Medical Administrative Assistant Goals and Objectives Examples
Accurately input patient information into electronic health records.
Maintain confidentiality of all patient information.
Ensure patient files are updated and organized.
Respond to patient inquiries in a timely manner.
Schedule patient appointments efficiently.
Verify insurance coverage for patients.
Complete insurance claims accurately and in a timely manner.
Prepare patient files for physician review.
Update physician schedules as needed.
Provide excellent customer service to patients.
Assist physicians with administrative tasks as needed.
Communicate effectively with other medical staff members.
Manage inventory of office supplies and order as needed.
Accurately maintain billing records.
Keep up-to-date with medical terminology and procedures.
Attend required training sessions and meetings.
Utilize technology to manage administrative tasks more efficiently.
Participate in quality improvement initiatives.
Follow established policies and procedures.
Comply with all regulatory guidelines and laws.
Stay up-to-date with changes in healthcare regulations and laws.
Effectively manage time to complete tasks efficiently.
Create and maintain effective communication channels with other staff members.
Maintain a positive attitude in the workplace.
Foster a welcoming and professional environment for patients.
Collaborate with other departments as needed.
Stay informed about new treatments and procedures related to the department.
Strive for accuracy in all work performed.
Maintain a clean and organized workspace.
Accomplish all work on time with minimal supervision.
Offer suggestions for process improvement initiatives.
Handle confidential information with sensitivity and discretion.
Communicate clearly and effectively with patients and families.
Develop strong relationships with patients and their families.
Ensure that all patient documentation is accurate and complete.
Manage patient inquiries and complaints effectively.
Make sure that all office equipment is in good working order.
Follow up with patients regarding their care.
Monitor and audit medical records to ensure compliance with regulations.
Appropriately handle patient emergencies and referrals.
Participate in staff meetings as required.
Take a proactive approach to problem-solving.
Ensure that all billing and coding procedures are followed accurately.
Maintain knowledge of medical terminology and insurance codes.
Keep detailed notes on patient visits.
Stay informed about any new medications or treatments that may affect patients.
Answer phone calls and emails promptly.
Manage vendor relationships effectively.
Prepare reports for physicians as needed.
Conduct research on medical topics as requested.
Keep track of office expenses and manage budgets effectively.
Maintain accurate employee records.
Provide clerical support to physicians and staff members.
Process payments from patients and insurance companies accurately.
Continuously improve knowledge of medical billing and coding practices.
Stay up-to-date with the latest healthcare technologies and systems.
Conducting regular audits and testing of health information systems.
Ensuring absolute accuracy in all data entry tasks.
Maintaining familiarity with, and implementing procedures compliant with HIPAA guidelines.
Managing patient billing disputes with diplomacy and professionalism.
Build strong relationships with providers, insurers, and patients through clear communication, reliable follow-up, and timely resolution of issues.
Balance many different priorities, often under tight deadlines, without sacrificing accuracy or quality of work.
Handle multiple phone conversations at once while remaining focused on each call’s objectives and needs.
Use available resources, including online databases and reference materials, to expand knowledge and abilities in the field.
Consistently look for ways to make administrative processes more efficient by streamlining operations or improving technology use.
Anticipate the needs of the office, including those of physicians and other medical staff, to ensure optimal patient care.
Demonstrate reliability and dependability by showing up on time, every day.
Display the utmost discretion in handling confidential medical information.
Continuously improve communication skills when explaining insurance benefits, billing questions or medical procedures to patients.
Facilitate an organized and efficient workflow for both patients and medical staff.
Stay informed of changes to legal developments that pertain to the industry, such as new regulations or insurance policies.
Foster positive relationships with colleagues and team members to create a collaborative and respectful work environment.
Consistently demonstrate flexibility in meeting changing demands in the healthcare field.
Provide accurate translation services for non-English speaking patients.
Keep all necessary records updated and well-organized for easy access when needed.
Conduct regular inventory checks of office supplies and order more as needed.
Proactively assist patients with their needs and concerns.
Take initiative to identify areas where efficiency can be improved.
Maintain composure during high-stress situations.
Continuously pursue professional development opportunities to stay current in the field of medical administration.