Hostess Goals and Objectives Examples
Greet guests with a warm smile and welcoming attitude.
Quickly and efficiently seat guests.
Ensure menus are clean and presentable.
Take accurate food and drink orders.
Make menu recommendations to guests.
Serve food and drinks in a timely manner.
Check on guests throughout their meal.
Clear dishes and empty glasses promptly.
Upsell appetizers, desserts, and drinks.
Handle cash, credit cards, and other payment methods accurately.
Keep the hostess stand organized and free of clutter.
Manage wait times effectively.
Follow seating charts and reservations accurately.
Answer phone calls and take reservations.
Assist with bussing tables during busy shifts.
Maintain a clean and organized dining area.
Help train new hostesses as needed.
Attend team meetings and training sessions.
Resolve customer complaints in a professional manner.
Collaborate with servers, kitchen staff, and managers to ensure smooth service.
Keep track of daily specials and promotions.
Stay up to date on restaurant policies and procedures.
Build positive relationships with regular customers.
Continuously work to improve service skills.
Offer coat check services during colder months.
Communicate effectively with team members and guests.
Keep track of inventory for front-end supplies (e.g., menus, coasters).
Ensure guests have a pleasant experience from start to finish.
Stay knowledgeable about local events and attractions to inform guests.
Monitor guest satisfaction using feedback tools (e.g., surveys).
Assist with managing waitlists during peak hours.
Create a friendly atmosphere for guests waiting for a table.
Provide accurate information about wait times to guests.
Anticipate guests' needs before they ask.
Maintain a professional appearance at all times.
Create a welcoming environment for guests with disabilities or special needs.
Stay calm and composed in high-pressure situations.
Multi-task efficiently during busy shifts.
Follow proper hygiene and sanitation standards.
Monitor the cleanliness of restrooms and notify staff if attention is needed.
Stay knowledgeable about food allergies and dietary restrictions.
Make appropriate recommendations to guests with these restrictions.
Handle guest refunds or compensation as necessary.
Maintain open communication with kitchen staff to ensure accurate orders.
Ensure all tables are set with appropriate silverware, glasses, and condiments.
Build rapport with guests to ensure their return business.
Provide guidance and support to new team members as needed.
Keep track of high-priority reservations and special events.
Handle large parties and events with ease.
Assist with coordinating private dining events.
Communicate any inventory or supply needs to management.
Deliver accurate bills to guests for payment.
Help develop and implement guest service policies and procedures.
Provide recommendations for menu updates or changes based on guest feedback.
Respond promptly to guest inquiries or concerns via email or social media.
Collect guest information for marketing purposes (e.g., email addresses).
Attend networking events to promote the restaurant and build contacts.
Stay up-to-date on industry trends and best practices.
Take initiative to improve the overall guest experience.
Create a positive work environment through teamwork and collaboration.
Work efficiently during slow periods by completing side tasks (e.g., cleaning, organizing).
Collaborate with other departments (e.g., catering) as needed.
Ensure menus are regularly updated and corrected.
Take care to handle confidential information (e.g., credit card details) properly.
Provide guests with a personalized experience by remembering their preferences.
Help develop and implement protocols for handling emergencies (e.g., fire, medical).
Stay organized by keeping track of reservations and guest information.
Stay knowledgeable about wine, beer, and cocktail offerings.
Assist with pouring wine or mixing cocktails if necessary.
Handle delivery orders accurately and efficiently.
Ensure adequate staffing levels are maintained during busy periods.
Work with management to create training materials for new staff members.
Keep the front desk area clean and well-maintained.
Assist with marketing initiatives (e.g., social media posts, email campaigns).
Continuously work on improving communication skills.
Ensure a safe environment for guests and staff at all times.
Maintain accurate records of guest inquiries, complaints, and feedback.
Strive to exceed guest expectations in every interaction.
Provide appropriate recommendations for local attractions and events.
Encourage guests to leave reviews on popular review sites (e.g., Yelp).