Front Office Coordinator Goals and Objectives Examples
Attend all team meetings and training sessions to stay current on office policies and procedures.
Ensure the front office runs smoothly and efficiently.
Greet patients with a friendly and professional attitude.
Ensure patient data is entered accurately into electronic medical records.
Verify and maintain patient insurance information.
Answer phone calls in a timely and courteous manner.
Schedule appointments for patients appropriately.
Ensure waiting area is clean and organized.
Follow up with patients who have missed or cancelled appointments.
Train new staff members on front office protocols.
Maintain inventory of office supplies and place orders as needed.
Process incoming and outgoing mail and packages.
Handle patient complaints and concerns with empathy and professionalism.
Monitor patient satisfaction surveys and make improvements as necessary.
Assist with billing and coding tasks.
Ensure compliance with HIPAA regulations.
Keep the office calendar up to date with important events.
Maintain a professional appearance at all times.
Provide administrative support to medical staff as needed.
Develop and implement standard operating procedures for the front office.
Conduct regular audits of patient files to ensure accuracy and completeness.
Manage petty cash and reimbursements for staff expenses.
Coordinate with outside vendors such as IT support or cleaning services.
Compile reports on front office performance metrics such as wait time, patient satisfaction, and appointment scheduling accuracy.
Participate in quality improvement initiatives to improve patient care and customer service.
Create and distribute communications to patients via email or social media channels.
Facilitate communication between patients and medical staff as needed.
Update patient education materials as appropriate.
Participate in community outreach events to promote the practice.
Collaborate with other departments within the organization to achieve common goals.
Provide coverage for other administrative staff members when needed.
Take on additional responsibilities as assigned by management.
Keep track of office expenses and report to management regularly.
Attend networking events to build relationships with other professionals in the industry.
Develop and deliver training programs for front office staff.
Monitor and respond to online reviews and comments about the practice.
Ensure compliance with OSHA regulations.
Conduct performance evaluations for front office staff members.
Monitor staff performance and provide coaching or discipline as needed.
Manage time off requests and vacation schedules for front office staff.
Facilitate team-building activities to promote a positive work environment.
Evaluate and recommend changes to office equipment and technology as needed.
Coordinate patient referrals to other medical providers as needed.
Communicate with insurance companies on behalf of patients as needed.
Cross-train front office staff members to increase their skills and improve coverage during peak times.
Maintain confidentiality of patient information at all times.
Contribute to marketing efforts to attract new patients to the practice.
Conduct research on best practices in front office management and implement improvements as appropriate.
Improve office efficiency by streamlining processes and eliminating waste.
Maintain accurate records of office activities and expenses.
Coordinate and participate in community events such as health fairs or seminars.
Mentor new employees and provide guidance on office procedures and protocols.
Implement strategies to reduce patient wait times and increase appointment availability.
Monitor payroll records for front office staff members and ensure accuracy.
Collaborate with medical staff to ensure continuity of care for patients.
Seek out opportunities for professional development and continued education.
Develop and maintain positive relationships with vendors and service providers.
Ensure accurate billing for services provided by the practice.
Participate in disaster preparedness planning for the office.
Create and maintain an office manual with standard procedures and policies.
Coordinate staff meetings to ensure clear communication and alignment on goals.
Develop and maintain a positive relationship with patients and their families.
Monitor patient records for accuracy and completeness.
Keep track of office equipment and ensure it is maintained and repaired as needed.
Respond to medical emergencies in the office as needed.
Collaborate with IT support to ensure technology systems are functioning properly.
Ensure compliance with all state and federal regulations related to the practice.
Develop and implement strategies to reduce no-shows and cancellations.
Provide guidance to patients on insurance coverage and payment options.
Conduct regular audits of patient accounts to ensure accuracy.
Oversee the implementation of new software or systems in the front office.
Attend industry conferences to stay updated on best practices and trends.
Develop marketing materials such as brochures or flyers for the practice.
Provide guidance to patients on how to access medical services outside of office hours.
Implement strategies to improve patient satisfaction with the front office experience.
Monitor office metrics such as revenue, expenses, and patient volume.
Collaborate with human resources on recruitment and retention strategies for front office staff.
Develop and maintain positive relationships with other healthcare providers in the community.
Ensure compliance with anti-discrimination laws and policies.
Foster a culture of continuous improvement and excellence in the front office.