Network Support Technician Goals and Objectives Examples
Install and configure network hardware and software.
Troubleshoot and resolve network issues.
Monitor network performance and security.
Provide technical support to end-users.
Create and maintain network documentation.
Conduct network maintenance tasks.
Implement network backup and recovery procedures.
Analyze network traffic patterns and optimize network performance.
Deploy new network technologies.
Ensure adherence to network security policies.
Manage network inventory and assets.
Maintain network uptime and minimize downtime.
Evaluate and recommend network upgrades.
Configure VPNs and remote access solutions.
Collaborate with other IT teams to resolve complex issues.
Load-balance network traffic across multiple servers.
Provide training to end-users on new technology tools.
Perform regular vulnerability assessments and patch management.
Ensure compliance with industry regulations, such as HIPAA or PCI-DSS.
Implement disaster recovery plans for the network.
Set up firewalls and intrusion prevention systems (IPS).
Manage and monitor network bandwidth usage.
Resolve DNS and DHCP issues.
Configure VLANs and virtual networks.
Document procedures for diagnosing and resolving network problems.
Test and evaluate new networking products and technologies.
Conduct security audits of the network infrastructure.
Provide assistance with network-related procurement decisions.
Write scripts to automate repetitive network tasks.
Develop disaster recovery plans for critical network components.
Manage user accounts on the network.
Manage switches, routers, hubs, and other network equipment.
Perform firmware upgrades on network devices.
Develop strategies for improving network performance.
Identify opportunities for cost savings in the networking environment.
Monitor the health of the LAN, WAN, wireless, and VPN networks.
Ensure proper configuration of domain controllers, DNS servers, DHCP servers, file servers, print servers, web servers, email servers, and database servers.
Configure and manage SAN/NAS storage systems.
Ensure application connectivity with the back-end database systems.
Monitor virtual environments such as VMware, Hyper-V.
Coordinate with vendors for hardware and software purchases.
Implement and manage identity and access management solutions.
Design DMZ architecture for hosting public-facing applications.
Audit system logs for security events, performance issues, or failures.
Investigate security incidents to determine root cause.
Implement security controls such as two-factor authentication or encryption.
Authenticate users through LDAP/AD/CAS/SAML protocols.
Implement secure remote access using SSL VPN or IPSec VPN.
Manage intrusion detection/prevention systems.
Manage firewalls (such as Cisco ASA or Fortinet) using CLI or GUI.
Automate firewall rule updates using APIs or scripts.
Implement load balancers such as F5 or NetScaler.
Troubleshoot web application issues using browser debugging tools.
Configure SSL certificates for web applications such as IIS or Apache.
Secure RESTful APIs using OAuth or OpenID Connect.
Monitor database performance using tools such as SQL Profiler or DPA.
Design database replication solutions for high availability or disaster recovery.
Implement backup and recovery solutions for databases.
Manage SQL Server AlwaysOn Availability Groups or Oracle RAC clusters.
Troubleshoot mail flow issues between Exchange Servers.
Implement Exchange Online Protection (EOP) for email hygiene.
Design SharePoint Server farm topology for optimal performance.
Configure SharePoint Search Service Application for full-text search.
Install and configure Skype for Business Server for voice/video communications.
Implement mobile device management (MDM) solutions such as Microsoft Intune or MobileIron.
Manage Active Directory Group Policies for desktops/laptops/servers/printers.
Configure Windows Server Update Services (WSUS) for patch management.
Implement Windows Deployment Services (WDS) for automated OS deployment.
Troubleshoot printer connectivity problems over the network.
Configure printer pooling or printer redirection for fault tolerance.
Implement Power over Ethernet (PoE) switches for IP phones or cameras.
Design Wi-Fi coverage maps using Ekahau Site Survey tool.
Configure wireless access points for guest access using captive portal or WPA2-PSK.
Monitor wireless spectrum interference using AirMagnet Survey tool.
Implement content filtering solutions such as Barracuda Web Filter or Websense.
Manage SSL/TLS certificates using OpenSSL or PowerShell scripts.
Implement DevOps practices for configuration management using tools such as Chef or Puppet.