Front Office Supervisor Goals and Objectives Examples
Ensure that all front desk operations run smoothly.
Manage all aspects of guest services.
Provide excellent customer service to all guests.
Train and develop front desk staff.
Facilitate the check-in and checkout process for guests.
Ensure that all guest complaints are resolved in a timely manner.
Maintain a professional appearance and attitude at all times.
Meet or exceed occupancy and revenue goals.
Monitor and manage room inventory to ensure maximum occupancy.
Implement policies and procedures to control room rates and inventory.
Manage room reservations effectively.
Work with sales team to meet group sales goals.
Conduct regular audits to ensure accuracy of guest accounts.
Ensure that all billing is accurate and timely.
Maintain an up-to-date knowledge of hotel amenities, services, and policies.
Respond promptly to requests from guests and other departments.
Collaborate with other departments to ensure guest satisfaction.
Provide support for other areas of the hotel as needed.
Build positive relationships with repeat guests.
Encourage feedback from guests and implement changes accordingly.
Respond to emergencies and safety issues quickly and efficiently.
Ensure that all safety measures are in place and adhered to.
Monitor employee performance and provide coaching and feedback as needed.
Foster a positive work environment through effective leadership.
Develop staff schedules that meet the needs of the business.
Ensure that employees are punctual and adhere to dress code policies.
Conduct regular training sessions for front desk staff.
Provide opportunities for employee growth and development.
Manage staff time off requests effectively.
Encourage teamwork among staff members.
Establish clear expectations for employee performance.
Reward outstanding employee performance and productivity.
Communicate effectively with employees at all levels.
Foster open communication among staff members.
Attend regular meetings with other department heads to coordinate activities.
Act as a liaison between guests and management when necessary.
Participate in budget planning for the front office department.
Develop cost saving strategies where possible.
Monitor cash handling procedures to minimize loss or errors.
Ensure compliance with all company policies and legal requirements.
Maintain confidentiality regarding guest information and company data.
Conduct regular employee evaluations and produce reports on performance trends.
Help develop marketing strategies to attract new business.
Monitor competitor activity and implement changes accordingly.
Assist with organizing special events and promotions.
Ensure that the front desk area is always clean and inviting.
Maintain adequate supplies of office materials and equipment.
Develop a system for tracking lost items or belongings left behind by guests.
Coordinate with housekeeping staff to ensure rooms are clean and ready for occupancy.
Review guest feedback on third-party websites and respond appropriately.
Manage online review sites to maintain positive ratings and reviews.
Monitor social media channels for any issues related to the hotel or guests.
Consistently maintain good attendance record.
Meet deadlines for assigned tasks.
Attend training sessions or seminars to improve knowledge or skills.
Take initiative when needed.
Demonstrate adaptability in changing situations.
Show respect towards colleagues, superiors, subordinates, guests, vendors, contractors etc.
Seek clarification when instructions are unclear.
Be proactive in identifying problems before they escalate into larger issues.
Maintain a positive attitude even under difficult circumstances.
Continuously look for ways to increase efficiency or reduce costs.
Strive to exceed guest expectations.
Create rapport with guests.
Anticipate guest needs before they are expressed.
Treat every guest as an individual while providing personalized service.
Display empathy towards guests who may be experiencing difficulties.
Demonstrate excellent telephone etiquette when answering calls or making calls.
Use discretion while disclosing information about guests or the hotel.
Adhere to confidentiality policy regarding company information.
Refrain from discussing sensitive issues related to the hotel or colleagues outside of work.
Avoid negative talk about colleagues, superiors, or subordinates at work.
Lead by example in terms of punctuality, productivity, professionalism, etc.
Recommended upgrades to technology that help streamline operations will be researched.
Coordinating workflow between staff so that no one is overwhelmed.
Manage food & beverage operations in conjunction with the restaurant manager.
Organize data entry and maintenance of order system.
Ensure financing codes are billed correctly.
Assist in negotiations of contracts with vendors.
Checking room availability at the start of each day.