Front Desk Supervisor Goals and Objectives Examples
Ensure that the front desk staff are punctual and presentable.
Maintain a welcoming and professional environment at the front desk.
Monitor the flow of guests in and out of the hotel.
Ensure that all guest inquiries are handled promptly and efficiently.
Ensure that all guest complaints are resolved to their satisfaction.
Ensure that all front desk procedures are followed by staff members.
Keep up-to-date with any changes in hotel policies and procedures.
Train new front desk staff members in all required procedures.
Schedule front desk staff members for optimal coverage during peak hours.
Monitor and maintain inventory of office supplies for the front desk.
Develop and implement strategies to increase occupancy and revenue.
Attend regular meetings with other department heads to discuss hotel operations.
Set goals and objectives for the front desk team on a regular basis.
Create and maintain a positive working environment for front desk staff members.
Conduct performance reviews for all front desk staff members as needed.
Provide coaching and mentoring to front desk staff members as needed.
Work with housekeeping to ensure that hotel rooms meet guest expectations.
Collaborate with sales and marketing teams to develop promotional campaigns.
Coordinate with maintenance and engineering teams to ensure that facilities are well-maintained.
Maintain accurate logs of front desk activity, including guest check-ins and check-outs.
Assist guests with arranging transportation or making restaurant reservations.
Ensure that all guest requests are fulfilled in a timely manner.
Manage the billing and payment process for all guest reservations.
Handle cash transactions and make change as needed.
Maintain accurate accounts of all transactions at the front desk.
Develop and maintain positive relationships with local businesses and community leaders.
Participate in community events to promote the hotel brand.
Stay up-to-date with trends in the hospitality industry.
Continuously improve the quality of front desk services.
Monitor the performance of third-party booking websites and take action as needed.
Communicate with guests before arrival to ensure that all needs are met.
Ensure that all guests receive a warm welcome upon arrival at the hotel.
Manage the storage and retrieval of guest luggage as needed.
Maintain knowledge of local attractions and amenities to provide recommendations to guests.
Promote upgrades and additional services to guests when appropriate.
Work with catering and banquet staff to coordinate events held at the hotel.
Develop and maintain relationships with travel agents and group booking contacts.
Respond promptly to emergency situations and follow established protocols.
Ensure that all safety and security procedures are followed at the front desk.
Monitor the effectiveness of marketing campaigns and adjust as needed.
Evaluate customer satisfaction levels and implement changes to improve service.
Manage the front desk budget to ensure that expenses are within established guidelines.
Develop and maintain a schedule of upcoming events and activities in the area.
Participate in regular training sessions to keep up-to-date on procedures and policies.
Collaborate with HR to recruit, hire, and train new front desk staff members.
Plan and coordinate staff meetings to discuss updates and strategies.
Attend conferences and trade shows to represent the hotel brand.
Develop partnerships with local businesses to offer discounts or promotions to hotel guests.
Monitor social media channels for mentions of the hotel brand and respond appropriately.
Manage the reception area to ensure cleanliness and organization.
Maintain a high level of accuracy when managing guest reservations and billing.
Assist guests with printing, faxing, or copying documents as needed.
Create informational packets for guests about local attractions, restaurants, and events.
Track occupancy rates and implement strategies to increase occupancy during low seasons.
Ensure that all front desk software and equipment is functioning correctly.
Communicate with hotel managers about any issues or concerns related to front desk operations.
Develop and maintain relationships with vendors who provide services to the hotel.
Keep track of guest preferences and requests to personalize their experience during future visits.
Maintain a clean and organized working area at the front desk.
Ensure that all staff members are trained on emergency procedures, such as fire drills.
Provide guidance and support to guests who require special accommodations, such as wheelchair accessibility.
Monitor and maintain inventory of hotel amenities, such as toiletries and towels.
Coordinate with maintenance staff to ensure that room keys are programmed correctly.
Schedule regular cleaning and maintenance of the front desk area.
Provide regular feedback to other department heads about front desk performance.
Respond quickly and efficiently to guest complaints or concerns.
Keep up-to-date on local events and festivals to provide recommendations to guests.
Manage third-party billing for corporate clients or travel agencies.
Work with other departments to create packages or promotions that include front desk services.
Ensure that all front desk staff members are trained in customer service best practices.
Create a welcoming atmosphere by decorating the front desk area for holidays or special events.
Provide translation services for guests who do not speak the local language.
Monitor the effectiveness of loyalty programs and adjust as needed.
Handle incoming calls and direct them to the appropriate department or staff member.
Develop relationships with repeat guests to encourage future bookings.
Manage reservations made through online platforms, such as Expedia or Booking.com.
Ensure that guest privacy is maintained at all times.
Train staff members to handle difficult or irate customers in a professional manner.
Encourage staff members to offer personalized service that makes guests feel valued.
Ensure that all front desk staff members have a thorough understanding of hotel policies and procedures.