Property Claims Adjuster Goals and Objectives Examples
Process property claims efficiently and accurately.
Investigate the cause of claims reported by policyholders.
Assess damage and determine coverage under insurance policies.
Negotiate settlements fairly with policyholders and third-party claimants.
Collect information from witnesses, contractors, and other parties involved in a claim.
Maintain accurate adjuster logs and records for each claim.
Communicate with policyholders regarding the status of their claims.
Follow up with policyholders to ensure their satisfaction with the claims process.
Stay current with changes in industry regulations and trends.
Provide excellent customer service to policyholders and other stakeholders.
Handle claims with high value or complexity.
Analyze data to identify patterns and trends that can inform claims processes.
Collaborate with other departments within the organization to streamline processes and improve outcomes.
Review and interpret policy language to determine coverage and exclusions.
Attend training sessions and seminars to learn new skills and techniques.
Handle disputed claims through arbitration or litigation.
Work collaboratively with internal and external legal counsel on litigated claims.
Develop relationships with vendors and contractors who perform restoration services.
Use technology to support claims processing and management.
Balance workload effectively to meet performance targets.
Adhere to ethical standards of the profession.
Exercise sound judgment in determining liability and damages.
Document all aspects of claims processing thoroughly.
Conduct site inspections to assess damage to properties.
Respond promptly to all inquiries from policyholders, attorneys, and other stakeholders.
Keep accurate and organized files for each claim.
Prepare reports and correspondence related to claims processing.
Provide guidance to junior adjusters as needed.
Participate in collaborative efforts to improve claims handling across departments.
Share knowledge and expertise with colleagues through coaching and mentoring.
Maintain positive relationships with policyholders, vendors, and other stakeholders.
Actively seek feedback from policyholders and other stakeholders to identify areas for improvement.
Ensure compliance with state-specific regulations related to claims handling.
Use negotiation skills to achieve fair settlements for all parties involved in a claim.
Stay informed about trends in property damage caused by natural disasters, fires, and other events.
Coordinate with emergency services to minimize further property damage after a disaster occurs.
Use data analysis to identify opportunities for process improvement.
Manage budgets associated with each claim effectively.
Identify potential fraud indicators during the investigation process.
Refer fraudulent claims to the appropriate authorities for investigation.
Conduct interviews with policyholders, witnesses, and others involved in a claim.
Exercise discretion when communicating sensitive information related to a claim.
Apply knowledge of building codes and construction practices to assess damage accurately.
Work closely with senior management to develop strategies for improving claims handling processes.
Suggest changes to policy language or procedures that could reduce the frequency of certain types of claims.
Effectively manage multiple priorities at once.
Evaluate damage caused by mold, water, and other environmental factors.
Use analytical tools to examine data related to claims processing times, settlement amounts, etc.
Develop contingency plans for dealing with unexpected events like hurricanes or tornadoes.
Demonstrate empathy when dealing with policyholders who have suffered a loss or trauma.
Maintain an up-to-date understanding of the real estate market in different regions.
Effectively negotiate with attorneys representing policyholders or third-party claimants.
Escalate complex or high-value claims as necessary to senior management.
Identify opportunities for cross-selling insurance products based on the needs of policyholders making a claim.
Exhibit strong organizational skills in managing large volumes of documentation related to claims processing.
Focus on minimizing downtime for policyholders whose properties have been damaged in a claim.
Use effective communication skills to explain coverage limits, deductibles, and other aspects of insurance policies to policyholders.
Apply the principles of risk management when assessing damage from a claim.
Stay abreast of technological advancements that may help streamline the claims process.
Handle confidential information related to claims processing in accordance with privacy laws and regulations.
Demonstrate proficiency in using computer software programs relevant to the job function (e.g., Microsoft Excel).
Take ownership of problems encountered during the course of a claim, seeking assistance from senior management when necessary.
Proactively identify opportunities for process improvement within the claims handling department.
Utilize knowledge of local laws and regulations governing property ownership when processing claims involving rental properties or commercial real estate holdings.
Foster a positive work environment that promotes collaboration and mutual respect among team members.
Continuously seek opportunities for personal growth and professional development within the field of property claims adjusting.
Use data analysis tools to identify trends in claims processing that may be indicative of systemic issues within the organization or larger industry trends.
Exercise critical thinking skills when evaluating evidence related to a claim (e.g., medical records, accident scene photos).
Prioritize customer satisfaction when making decisions related to claim settlements or denials.
Demonstrate flexibility in adapting to changes in industry regulations, company policies, or other external factors that impact the role of the property claims adjuster.
Foster positive working relationships with external partners such as insurance brokers, attorneys, and regulatory agencies that may play a role in resolving property damage claims.
Collaborate with teams responsible for other types of insurance products (e.g., automotive insurance) when determining liability for accidents that involve more than one type of coverage.
Remain calm under pressure when dealing with demanding policyholders or high-stakes legal disputes involving multiple parties and large sums of money.
Effectively communicate complex legal concepts related to insurance law to non-legal professionals within the organization or outside vendors/contractors who may be involved in a claim investigation or settlement process.