General Service Technician Goals and Objectives Examples
Complete all assigned tasks in a timely manner.
Maintain a positive and professional attitude with coworkers and customers.
Keep work area clean and organized.
Follow safety procedures at all times.
Meet or exceed productivity targets.
Troubleshoot and repair equipment accurately and efficiently.
Communicate effectively with customers regarding repairs and maintenance needs.
Manage inventory levels to ensure all necessary parts are available when needed.
Assist with new equipment installations and setup.
Continuously learn about new products and technologies in the industry.
Attend training sessions to improve skills and knowledge base.
Maintain accurate records of work performed.
Identify areas for process improvement and share suggestions with management.
Work collaboratively with other technicians and departments, as needed.
Provide excellent customer service at all times.
Respond to service calls promptly and professionally.
Perform preventative maintenance on equipment according to schedule.
Remain up-to-date on industry standards, regulations, and best practices.
Keep up-to-date on all required certifications and licenses.
Ensure that all equipment is properly calibrated and functioning correctly.
Troubleshoot issues remotely as necessary.
Stay abreast of current trends and techniques in the field.
Collaborate with other departments to improve overall operations and efficiency.
Provide regular updates to management on status of work orders.
Update service manuals as needed to reflect changing procedures or protocols.
Develop and implement preventative maintenance plans for equipment in conjunction with engineering staff.
Train new technicians on company policies and procedures.
Conduct routine inspections of equipment to identify potential problems before they occur.
Make recommendations for upgrades or modifications to existing equipment, as needed.
Ensure that all documentation related to equipment repairs is accurate and complete.
Provide clear and concise instructions to customers on how to operate equipment correctly.
Respond to emergency service calls in a timely and efficient manner.
Keep up-to-date on advances in diagnostic tools and technology.
Communicate effectively with manufacturers and vendors regarding technical issues or equipment failures.
Attend trade shows and conferences to stay up-to-date on industry trends and innovations.
Consistently demonstrate a strong work ethic and commitment to quality.
Actively participate in safety meetings and discussions.
Develop and maintain strong relationships with customers built on trust and mutual respect.
Strive for perfection in all tasks performed, no matter how small or large.
Actively seek out new opportunities for process improvement or cost savings.
Foster teamwork and collaboration among fellow technicians and employees.
Demonstrate a willingness to take on new challenges or responsibilities as needed.
Routinely share knowledge and expertise with colleagues to improve overall team proficiency.
Show flexibility in adapting to changing work schedules or priorities.
Consistently meet or exceed performance metrics established by management.
Provide feedback to management on ways to improve processes or procedures.
Develop strong working relationships with vendors and suppliers to ensure timely delivery of parts and supplies.
Participate in ongoing training programs to remain up-to-date on changes in equipment technology or best practices in the industry.
Strive for continuous improvement in all aspects of job performance.
Attend safety training sessions to improve knowledge of safe working practices.
Manage time effectively to complete all assignments within deadline constraints.
Exhibit strong problem-solving skills to troubleshoot complex technical issues.
Communicate clearly and concisely with customers regarding repair status or future maintenance needs.
Provide exceptional customer service by exceeding customer expectations whenever possible.
Use critical thinking skills to evaluate equipment failure causes and recommend appropriate solutions.
Evaluate the effectiveness of current processes or procedures and recommend changes as needed to increase efficiency or reduce costs.
Foster a culture of safety throughout the organization by leading by example and regularly promoting safe behaviors among colleagues.
Demonstrate personal accountability by taking ownership of mistakes or errors and actively seeking ways to prevent them from happening again in the future.
Exhibit strong interpersonal skills when interacting with colleagues, customers, or vendors/suppliers.
Regularly attend training sessions or webinars to stay up-to-date on advancements in equipment technology or industry best practices.
Ensure that all equipment under your care is working properly, regardless of age or complexity.
Proactively identify potential issues before they become significant problems requiring costly repairs or replacements.
Utilize diagnostic software, hand tools, and other resources effectively to conduct thorough equipment evaluations.
Maintain routine communication with management regarding progress on repair orders, any delays incurred, or additional parts that may be needed.
Promote a culture of process improvement by actively seeking out inefficiencies impacting productivity, profitability, or customer service.