Pharmacy Cashier Goals and Objectives Examples
Accurately process transactions for every customer.
Maintain a friendly and welcoming demeanor at all times.
Ensure that the cash register is always balanced.
Follow all cash handling procedures and policies.
Meet or exceed daily sales targets.
Respond promptly to customer inquiries.
Keep the pharmacy counter and work area clean and organized.
Stay updated on all product information and promotions.
Assist customers with finding products and offering recommendations as needed.
Handle customer complaints in a professional and courteous manner.
Participate in staff meetings and training sessions.
Collaborate with team members to meet department goals.
Identify opportunities for improving customer service.
Continuously improve knowledge of pharmacy operations and procedures.
Follow proper safety protocols to avoid accidents or injuries.
Provide accurate product pricing information to customers.
Confirm insurance coverage and process claims correctly.
Verify prescriptions and medication orders for accuracy.
Utilize computer systems accurately and efficiently.
Manage inventory levels by restocking as needed.
Promote wellness products and services to customers.
Build strong relationships with regular customers.
Monitor expiration dates of products to ensure they are not sold beyond their shelf life.
Adhere to all privacy regulations, including HIPAA guidelines.
Monitor transaction activity to detect potential fraud or theft.
Consistently provide excellent service to each customer.
Keep up-to-date with industry trends and changes.
Use active listening skills to understand customer needs and concerns.
Strive to provide an exceptional experience for every customer.
Foster a positive work environment through teamwork and communication.
Attend all required training sessions and seminars.
Demonstrate an ability to multitask and prioritize tasks effectively.
Work quickly and efficiently during busy periods to maintain customer satisfaction levels.
Display a professional appearance and attitude at all times.
Process refunds and returns according to established policies.
Provide knowledgeable advice and guidance on over-the-counter products.
Handle cash, credit and debit card transactions with ease and accuracy.
Meet or exceed personal sales targets on a regular basis.
Maintain a clean and well-organized workspace.
Display an eagerness to learn new skills and techniques.
Build strong relationships with other departments within the store.
Respond to customer inquiries in a timely and courteous manner.
Demonstrate knowledge of common drug interactions and side effects.
Cross-sell additional products as appropriate.
Offer support and assistance to coworkers as needed.
Continuously work to improve customer satisfaction levels.
Resolve conflicts effectively and professionally.
Follow all health and safety regulations.
Participate in community outreach programs as required.
Attend all staff meetings and training sessions.
Promote the pharmacy's services to customers.
Utilize problem-solving skills to address customer concerns.
Provide accurate information on prescription medications.
Accurately maintain patient records.
Demonstrate an ability to multitask in a fast-paced environment.
Remain calm and professional during high-stress situations.
Work cooperatively with colleagues to achieve department goals.
Adhere to all guidelines for controlled substances.
Establish positive relationships with pharmacy vendors.
Perform other duties as assigned by management.
Consistently meet or exceed performance metrics.
Maintain a high level of accuracy and attention to detail.
Utilize effective communication skills with both customers and team members.
Keep informed of industry trends and changes through continuing education opportunities.
Display an understanding of basic math concepts necessary for cash handling.
Quickly resolve customer complaints to ensure satisfaction.
Maintain patient confidentiality at all times.
Attend to special orders and requests from customers.
Monitor inventory levels to ensure availability of popular products.
Take initiative to identify areas for improvement in daily operations.
Demonstrate an ability to work independently as well as part of a team.
Offer guidance and support to less experienced colleagues.
Stay up-to-date on pharmaceutical industry regulations.
Provide accurate information on prescription insurance coverage.
Display a positive attitude towards change and new technology.
Consistently meet all productivity guidelines.
Demonstrate flexibility in work schedule to meet business needs.
Consistently adhere to all regulatory requirements.
Follow all cash management procedures and policies.
Continuously strive to improve the customer experience.