Front Desk Representative Goals and Objectives Examples
Greet each guest with a smile and warm welcome.
Answer the phone promptly and professionally.
Update room availability in real-time.
Provide accurate information on room rates and amenities.
Handle guest complaints promptly and efficiently.
Maintain a clean and organized front desk area.
Upsell hotel services and amenities to guests.
Follow proper check-in procedures for guests.
Process guest payments accurately and efficiently.
Conduct daily reconciliation of cash drawer.
Verify and report any suspicious activity to management.
Keep accurate records of all transactions.
Monitor arrival/departure patterns to anticipate staffing needs.
Schedule and confirm guest reservations.
Respond to emails and online inquiries in a timely manner.
Keep accurate inventory of necessary supplies.
Address maintenance issues in guest rooms.
Coordinate with housekeeping staff to ensure room readiness.
Attend all required training sessions.
Keep abreast of local attractions and events for guest recommendations.
Maintain a positive and professional demeanor at all times.
Ensure all guest information is kept confidential.
Assist with luggage retrieval and storage.
Follow established security protocols.
Perform end-of-day closing procedures accurately and efficiently.
Collaborate effectively with other departments.
Handle multiple tasks simultaneously without sacrificing quality.
Follow all company policies and procedures consistently.
Maintain accurate knowledge of emergency procedures.
Provide direction and assistance to guests when needed.
Attend team meetings and contribute ideas for improvement.
Seek out opportunities for personal development and growth.
Encourage positive feedback from guests through surveys or comment cards.
Demonstrate cultural sensitivity and understanding of diverse backgrounds.
Adhere to all health and safety regulations.
Notify management immediately of any notable incidents or concerns.
Develop relationships with frequent guests to enhance their experience.
Address guest requests and complaints in a timely manner.
Actively listen to guests’ feedback and suggestions.
Respond to all guest inquiries with patience and empathy.
Facilitate room changes when necessary.
Maintain discretion and confidentiality at all times.
Keep accurate records of guest preferences and special requests.
Foster a welcoming and inclusive environment for all guests.
Maintain a high standard of cleanliness and appearance.
Follow proper key control procedures.
Monitor and report any unusual activity or suspicious behavior.
Assist with group bookings and events.
Ensure compliance with all relevant regulations, codes, and laws.
Attend to guest needs beyond the front desk as needed.
Demonstrate effective problem-solving skills.
Take ownership of guest issues until they are resolved.
Process requests for wake-up calls promptly and accurately.
Collaborate with housekeeping staff to ensure timely turnaround between guests.
Maintain proper inventory controls for all supplies and equipment.
Keep updated on new technology and software relevant to the position.
Offer assistance with transportation arrangements as needed.
Stay informed of all scheduled maintenance and repairs.
Respond to emergency situations calmly and professionally.
Ensure all guest transactions are processed accurately.
Provide accurate billing information for guests upon check-out.
Demonstrate positive conflict resolution skills.
Maintain strict confidentiality regarding sensitive information about guests.
Offer guidance to guests regarding local restaurants and attractions.
Coordinate with other hotels when necessary to accommodate guest needs.
Collaborate effectively with other departments to enhance the guest experience.
Attend to special requests made by guests, such as dietary restrictions or accessibility needs.
Offer support to colleagues as needed to ensure smooth operations.
Greet guests by name whenever possible.
Remain calm and professional during high-stress situations.
Ensure all guest interactions are recorded and followed up on as needed.
Facilitate room upgrades when available and appropriate.
Demonstrate effective time management skills to ensure efficiency of operations.
Keep informed of all hotel policies and procedures.
Maintain knowledge of local emergency services and protocols.
Offer support and guidance to new colleagues to ensure a smooth transition.
Engage in active listening with guests to better understand their needs.
Communicate effectively with colleagues and guests to maintain a positive workplace culture.
Assist with training new staff members as needed.
Continuously seek out opportunities for professional growth and development.