Front Desk Coordinator Goals and Objectives Examples
Answer all phone calls within three rings.
Greet each guest with a smile and a warm welcome.
Maintain a professional appearance at all times.
Provide accurate and timely information to guests.
Ensure that all paperwork is completed accurately and efficiently.
Maintain an organized and clean front desk area.
Assist with scheduling appointments for guests.
Respond promptly to emails and voicemails.
Follow up with guests to ensure satisfaction.
Handle complaints and issues in a calm and professional manner.
Maintain a positive attitude, even during busy or challenging times.
Ensure that all necessary supplies are stocked at the front desk.
Answer questions about hotel amenities, services, and policies.
Process check-ins and check-outs quickly and efficiently.
Assist with luggage handling and storage.
Keep accurate records of daily transactions and room occupancy.
Help guests with directions or transportation arrangements.
Stay up-to-date on local events and attractions.
Manage cash and credit card transactions accurately.
Provide guests with recommendations for local dining and entertainment options.
Participate in training programs to improve skills and knowledge.
Adhere to all company policies and procedures.
Maintain confidential guest information and data.
Use computer software to complete tasks efficiently.
Collaborate with other departments to ensure seamless operations.
Attend staff meetings and provide input when necessary.
Support team members to maximize performance.
Keep a log of guest requests and follow-up accordingly.
Communicate effectively with guests of different cultural backgrounds.
Handle emergencies calmly and professionally.
Take initiative to solve problems without supervision.
Uphold the hotel's reputation as a high-quality establishment.
Provide exceptional customer service at all times.
Develop relationships with regular guests to enhance their experience.
Monitor and respond to online reviews and feedback.
Maintain knowledge of current room rates and promotions.
Assist with marketing efforts to attract new guests.
Collaborate with housekeeping to ensure rooms are ready for occupancy.
Coordinate with maintenance staff to address guest concerns.
Continuously update knowledge of hotel policies and procedures.
Maintain a high level of accuracy in all tasks.
Demonstrate flexibility by working different shifts as needed.
Keep a positive attitude when dealing with difficult guests.
Use problem-solving skills to resolve issues quickly and effectively.
Uphold ethical business practices at all times.
Maintain a safe and secure environment for guests and staff.
Explain charges and fees to guests clearly and accurately.
Resolve conflicts between guests as needed.
Work well under pressure and meet deadlines.
Take ownership of problems until they are resolved satisfactorily.
Provide training to new team members as needed.
Manage multiple tasks simultaneously without becoming overwhelmed.
Stay up-to-date on industry trends and best practices.
Offer upsells and upgrades to increase revenue.
Handle confidential information with discretion and care.
Attend networking events to promote the hotel's services.
Foster positive relationships with local businesses and organizations.
Maintain composure during high-stress situations.
Demonstrate strong teamwork skills.
Offer suggestions for process improvement and cost savings.
Use active listening skills to understand guest needs and preferences.
Adhere to all health and safety standards.
Encourage guests to leave feedback about their experience.
Respond promptly to guest inquiries via email or phone.
Build rapport with guests to foster long-term loyalty.
Ensure that all necessary forms are completed accurately and on time.
Provide accurate information about billing and payment processes.
Create a welcoming environment for guests of all ages.
Maintain an accurate inventory of supplies and equipment.
Anticipate guests' needs and exceed their expectations.
Use conflict resolution skills to deescalate tense situations.
Attend industry-related workshops and seminars.
Continuously seek feedback from guests and team members.
Manage multiple priorities while meeting quality standards.
Demonstrate exceptional attention to detail.
Follow instructions and procedures accurately.
Handle cash and other financial transactions with care.
Provide timely and accurate reports to management.
Prioritize tasks based on urgency and importance.
Maintain a positive attitude in all circumstances.