Public Safety Dispatcher Goals and Objectives Examples
Answer emergency and non-emergency calls promptly and professionally.
Gather accurate and detailed information from callers.
Determine the nature and urgency of each call.
Dispatch appropriate emergency services as quickly as possible.
Monitor and track the status of all dispatched units.
Follow established protocols and procedures for handling different types of emergencies.
Maintain composure and remain calm under pressure.
Provide clear and concise instructions to callers and responders.
Identify potential hazards and provide safety tips to callers.
Utilize computer-aided dispatch (CAD) technology effectively.
Test and maintain communication equipment regularly.
Stay up-to-date on changes in policies, procedures, and regulations affecting public safety dispatch.
Attend required training sessions and courses.
Work collaboratively with other dispatchers, responders, and agencies.
Accurately document all relevant information related to each call.
Perform basic data entry tasks accurately and efficiently.
Manage multiple tasks simultaneously without compromising quality.
Follow chain of command when necessary.
Handle confidential information with discretion and sensitivity.
Demonstrate excellent communication skills, both verbal and written.
Develop strong rapport with callers by showing empathy and compassion.
Provide accurate directions to callers who are lost or in need of assistance.
Maintain a positive attitude even in stressful situations.
Meet or exceed performance targets set by management.
Participate in team building activities to promote cohesion among colleagues.
Identify areas for improvement and provide feedback to supervisors.
Take ownership of mistakes and work to correct them promptly.
Keep work area clean, organized, and well-maintained.
Report any equipment malfunctions or safety hazards immediately.
Be punctual and reliable in attendance at work.
Maintain a high level of accuracy when entering data into systems or records.
Continually monitor the status of calls and adjust resources as needed.
Maintain a calm and reassuring demeanor when dealing with upset or emotional callers.
Show initiative and take on additional responsibilities as needed.
Demonstrate flexibility in adjusting schedule to meet coverage needs.
Follow all policies and procedures related to confidentiality and data protection.
Coordinate with other agencies when necessary, such as during natural disasters or large-scale incidents.
Use active listening skills to ensure understanding of caller's needs.
Provide guidance and support to responders during critical incidents.
Use proper radio etiquette when communicating with responders.
Ensure responder safety by providing relevant information about the scene, hazards, and potential threats.
Maintain accurate records of all calls, including times, dates, and outcomes.
Communicate effectively with family members and loved ones of victims during emergencies.
Adhere to ethical standards when handling sensitive or confidential information.
Work collaboratively with other dispatch centers in the region or state.
Use appropriate terminology and codes when communicating with responders.
Demonstrate proficiency in using various computer programs and software applications.
Participate in regular drills and exercises to test emergency response plans.
Accurately assess the severity of each call and prioritize resources accordingly.
Remain alert and attentive during long periods of downtime or quiet shifts.
Identify potential liability issues and follow proper protocols for documenting them.
Use discretion when disclosing information about ongoing investigations or incidents.
Report all concerns regarding procedure violations or safety hazards to management.
Keep equipment clean, functional, and in good condition.
Follow HIPAA guidelines when handling medical-related calls or sensitive patient information.
Monitor the performance of responders in the field and provide feedback as appropriate.
Participate in quality improvement initiatives to improve overall service delivery.
Maintain a professional demeanor at all times, even in difficult situations.
Develop and maintain positive relationships with other agencies and organizations.
Remain calm and focused during high-pressure or emotionally charged incidents.
Assist in the development of new procedures or policies as needed.
Notify the appropriate personnel when additional resources are required.
Use problem-solving skills to handle complex or unusual situations.
Identify training needs and make recommendations to supervisors.
Demonstrate a strong commitment to public safety and service.
Follow established protocols for handling calls from non-English speakers.
Accurately document all information related to hazardous materials or chemical spills.
Provide support to responders who experience critical incidents or trauma.
Attend community events and promote public safety services when appropriate.
Stay up-to-date on new technologies and developments in dispatch services.
Maintain confidentiality and respect privacy rights of callers and victims.
Use discretion when sharing sensitive or personal information with responders.
Follow established protocols for handling calls related to domestic violence or child abuse.
Accurately relay information between multiple agencies during large-scale incidents.
Identify potential system failures or issues with network connectivity and report them promptly.
Use active listening skills to elicit accurate and complete information from callers.
Respond calmly and reassuringly to callers in crisis situations.
Exhibit professionalism and customer service skills when interacting with members of the public.
Follow protocol for handling calls related to mental health emergencies or suicidal ideation.
Provide clear and concise documentation of all calls and outcomes for future reference.