Noc Engineer Goals and Objectives Examples
Maintain network infrastructure to ensure maximum uptime.
Reduce downtime by implementing proactive measures.
Continuously monitor network performance.
Ensure all systems comply with company security policies.
Troubleshoot and resolve network issues.
Implement new technologies to enhance network performance.
Keep up-to-date with latest industry trends and best practices.
Document network processes for easy reference.
Analyze network traffic patterns to optimize bandwidth utilization.
Collaborate with other IT support teams to resolve complex issues.
Ensure all hardware and software is up-to-date.
Respond quickly to Level 1-3 support tickets.
Monitor and report on network performance metrics.
Troubleshoot server, storage, and virtualization issues.
Plan and execute system upgrades and maintenance tasks.
Optimize network and system configurations to minimize latency.
Create and maintain disaster recovery plans.
Manage vendor relationships for hardware and software purchases.
Perform root cause analysis on major incidents.
Develop and maintain network topology diagrams.
Ensure data confidentiality and integrity are maintained at all times.
Evaluate and recommend new hardware and software solutions.
Provide training to end-users on new technology implementations.
Keep track of software licenses to comply with vendor agreements.
Monitor and remediate vulnerabilities in the network.
Handle escalations from lower-level technicians.
Develop and oversee patch management processes.
Configure, manage, and troubleshoot firewalls and VPNs.
Manage Active Directory and Group Policy settings.
Set up and manage remote access solutions for employees.
Create and maintain disaster recovery documentation.
Implement backup solutions for servers and workstations.
Conduct regular security audits across the network infrastructure.
Coordinate with third-party vendors for maintenance and troubleshooting.
Work with developers to implement network requirements for web applications.
Monitor network intrusion detection systems.
Develop and implement Access Control Lists (ACLs).
Collaborate with IT compliance teams to ensure regulatory compliance.
Troubleshoot cloud-based services such as AWS, Azure, or GCP.
Manage network monitoring tools such as SolarWinds or Nagios.
Establish and maintain network connectivity with remote sites.
Perform data migrations between different systems.
Conduct network software upgrades without causing disruptions.
Develop and maintain project plans for system upgrades and implementations.
Streamline processes to optimize system resources.
Assist with disaster recovery testing and exercises.
Troubleshoot issues related to VoIP or unified communications systems.
Provide input on the network architecture design process.
Plan and execute database upgrades and maintenance tasks.
Ensure log management systems are set up correctly.
Perform risk assessments on the network infrastructure.
Manage and configure load balancing solutions.
Troubleshoot DNS and DHCP issues.
Conduct regular capacity planning activities.
Create, manage, and enforce company security policies.
Work with development teams to build in security best practices.
Create and maintain runbooks for standard operating procedures.
Collaborate with application support teams to resolve performance issues.
Continuously improve incident management processes.
Recommend network hardware and software based on industry trends and organizational needs.
Evaluate and recommend new security technologies.
Develop custom scripts to automate repetitive tasks.
Manage email systems such as Exchange or G Suite.
Monitor and remediate vulnerabilities in network devices and appliances.
Develop and enforce change management processes across the organization.
Ensure all backups can be restored in a timely manner.
Stay up-to-date on compliance regulations such as HIPAA or PCI-DSS.
Conduct regular disaster recovery simulations.
Develop and maintain network diagrams for the entire organization.
Monitor server hardware health and perform maintenance tasks as necessary.
Troubleshoot issues related to load balancers or application delivery controllers.
Ensure all servers are patched and up-to-date.
Manage print servers and troubleshoot printer-related issues.
Collaborate with network security teams to identify potential threats.
Conduct regular performance tests on the network infrastructure.
Assist with managing firewall rules and policies.
Monitor and analyze system logs for suspicious activity.
Develop custom dashboards for monitoring critical systems.
Assist with creating disaster recovery documentation for third-party applications.
Continuously improve network documentation and knowledge base articles.