Network Support Engineer Goals and Objectives Examples
Provide timely and effective resolution to network issues.
Maintain 99.99% uptime for network systems.
Monitor network performance and troubleshoot any anomalies.
Ensure network security by implementing appropriate measures.
Update network infrastructure according to industry standards.
Install and configure network hardware and software.
Manage network user accounts and access rights.
Document network topology and configurations.
Develop disaster recovery plans and procedures.
Conduct network audits to identify potential vulnerabilities.
Optimize network bandwidth usage for maximum efficiency.
Conduct regular network health checks and maintenance activities.
Assist in the planning and execution of network upgrades and migrations.
Train end-users on how to use network applications and tools.
Participate in cross-functional teams to provide technical expertise on networking matters.
Develop and maintain standard operating procedures for network support.
Create and maintain network diagrams, schematics, and documentation.
Evaluate new network technologies and recommend improvements to current architectures.
Work with vendors to resolve technical issues and escalate as necessary.
Troubleshoot voice, video, and data communication problems across the network.
Ensure compliance with regulatory requirements related to network operations.
Collaborate with other IT team members on projects that impact the network infrastructure.
Keep up-to-date with emerging trends in networking technology.
Recommend enhancements to existing network monitoring tools.
Measure and report on key performance indicators (KPIs) for the network infrastructure.
Coordinate with third-party providers for WAN connectivity and services.
Provide guidance on network architecture design.
Implement load balancing techniques to optimize network traffic flow.
Test and evaluate network performance under simulated heavy loads.
Monitor changes to network configurations and assess the impact on system performance.
Troubleshoot complex routing and switching issues.
Collaborate with security teams to ensure that networks are secure from cyber threats.
Develop and implement firewall policies for better network security.
Ensure compliance with PCI, HIPAA, or other regulatory requirements related to wireless networks.
Design and deploy wireless networks that provide optimal coverage and performance.
Perform regular vulnerability assessments of network systems and take corrective action as needed.
Provide tier 3 technical support for networking-related incidents.
Develop training material and conduct training sessions for end-users on networking topics.
Maintain an adequate inventory of networking equipment, licenses, and spare parts.
Test new networking equipment before deployment to ensure compatibility with current systems.
Develop and maintain relationships with vendors, suppliers, and service providers.
Ensure proper configuration of IP addresses, subnet masks, default gateways, etc., for all devices connected to the network.
Participate in Root Cause Analysis (RCA) processes to identify the underlying causes of incidents affecting the network infrastructure.
Create detailed reports on network performance, availability, capacity, and utilization metrics on a periodic basis.
Ensure that change management processes are followed while making configuration changes to the network infrastructure.
Identify areas where automation can be introduced in order to reduce manual effort required for routine tasks.
Provide input into disaster recovery and business continuity plans related to the network infrastructure.
Establish a process for testing backups of critical data stored on the network infrastructure.
Develop procedures for responding to alerts generated by monitoring tools.
Conduct penetration testing exercises on the network infrastructure to identify potential vulnerabilities.
Work with vendors to evaluate new products for compatibility with existing systems.
Ensure that systems are configured according to best practices outlined by vendors.
Create and maintain backups of all configuration files for networking devices.
Implement procedures for patching networking devices.
Improve visibility into network activity by capturing traffic logs.
Create incident tickets in ticketing systems when issues are reported.
Ensure that all networking-related documentation is up-to-date.
Review system logs and event notifications daily.
Use remote access tools to troubleshoot issues on customer sites.
Adjust firewall settings based on feedback from users.
Develop custom scripts to automate routine tasks.
Apply firmware updates to networking devices as necessary.
Use traffic analysis tools to identify bottlenecks in the network.
Enforce security policies designed to prevent unauthorized access.
Ensure that all routers are properly configured to handle traffic from remote sites.
Prepare detailed reports on root cause analysis exercises.
Verify that all vendor contracts are up-to-date.
Ensure that all support requests are resolved in accordance with SLAs.
Make recommendations for technology acquisitions based on product evaluations.
Determine whether third-party networking tools need to be integrated with existing systems.
Configure VLANs based on business needs.
Review log files for unusual activity.
Participate in technology reviews of proposed solutions.
Communicate effectively with customers regarding support requests.
Coordinate efforts with other support teams during major incidents.
Attend technology conferences and workshops to stay current on industry trends.
Plan outages so they occur at times when they will have minimal impact on users.
Upgrade networking devices systematically in accordance with upgrade schedules.