Network Operations Manager Goals and Objectives Examples
Maintain network uptime of 99.9%.
Develop and implement network security protocols.
Monitor and analyze network traffic for trends and issues.
Ensure compliance with the organization’s IT policies and standards.
Coordinate with other departments to align networking needs with business requirements.
Establish service level agreements (SLAs) for network performance.
Identify, troubleshoot, and resolve networking issues in a timely manner.
Provide regular reports on network performance to senior management.
Manage vendor relationships for networking equipment and services.
Conduct regular audits of network infrastructure.
Implement disaster recovery plans for network outages.
Develop and maintain documentation for network architecture and processes.
Collaborate with other IT teams to ensure end-to-end system operations.
Maintain knowledge of industry trends and new technologies related to networking.
Participate in project planning and execution for new network infrastructure.
Manage the procurement process for networking equipment and services.
Develop and enforce network access policies.
Ensure data backups are securely stored offsite.
Manage network capacity planning to support business growth.
Develop comprehensive testing procedures for network changes.
Automate repetitive network tasks where possible.
Train team members on new network technologies and processes.
Conduct regular performance reviews for network operations staff.
Ensure adherence to IT budgets for networking equipment and services.
Investigate and implement new tools for network monitoring and analysis.
Coordinate with external partners for network maintenance and upgrades.
Implement best practices for change management processes.
Test and validate network configurations prior to deployment.
Establish metrics for measuring network performance and reliability.
Ensure compliance with regulatory requirements related to networking.
Manage IP address allocation and DNS configuration.
Establish and manage virtual private networks (VPNs).
Monitor and optimize network bandwidth usage.
Troubleshoot issues related to Wi-Fi connectivity.
Ensure proper configuration of firewalls and intrusion detection systems.
Implement load balancing strategies for web-based applications.
Monitor cloud-based networking services, including AWS and Azure.
Perform root cause analysis for major network outages or issues.
Lead incident response efforts for network-related incidents.
Develop escalation procedures for urgent or critical network issues.
Participate in disaster recovery planning exercises.
Communicate effectively with non-technical stakeholders regarding networking issues.
Manage network inventory and asset tracking activities.
Participate in vendor evaluations for new networking products or services.
Optimize network routing and switching configurations.
Develop secure remote access policies and procedures.
Work with application development teams to optimize network performance for specific applications.
Advise senior management on strategic networking initiatives.
Develop training materials for end-users on basic networking concepts and policies.
Ensure regulatory compliance with PCI, HIPAA, or other relevant standards as appropriate.
Benchmark networking performance relative to industry peers.
Test disaster recovery procedures regularly to ensure effectiveness.
Establish clear roles and responsibilities within the network operations team.
Develop policies and procedures for backup power supply maintenance and testing.
Assess third-party vendors’ security controls related to networking equipment or services.
Ensure that IT disaster recovery plans consider the impact of potential cyber threats on the network infrastructure.
Identify opportunities for automation of manual networking tasks to improve efficiency and accuracy.
Work closely with cybersecurity team to develop threat modeling scenarios specific to network assets.
Audit user accounts, roles, and permissions regularly to ensure compliance with security policies.
Develop processes to identify vulnerabilities in the network topology and address them proactively before they become exploited by attackers or malware.
Employ continuous monitoring tools to detect anomalous behavior indicative of malicious activity within the network environment.
Implement software-defined networking (SDN) technology to improve agility in provisioning of services while maintaining security posture of the platform.
Conduct tabletop exercises with senior leadership to test response plans in the event of a significant disruption to the networking environment or loss of critical assets such as routers or switches.
Regularly measure customer satisfaction levels around IT services delivered by the networking function, taking action where feedback indicates improvements are needed to meet expectations more effectively.