Pharmacy Clerk Goals and Objectives Examples
Assist customers with their prescription orders.
Process prescription orders accurately and efficiently.
Ensure medication is labeled correctly.
Follow all HIPAA regulations to protect customer privacy.
Keep pharmacy area clean and organized.
Stock shelves with medications.
Prepare medication for dispensing.
Answer customer questions about over-the-counter medications.
Verify insurance information for prescription orders.
Check inventory levels and order medications as needed.
Maintain accurate records of customer orders.
Notify customers when their prescriptions are ready for pickup.
Provide excellent customer service to all customers.
Educate customers on medication use and potential side effects.
Collaborate with pharmacists to resolve any issues that arise with customer orders.
Participate in training programs to stay updated on new medications and procedures.
Monitor expiration dates of medications and dispose of expired medications properly.
Organize and maintain customer files and records.
Assist with billing and administrative tasks as needed.
Cross-train in other areas of the pharmacy to provide additional support when needed.
Attend team meetings to discuss updates, changes, and concerns.
Ensure compliance with all federal and state regulations related to prescription medications.
Follow safety protocols to prevent accidents or injuries in the workplace.
Use technology effectively to process orders and communicate with other staff members.
Manage time efficiently to complete tasks within assigned deadlines.
Develop positive relationships with customers to encourage repeat business.
Identify opportunities for process improvement and suggest ideas to management.
Maintain a positive and professional attitude at all times.
Address customer complaints or concerns promptly and professionally.
Ensure accuracy of pricing information for medications and supplies.
Continuously learn about new pharmaceutical products, medical devices, equipment, and industry trends.
Record data accurately in computer systems or other documentation tools.
Assist customers with medication and treatment plans for chronic conditions.
Identify potential drug interactions or side effects and notify the pharmacist.
Operate cash registers or other point-of-sale systems to process payments.
Follow proper procedures for handling cash, credit cards, and other forms of payment.
Build rapport with healthcare providers to ensure customer needs are met.
Prepare reports on pharmacy activity, sales, and inventory levels.
Communicate with insurance companies to resolve billing issues.
Manage incoming phone calls and respond to inquiries in a timely manner.
Verify prescriptions are complete and accurate before dispensing to customers.
Maintain a high level of accuracy when processing orders to minimize errors.
Document any adverse reactions or medication errors for quality control purposes.
Keep up-to-date with changes in pharmacy regulations and policies.
Provide recommendations on over-the-counter medications and supplements.
Assist with emergency preparedness plans for the pharmacy.
Work collaboratively with other pharmacy staff to achieve team goals.
Respond promptly to requests from customers, pharmacists, or managers.
Perform calculations accurately when measuring medication doses.
Ensure medication is stored properly to maintain its quality and effectiveness.
Verify patient information before dispensing medication to prevent errors.
Help maintain an organized filing system for customer records and prescription orders.
Continuously evaluate personal performance and identify areas for improvement.
Offer suggestions to customers to improve their health outcomes.
Resolve problems that arise during the order fulfillment process.
Participate in training programs to stay updated on new technology, equipment, and software systems.
Help maintain inventory accuracy by conducting regular audits and cycle counts.
Participate in community outreach programs to promote health and wellness.
Support the pharmacist in preparing compounded medications.
Demonstrate knowledge of insurance plans, policies, and procedures.
Help customers find the products they need and offer recommendations for related items.
Participate in cross-functional teams to achieve pharmacy goals.
Provide feedback to management on ways to improve workflow and efficiency.
Operate equipment safely and responsibly to avoid accidents or injuries.
Keep track of prescription refills and notify customers when a refill is available.
Assist with managing pharmaceutical waste according to local regulations.
Maintain confidentiality when handling customer information.
Develop personal goals and work with management to achieve them.
Build relationships with key suppliers to ensure timely delivery of medications.
Stay informed about changes in drug prices and communicate these changes to management.
Attend industry conferences and events to stay up-to-date on best practices.
Encourage customers to take an active role in their healthcare by asking questions and seeking information.
Communicate with nursing homes and assisted living facilities to fulfill medication orders.
Provide training to new employees on pharmacy policies and procedures.
Help maintain a safe, clean, and welcoming environment for customers and staff.
Perform regular maintenance on equipment to prevent breakdowns or malfunctions.
Collaborate with colleagues to develop innovative solutions to complex problems.
Follow established protocols for labeling and packaging medications.
Continuously learn about new medical conditions and treatment options.
Strive to exceed customer expectations by providing exceptional service and support.