Greeter Goals and Objectives Examples
Greet all guests with a warm and friendly welcome.
Be knowledgeable about the facility and its amenities.
Respond to guest inquiries promptly and accurately.
Maintain a clean and organized work area.
Offer assistance to guests who appear lost or confused.
Provide directions to various locations within the facility.
Manage guest flow to ensure a smooth check-in process.
Monitor wait times and update guests on expected wait times.
Assist guests with luggage or other belongings.
Place signage to direct guests to their desired location.
Keep track of guest requests and follow up with appropriate action.
Provide information on events happening within the facility.
Create a welcoming atmosphere by displaying positive body language.
Smile genuinely at every guest.
Actively engage with guests and show genuine interest in their needs.
Speak clearly, concisely, and professionally at all times.
Use appropriate language when communicating with guests from different cultures.
Answer phone calls promptly and professionally.
Respond to emails in a timely manner.
Display a professional appearance and wear uniform or dress code appropriately.
Attend regular training sessions to improve job performance.
Adhere to company policies and procedures at all times.
Maintain confidentiality of guest information.
Stay up-to-date with current promotions and deals offered by the facility.
Upsell additional services or amenities to guests when appropriate.
Collaborate with other departments to ensure guest satisfaction.
Handle guest complaints professionally and resolve issues in a timely manner.
Maintain a positive attitude even during difficult situations.
Show empathy towards guests to build rapport and trust.
Foster a culture of teamwork and collaboration within the department.
Conduct oneself in an ethical and professional manner at all times.
Strive to exceed guest expectations whenever possible.
Demonstrate a strong work ethic and dependability.
Display initiative by identifying areas for improvement and suggesting solutions.
Be flexible and adaptable to changing work conditions.
Provide feedback to management on ways to improve guest experience.
Follow safety protocols to ensure the safety of guests and other employees.
Perform regular inspections of equipment and report any malfunctions.
Keep records of guest visits and relevant information for future reference.
Check identification of guests when necessary to ensure safety.
Work collaboratively with security personnel to maintain a safe environment.
Attend departmental meetings to stay informed on new policies and procedures.
Maintain a positive relationship with vendors and contractors.
Assist in training new employees as needed.
Attend networking events to increase knowledge of the industry.
Offer suggestions for improvements to the physical space or decor of the facility.
Keep track of inventory such as brochures, pamphlets, or flyers.
Ensure that all promotional materials are up-to-date and have not expired.
Act as an ambassador for the facility and promote it positively in the community.
Create a welcoming atmosphere by displaying appropriate music or artwork.
Monitor social media channels for guest feedback and respond appropriately.
Assist in organizing special events or parties hosted at the facility.
Create and distribute welcome kits or gift bags to guests upon arrival.
Use technology such as tablets or iPads to assist guests in checking in or making reservations.
Collect data on guest preferences and use it to personalize their experience.
Collaborate with marketing department to develop promotional materials or campaigns.
Research competitors and stay informed on industry trends.
Foster relationships with local businesses to increase outreach efforts.
Attend trade shows or conferences related to the hospitality industry.
Develop creative ways to surprise and delight guests during their visit.
Offer suggestions for improving the guest experience based on feedback.
Work with housekeeping to ensure clean and tidy spaces for guests.
Work with maintenance department to report any issues and make repairs as needed.
Attend company-sponsored events or activities to promote team building and camaraderie.
Document any incidents or accidents involving guests, and report them to management immediately.
Ensure that all guests receive a proper send-off upon departure.
Continuously strive to improve customer service skills.
Maintain a positive attitude even in situations of high stress or pressure.
Show empathy towards upset or frustrated guests, and work to resolve their issues.
Follow through on commitments made to guests.
Display a genuine interest in the well-being of each guest.
Anticipate guest needs before they ask for assistance.
Personalize the guest experience by using their name whenever possible.
Use active listening skills to understand the needs and concerns of guests.
Inquire about the purpose of their visit and offer recommendations accordingly.
Respond to guest inquiries via social media channels in a timely and professional manner.
Offer personalized recommendations for dining, shopping, or entertainment options in the area.
Make arrangements for transportation services as requested by guests.
Take ownership of problems and work towards finding solutions rather than placing blame.
Go above and beyond to create a memorable experience for each guest.