Pc Support Technician Goals and Objectives Examples
Provide timely technical support to end-users.
Respond to service requests in a timely fashion.
Resolve technical issues promptly and efficiently.
Maintain a high degree of customer satisfaction.
Troubleshoot hardware and software issues.
Install, configure and maintain computer systems.
Monitor system performance and make necessary adjustments.
Perform routine maintenance on computer systems.
Ensure data security and backup procedures are up-to-date.
Stay current with new technology developments.
Participate in professional development opportunities.
Collaborate with other IT professionals to resolve complex issues.
Develop technical documentation for procedures and processes.
Provide end-user training as needed.
Follow established incident management procedures.
Manage help desk ticket queue effectively.
Communicate technical information effectively to non-technical users.
Escalate issues to appropriate personnel when necessary.
Work collaboratively with team members to achieve department goals.
Adhere to industry standards and best practices.
Test and evaluate new software and hardware solutions.
Develop disaster recovery and business continuity plans.
Monitor system backups and perform restores if necessary.
Develop custom scripts to automate routine tasks.
Set up and manage network printers and scanners.
Monitor software license compliance.
Develop and implement security policies and procedures.
Troubleshoot networking issues.
Analyze network traffic patterns to optimize performance.
Configure routers, switches, and firewalls.
Collaborate with vendors to resolve technical issues with third-party software.
Provide remote support to off-site employees.
Conduct regular security audits to identify vulnerabilities.
Analyze user needs to recommend hardware and software upgrades.
Troubleshoot email servers and services.
Maintain accurate inventory records of all IT equipment.
Collaborate with HR to set up new employee workstations.
Maintain and update user accounts in Active Directory.
Provide support for mobile devices and tablets.
Conduct routine maintenance on servers.
Manage domain name registration and DNS settings.
Perform password resets and account unlocks.
Provide support for video conferencing systems.
Monitor system logs to identify potential issues.
Develop and maintain an IT knowledgebase for reference purposes.
Participate in the installation of software updates and patches.
Identify opportunities to streamline or automate IT processes.
Implement virtualization technologies as needed.
Troubleshoot issues with VPN connections.
Provide support for cloud-based applications.
Configure and manage backup solutions.
Develop disaster recovery procedures for critical systems.
Analyze server performance metrics to optimize resource utilization.
Monitor intrusion detection systems for security threats.
Develop and maintain network diagrams and documentation.
Conduct regular network vulnerability assessments.
Configure and manage wireless networks.
Collaborate with web developers to troubleshoot website issues.
Troubleshoot audio-visual equipment in conference rooms.
Develop and maintain IT policies and procedures.
Conduct research on emerging trends in technology.
Participate in the IT budgeting process.
Evaluate vendor proposals for hardware and software purchases.
Install, configure, and manage monitoring tools for IT infrastructure.
Troubleshoot issues with remote access solutions.
Provide support for data center operations.
Configure and manage load balancing technologies.
Troubleshoot issues related to Active Directory replication.
Develop and implement disaster recovery procedures for databases.
Configure and manage database backup solutions.
Monitor database performance metrics to optimize resource utilization.
Develop and maintain SQL scripts to automate routine tasks.
Provide support for virtual desktop infrastructure solutions.
Troubleshoot issues with storage area networks.
Configure and manage storage backup solutions.
Develop and maintain disaster recovery procedures for storage arrays.
Monitor storage performance metrics to optimize resource utilization.
Troubleshoot issues with server hardware components.
Conduct regular server maintenance to ensure peak performance.
Coordinate with facilities management to ensure proper environmental conditions for IT equipment.