Golf Cart Attendant Goals and Objectives Examples
Demonstrate safe operation of golf carts.
Keep golf carts clean and well-maintained.
Greet customers in a professional and friendly manner.
Provide customers with carts quickly and efficiently.
Ensure that carts are in good condition before giving them to customers.
Answer customer questions about golf course rules and etiquette.
Assist customers with loading and unloading clubs and bags from the cart.
Maintain an accurate inventory of available carts.
Manage cart reservations and ensure availability for tee times.
Spot-check carts throughout the day to ensure they are functioning properly.
Load and unload carts from trailers for transportation.
Follow established procedures for charging and maintaining carts.
Keep charging station organized and clean.
Transport golfers to and from the parking lot or clubhouse.
Keep golf course pathways clear of debris and obstacles.
Maintain a positive attitude and demeanor with all customers.
Uphold the standards of dress and grooming as required by the golf course.
Provide exceptional customer service at all times.
Ensure that all necessary supplies, such as scorecards and pencils, are stocked in each cart.
Maintain proper tire pressure and check for tire wear on carts.
Report any damage or repair needs on carts to management promptly.
Operate carts safely in varying weather conditions.
Use caution when driving on wet or slippery surfaces.
Familiarize yourself with the layout of the course to provide directions to customers.
Keep golf bags organized in carts to prevent damage to clubs.
Monitor customer behavior on the course and report any rule violations to management.
Maintain a clean and organized work area.
Attend training sessions to learn new skills or procedures related to your job.
Develop strategies for improving efficiency in your duties as a golf cart attendant.
Respond to customer complaints or concerns in a professional and effective manner.
Demonstrate an understanding of golf course etiquette and rules.
Follow all safety procedures when operating carts or using equipment.
Communicate effectively with management and other employees.
Report any safety hazards or problems to management immediately.
Use proper lifting techniques when loading and unloading carts.
Demonstrate flexibility and adaptability in your work schedule.
Meet all established deadlines for completing tasks.
Maintain a high level of physical fitness to handle the demands of the job.
Provide exceptional service to customers with disabilities or special needs.
Follow established cash handling procedures when accepting payment for cart rentals.
Keep accurate records of daily transactions and rental agreements.
Operate carts in a manner that minimizes damage to the turf and golf course.
Follow established hazardous waste disposal procedures.
Work effectively with limited supervision.
Provide training to new hires as needed.
Demonstrate attention to detail when cleaning carts or performing maintenance tasks.
Take appropriate action to address customer complaints or issues with carts.
Build and maintain positive relationships with regular customers.
Continuously seek ways to improve the customer experience.
Participate in team meetings or events related to your job.
Adhere to all company policies and procedures.
Maintain a professional appearance at all times.
Use time management skills to prioritize tasks throughout the day.
Continuously improve your knowledge of golf course operations and services.
Provide suggestions for improving the efficiency of the cart rental process.
Manage the usage of the carts to optimize life for the vehicle by monitoring it regularly.
Assist with any other duties as assigned by management.
Maintain the cleanliness of the golf course and report any irregularities to management.
Build and maintain positive relationships with guests, customers, and fellow employees.
Collaborate with other departments to ensure smooth operations throughout the facility.
Take responsibility for the security and safety of the carts and its belongings to prevent theft or damage.
Demonstrate an ability to get along with people from a variety of backgrounds.
Stay informed about the golf course’s general information, history, products, and services, as well as local events in the area.
Perform preventative maintenance on carts to extend their lifespan.
Maintain a clean work environment, free from clutter, debris, or potential hazards.
Keep an accurate count of all carts received and dispatched during your shift.
Ensure that adequate communication is maintained between all cart attendants regarding inventory, repairs, maintenance jobs or customer complaints.
Actively participate in training sessions or workshops aimed at improving your skills or knowledge about the job.
Always maintain a neat appearance when interacting with guests or customers.
Be receptive to feedback or suggestions from management regarding procedures or policies.
Actively encourage guests to use the carts for efficient and convenient transportation around the golf course.
Demonstrate an ability to multitask effectively during peak-hour periods.
Continuously strive to improve customer satisfaction ratings by providing exceptional service.
Actively seek out ways to streamline processes, reduce costs or increase efficiency in your daily operations.
Use your discretion and judgment when handling sensitive situations involving customers or fellow employees.
Demonstrate a strong sense of honesty and integrity when dealing with cash or customer information.
Attend meetings, conferences or trade shows related to the golf industry to keep abreast of new technology or products.
Provide recommendations to management regarding the replacement or purchase of new carts or equipment as necessary.