.
Maintain a clean and organized front desk area.
Process payments accurately and efficiently.
Answer phone calls professionally and promptly.
Direct guests to appropriate locations or services within the hotel.
Maintain a working knowledge of local attractions, events, and transportation options.
Monitor and respond to guest reviews on various platforms.
Maintain accurate and up-to-date records of guest information.
Follow all hotel policies and procedures.
Attend regular training sessions to improve skills and knowledge.
Demonstrate excellent communication skills with both guests and team members.
Handle confidential information with discretion.
Record and transmit messages accurately and promptly.
Coordinate with housekeeping staff to ensure rooms are ready for check-in.
Follow safety procedures and protocols at all times.
Identify opportunities to upsell hotel amenities or services to guests.
Accurately process group bookings or reservations.
Monitor inventory levels of office supplies and order as needed.
Provide wake-up call services to guests as requested.
Carry out routine administrative tasks such as filing, data entry, or faxing documents.
Ensure that all guest requests are addressed in a timely manner.
Adhere to all security measures, including verifying guest identification.
Manage the lobby area, including monitoring seating arrangements and maintaining cleanliness.
Assist with luggage storage, handling, or delivery as needed.
Coordinate with other departments such as sales, marketing, or maintenance as required.
Make recommendations for improvement based on customer feedback or trends.
Offer suggestions for local dining, shopping, or entertainment options.
Promote hotel loyalty programs or other promotional offers to guests.
Assist with special requests such as arranging transportation, booking tours, or securing event tickets.
Attend regular team meetings and offer constructive feedback or ideas.
Assist with managing group check-ins, including arranging room assignments and coordinating payment.
Maintain a positive attitude and demeanor even in challenging situations.
Take on additional responsibilities as needed to support the team.
Demonstrate a strong work ethic and commitment to excellence.
Maintain a professional appearance at all times.
Follow all health and safety guidelines to prevent accidents or injuries.
Ensure that guest privacy is respected at all times.
Respond promptly to emergency situations such as fires, medical emergencies, or security incidents.
Manage guest complaints in a calm and diplomatic manner.
Process cancellations or changes to reservations accurately and efficiently.
Monitor phone lines and respond promptly to all incoming calls.
Provide accurate directions or instructions to guests regarding hotel amenities, services, or events.
Coordinate with food and beverage staff to arrange catering for meetings or events.
Assist with maintaining inventory levels of supplies such as toiletries or towels.
Offer assistance with luggage handling or storage as required.
Remain vigilant for any suspicious activity or potential security threats.
Offer suggestions for improving departmental performance or efficiency.
Participate in regular performance evaluations and goal setting sessions.
Demonstrate proficiency in software applications such as Microsoft Office or hotel management systems.
Communicate clearly and effectively in English, both orally and in writing.
Work collaboratively with other departments to ensure guest satisfaction.
Maintain accurate cash balance sheets and complete daily reports as required.
Keep up-to-date with industry trends, news, and best practices.
Support new team members during the onboarding process.
Work independently to complete assigned tasks or projects.
Respond promptly to guest requests for additional amenities or services.
Attend regular training sessions to improve knowledge of hotel operations and procedures.
Monitor the status of rooms to ensure timely availability for check-in.
Offer assistance with transportation arrangements as needed.
Maintain a neat and organized work area to enhance efficiency.
Communicate effectively with guests from diverse cultural backgrounds.
Learn and use appropriate language-specific greetings or phrases as needed.
Demonstrate flexibility by adapting to changing circumstances or priorities.
Take responsibility for resolving any problems or issues encountered on the job.
Remain calm and composed when faced with difficult situations or challenging guests.
Support team members with their tasks or responsibilities when necessary.
Demonstrate an understanding of hotel policies, regulations, and ethics.
Recognize VIP guests and ensure that they are given special attention.
Offer suggestions for streamlining processes or reducing costs.
Participate in community outreach activities or volunteer work as part of the hotel's social responsibility program.
Collaborate with other departments to plan and execute special events or promotions.
Assist with checking out guests efficiently and accurately.
Maintain updated records of guest preferences or special requests.
Offer suggestions for improving the guest experience based on feedback or observations.
Monitor the performance of front desk equipment such as computers, printers, or scanners.
Attend educational seminars, webinars, or conferences to stay informed about industry trends and news.