Housekeeper Goals and Objectives Examples
Maintain a pristine and organized environment for guests.
Ensure that all cleaning and stocking supplies are always available.
Vacuum and dust guest rooms and common areas daily.
Clean bathrooms and replenish toiletries as needed.
Follow established cleaning procedures to ensure consistency and quality.
Use appropriate cleaning solutions for each surface/type of dirt.
Report any maintenance issues or damage to management immediately.
Dust, sweep, mop and polish floors in all areas of the facility.
Ensure that all linens are clean, fresh, and neatly folded.
Restock guest room amenities such as coffee and tea on a daily basis.
Carry out deep-cleaning tasks as assigned by the supervisor.
Keep all equipment clean, well maintained, and stored properly.
Ensure that all trash is removed from guest rooms and disposed of correctly.
Follow all safety protocols when using cleaning chemicals or equipment.
Maintain a high level of confidentiality regarding guest information.
Show attention to detail when cleaning hard-to-reach areas like baseboards and corners.
Regularly check for damage to furniture and fixtures and report any issues to management.
Assist in laundry duties when required, including washing, drying, folding, and ironing towels and linens.
Understand different types of fabrics and how to care for them during laundering.
Adhere to all scheduling requirements, including being on time and completing shifts fully.
Work collaboratively with other members of the housekeeping team to ensure timely completion of tasks.
Restock cleaning carts with new supplies at the end of each day's shift.
Keep inventory of cleaning supplies and equipment.
Show initiative in identifying areas that require increased attention to cleanliness.
Abide by company policies and procedures at all times.
Respect guest privacy and do not touch personal items unless asked to do so.
Attend all training sessions and meetings as directed by management.
Familiarize yourself with the hotel layout and be able to provide directions to guests when needed.
Maintain a professional appearance and demeanor at all times.
Ensure that hallways, stairways, and elevators are kept clean and tidy.
Have a flexible schedule and be willing to work weekends or holidays as required.
Be aware of environmental sustainability initiatives and take steps to reduce waste and conserve energy.
Report any concerns about guest behavior or activities immediately to management.
Adhere to strict confidentiality regarding hotel policies and procedures.
Use proper ergonomics to avoid injury when lifting heavy objects or equipment.
Participate in regular performance reviews with supervisors.
Demonstrate a high level of discretion and integrity when handling lost and found items.
Follow strict security protocols to ensure guest safety.
Attend to special requests from guests as directed by management.
Use your initiative to help improve the guest experience through better cleaning practices.
Ensure that all areas under your responsibility are adequately stocked with cleaning supplies.
Follow appropriate dress code requirements while on duty.
Complete assigned tasks in a timely manner.
Ensure that all cleaning equipment is safely stored away from guests' reach.
Understand the importance of punctuality in hospitality industry and always arrive on time for shifts.
Be proactive in anticipating guest needs and providing thoughtful assistance as needed.
Keep up-to-date with new cleaning techniques, products, technologies, and trends.
Actively seek feedback from guests and coworkers to identify areas for improvement.
Maintain a positive attitude, even in challenging situations or under pressure.
Provide excellent customer service through friendly interactions with guests.
Handle all guest complaints in a professional manner and escalate them to the supervisor if necessary.
Uphold the highest level of cleanliness and hygiene standards in all areas.
Respect cultural and religious differences when cleaning guests' rooms.
Develop a strong understanding of hotel policies and procedures.
Understand the importance of confidentiality when handling sensitive information.
Be prepared to handle emergencies and follow emergency protocols as directed by management.
Communicate effectively with other departments to ensure smooth operation of the hotel.
Take ownership of daily tasks and responsibilities.
Demonstrate commitment to maintaining high levels of guest satisfaction.
Support the team in achieving departmental goals and objectives.
Actively participate in training sessions and share knowledge with other team members as needed.
Be attentive to detail when setting up meeting rooms or event spaces.
Maintain adequate inventory of all cleaning supplies at all times.
Actively seek opportunities for professional development and growth within the organization.
Foster positive relationships with coworkers and superiors.
Always be courteous and respectful towards guests and coworkers.
Notify management immediately if there are any issues that may impact the quality of service provided to guests.
Work efficiently to ensure that all assigned cleaning duties are completed within the given time frame.
Adhere to hotel safety regulations and procedures at all times.
Make recommendations to your supervisor for improvements in cleaning procedures or equipment usage.
Show initiative in identifying potential hazards or dangerous situations and report to management immediately.
Keep up-to-date with current trends in the hospitality industry.
Ensure that cleaning supplies and equipment are stored safely, securely and out of reach of children.
Be flexible and adaptable to changing demands within the hotel environment.
Assist with the organization of storage facilities to ensure efficient use of space and easy access to supplies.
Collaborate with other departments to achieve common goals.
Respond promptly to requests from guests or colleagues.
Maintain high standards of cleanliness and presentation at all times.
Provide a warm and welcoming atmosphere for guests by ensuring that rooms and common areas are clean, comfortable, and inviting.
Take ownership of any mistakes or errors, and work proactively to troubleshoot and resolve them.