Information Technology Technician Goals and Objectives Examples
Provide technical support to end-users.
Troubleshoot hardware and software issues.
Manage and maintain computer systems and networks.
Install software and hardware upgrades.
Monitor system performance and make recommendations for improvements.
Respond promptly to tickets and queries from end-users.
Provide training and support to end-users.
Maintain accurate documentation of IT procedures and processes.
Ensure the security of data and systems.
Assist in the development and implementation of IT policies and procedures.
Work effectively as part of a team to achieve IT goals.
Stay up-to-date with emerging technologies.
Ensure compliance with industry standards and regulations.
Conduct regular backups and disaster recovery tests.
Create and manage user accounts and permissions.
Provide support for remote users.
Troubleshoot printers, scanners, and other peripherals.
Collaborate with vendors to resolve issues and obtain necessary resources.
Test software applications for compatibility with existing systems.
Configure network devices such as routers and switches.
Analyze system logs and proactively identify potential issues.
Provide technical support during meetings and events.
Maintain inventory of hardware and software assets.
Create and enforce password policies.
Monitor internet usage and block unauthorized access.
Diagnose network connectivity problems.
Evaluate third-party software solutions for functionality and compatibility.
Perform routine maintenance on IT equipment.
Provide support for email setup and configuration.
Create documentation for common IT procedures and protocols.
Design, implement, and maintain backup and restore procedures.
Develop custom software solutions to meet business needs.
Ensure compliance with data protection laws and regulations.
Provide remote support using remote desktop tools such as RDP or VNC.
Keep the helpdesk updated with the status of all assigned tickets.
Run virus scans on systems regularly.
Manage Active Directory.
Develop and maintain disaster recovery plans.
Implement new technology solutions to improve efficiency.
Create and maintain reports on system usage.
Monitor server uptime.
Resolve DNS issues.
Implement network security protocols.
Maintain an inventory of hardware, software, licenses, warranties, etc.
Perform server backups regularly.
Analyze system logs daily.
Investigate server crashes.
Monitor system performance.
Configure firewalls and other security systems.
Track service requests via document management software.
Update anti-virus definitions regularly.
Manage network infrastructure.
Configure virtual machines.
Implement cloud-based services.
Create complex reports on system usage data.
Monitor traffic flow.
Perform testing of new hardware/software updates.
Document all system upgrades, changes, etc.
Provide detailed reporting on system health.
Plan and manage projects related to IT infrastructure.
Oversee the installation of new hardware/software.
Develop and maintain budgets for IT-related expenses.
Track vendor performance/SLAs.
Maintain a knowledge base for IT-related issues.
Perform various database administration duties.
Manage system security certificates.
Ensure adherence to company policies regarding use of technology.
Review audit logs regularly.
Report all security incidents to department manager immediately.
Monitor network traffic for anomalies.
Implement intrusion detection systems (IDS).
Participate in 24x7 operational support rotation schedule.
Create training materials for end-users.
Ensure that systems are patched up-to-date with latest patches/hotfixes/etc.
Coordinate with third-party vendors for resolution of issues that exceed in-house capabilities.
Perform regular system audits for security vulnerabilities.
Maintain patch management systems.
Ensure compliance with business continuity/disaster recovery plans.
Provide leadership, guidance, and direction to junior technicians when needed.
Maintain a positive attitude when dealing with end-users even though they may be frustrated or upset due to technology issues they may be experiencing at the time of contact.