It Support Goals and Objectives Examples
Respond to all IT support requests within 24 hours.
Resolve IT support requests in a timely and efficient manner.
Maintain high customer satisfaction ratings for IT support services.
Keep up-to-date with the latest technologies and trends in IT support.
Provide clear and concise explanations to customers on technical issues.
Create user-friendly guides and instructions for common IT support issues.
Maintain an accurate inventory of all IT equipment and software.
Perform regular backups of critical data and systems.
Ensure all data is secure and protected from unauthorized access.
Monitor network performance and troubleshoot issues as they arise.
Implement and enforce IT security policies and procedures.
Monitor and manage hardware and software licenses to ensure compliance.
Train new employees on IT policies and procedures.
Provide ongoing training and support to existing employees on new technologies and updates.
Collaborate with other teams to ensure smooth IT operations.
Manage vendor relationships to ensure timely delivery of goods and services.
Participate in IT budget planning and management.
Evaluate and recommend new hardware, software, and technologies to improve efficiency and productivity.
Monitor and maintain network and server infrastructure to ensure optimal performance.
Troubleshoot printer and scanner issues to ensure seamless operation.
Install, configure, and maintain software programs across multiple platforms.
Provide support for mobile devices such as smartphones, tablets, etc.
Set up and maintain virtual machines and cloud-based services.
Manage email accounts and troubleshoot email-related issues.
Perform routine maintenance activities to ensure uninterrupted operations.
Monitor system logs to identify potential issues before they become major problems.
Develop disaster recovery plans and backup procedures for critical systems.
Maintain a knowledge base of common IT support issues and resolutions.
Develop and implement training programs for end-users on various IT tools and applications.
Coordinate with internal teams to test new software releases before deployment.
Implement best practices for cybersecurity protection.
Establish strong relationships with internal stakeholders to understand business needs.
Ensure compliance with regulatory requirements such as HIPAA, PCI-DSS, etc.
Manage network security through firewalls, VPNs, etc.
Use remote desktop software to provide support to off-site employees.
Install, configure, and maintain audio-visual equipment for conference rooms.
Track IT asset lifecycles to ensure timely replacements and upgrades.
Work with HR to onboard new employees and set up their IT accounts.
Implement backup power solutions to prevent data loss during power outages.
Monitor web traffic for security threats such as phishing attacks or malware infections.
Analyze system data to identify trends in usage patterns, hardware failures, etc.
Develop custom scripts to automate routine IT tasks.
Manage Active Directory users, groups, and permissions.
Install, upgrade, and patch operating systems as needed.
Securely erase data from decommissioned equipment before disposal or repurposing.
Assist with video conferencing setups for remote meetings.
Investigate and resolve system alerts generated by monitoring tools.
Configure firewalls to restrict access to sensitive data or systems.
Upgrade or replace legacy systems that are no longer supported by vendors.
Maintain documentation of IT processes, policies, and procedures for auditing purposes.
Review vendor contracts to ensure compliance with service level agreements (SLAs).
Manage printer supplies inventory to ensure adequate stock levels at all times.
Conduct risk assessments of IT systems to identify vulnerabilities and mitigate them proactively.
Test disaster recovery plans regularly to ensure they are still functional in case of a catastrophic event.
Investigate incidents of data breaches or security incidents and take appropriate remedial actions.
Update firmware on network devices such as routers, switches, etc., to fix security loopholes or bugs.
Monitor cloud infrastructure usage to optimize costs and minimize waste of resources.
Work with third-party auditors or external consultants to conduct security audits or penetration testing activities.
Document technical specifications of all hardware and software installed on the company's network or servers.
Utilize software deployment tools such as SCCM or PDQ Deploy to automate software installations across multiple endpoints simultaneously.
Design server architecture based on specific workload demands such as heavy database loads, virtualization workloads, etc.
Evaluate network performance metrics such as latency, throughput, jitter, packet-loss rate, etc., using tools like Wireshark or SolarWinds Network Performance Monitor (NPM).
Implement two-factor authentication (2FA) or multi-factor authentication (MFA) across various systems and applications to enhance security posture against password attacks or phishing schemes.
Regularly perform vulnerability scanning of network assets using automated tools like Nessus or OpenVAS to detect security holes in the infrastructure that could be exploited by cybercriminals or hackers.
Encourage cross-functional collaboration/teamwork/interdisciplinary approaches when tackling complex/multi-faceted/challenging problems that require input from different domains/areas/perspectives/skills/people.