It Support Specialist Goals and Objectives Examples
Respond to user requests for technical assistance within a timely manner.
Maintain accurate documentation of all support cases and resolutions.
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Install, configure and maintain servers, switches, routers, and other networking equipment.
Collaborate with other IT team members to resolve complex technical problems.
Provide training and guidance to users on software applications and equipment usage.
Ensure smooth operation of all IT equipment and systems.
Keep abreast of emerging trends in IT technology and implement solutions accordingly.
Conduct regular backups and disaster recovery testing to ensure data protection.
Test and evaluate new software applications before deployment.
Set up and configure user accounts according to security protocols.
Manage hardware inventory, ordering new equipment as necessary.
Monitor and maintain the integrity of the company's network infrastructure.
Respond to emergency situations such as network failures or security breaches.
Create, modify, and delete user accounts as needed.
Implement network security measures to protect against cyber threats.
Provide remote support to employees working from home or other locations.
Conduct regular system audits to detect vulnerabilities or performance issues.
Develop and maintain technical documentation for the company’s IT systems.
Identify opportunities for process improvement in IT service delivery.
Coordinate with third-party vendors for hardware repairs or software licensing.
Troubleshoot printer and copier issues, including paper jams and toner replacement.
Develop expertise in specialized IT tools such as virtualization software or cloud computing platforms.
Optimize computer performance by cleaning up temporary files and removing unused programs.
Participate in on-call rotation to provide after-hours support if needed.
Assist with the planning and execution of IT projects.
Support video conferencing and teleconferencing equipment.
Ensure compliance with company policies and procedures related to IT security.
Provide technical support for web-based applications and websites.
Manage mobile device deployments, including setup and configuration of email accounts.
Troubleshoot network connectivity issues for both wired and wireless networks.
Administer remote access tools such as VPN or remote desktop software.
Develop and implement disaster recovery plans in case of system failures.
Create and maintain user manuals and training materials for IT systems.
Conduct regular software updates to ensure systems are up-to-date with the latest patches and updates.
Develop custom scripts or automation tools to streamline IT tasks.
Monitor system performance using specialized tools such as Nagios or Zabbix.
Configure firewalls and other security appliances to protect against external threats.
Install and configure antivirus software on all company devices.
Provide technical support for email systems, including mail clients and webmail.
Monitor bandwidth usage to detect and resolve network bottlenecks.
Develop and maintain a knowledge base of commonly reported technical issues.
Configure virtual private networks (VPNs) to allow secure remote access to company resources.
Develop and implement user acceptance testing (UAT) procedures for new software applications.
Create and maintain IT policies and procedures.
Troubleshoot software bugs and defects, providing detailed information to developers for resolution.
Support remote site infrastructure, including servers, networking equipment, and end-user devices.
Assist with the implementation of video surveillance systems.
Contribute to capacity planning efforts to ensure adequate resources are available to support the business.
Analyze system performance data to identify areas for improvement or optimization.
Set up wireless networks that are secure and reliable.
Implement database backup procedures to ensure data protection.
Configure network printers and scanners for optimal performance.
Provide technical support for cloud-based services such as Office 365 or Google Workspace.
Develop and implement software deployment procedures to ensure a consistent user experience.
Troubleshoot issues with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Support software development efforts by providing technical guidance and assistance.
Train users on how to avoid common security threats such as phishing and malware attacks.
Implement policies to enforce password complexity and expiration.
Maintain compliance with industry regulations such as HIPAA or PCI-DSS.
Provide technical support for audio/visual equipment used in conference rooms.
Monitor system logs to detect security breaches or unauthorized access attempts.
Configure virtual machines (VMs) for optimal performance.
Develop and maintain disaster recovery plans for critical IT systems.
Manage software licensing agreements to ensure compliance and cost-effectiveness.
Provide technical support for remote desktop connections.
Configure firewall rules to allow secure access to company resources.
Troubleshoot issues with web browsers such as Chrome or Firefox.
Develop custom reports using SQL or other data analysis tools.
Provide technical support for mobile applications used by employees or customers.
Perform routine maintenance tasks such as disk defragmentation and system updates.
Create dashboards or other reporting tools to track IT system performance.
Develop and implement policies for data retention and archiving.
Support the implementation of new hardware devices such as smartphones or tablets.
Configure email servers for optimal performance and reliability.
Document processes and procedures related to IT support activities.
Implement two-factor authentication (2FA) to enhance security of user accounts.
Troubleshoot issues with VPN connectivity, including certificate errors and connection drops.
Support users with remote access to internal databases or file shares.
Provide technical support for specialized applications used by the company, such as CAD or GIS software.